We travel a lot, we use Mr & Mrs Smith to find our hotels as we trust them to deliver excellent hotels with exceptional service.
Sadly, a one night stay at The Bingham left us underwhelmed.
The room was hot, small, noisy with the fixtures and fittings tired and needing some attention.
Luxury was offered but not delivered.
A couple of examples; two small bottles of water were in the room and not as a gratuity but a paid-for service. Nothing spoils luxury as much as this kind of penny pinching - one can't on the one hand talk about luxury and then miss on these small details.
The second, we made two minor (easy requests) from the front desk during our stay, the first was completely forgotten until the next day when we reminded them and the second, for a car, seemed to be far more complicated and unreliable than we hoped.
A final point, at no point were we asked during our stay, or during checkout how we had felt about our stay.
Be warned this is on a main road with traffic, including large lorries, passing by until the early hours and then resuming around 6am. Unless you are willing to pay for a room at the rear of the hotel then expect not to sleep very well.
We had booked to have lunch in their restaurant the next day but cancelled instead, we felt aggrieved at the thought of giving any more money to The Bingham.
We are seasoned travellers, staying in similar hotels in both the UK and overseas, the Bingham has a lot to learn about the meaning of the words service and luxury, it did not come close to many other Mr and Mrs Smith hotels.
- Official Description (provided by the hotel):
- The Bingham is a restaurant with rooms in a beautiful Georgian townhouse overlooking the Thames and has been awarded an AA red star. Refurbished in a classic chic style, its award-winning restaurant has three AA Rosettes. The Bingham has also won awards for its afternoon tea. There is a destination cocktail bar, and the Bingham has 15 individually designed bedrooms, all en-suite. The popular Garden Rooms events space, and riverside garden are ideal for business and family celebrations, and weddings. Located in a picturesque riverside setting just minutes from Richmond town centre, Richmond's Royal Park, and world famous attractions such as Kew Gardens, and Hampton Court Palace, are all within easy reach. ... more less
- Reservation Options:
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- Also Known As:
- Bingham Hotel Richmond-Upon-Thames
- Rodeway Inn Richmond