Stayed here after my sisters wedding and was a great location. However on arrival, the man on reception was extremely rude and upset the bride and the bride of another party for being so vile. Both ended in tears. He spoke minimally... Not even a hello or welcome and then no thank you or have a nice stay. Then once traipsing up to our room (which he didnt help/tell us where it was) he hadnt even activated or room key. So went back downstairs and was greeted by a much friendlier boy and complained about the mans rudeness and incompetence earlier and the rude man was the manager!!! You have to see it to believe how poor his customer service was. NASIR NEEDS TO BE SACKED. Very disappointed. Rooms were ok but defo not a "5 star" or even 2 star service. I've had better service in the Travelodge which is a budget hotel! Very very disappointed along with many other guests.
- Official Description (provided by the hotel):
- The four star Richmond Gate Hotel is an elegant eighteenth century building situated at the top of Richmond Hill. Located in Surrey just 7 miles from London's West End and within easy distance from London Heathrow Airport. Richmond Gate is ideally located for visiting the attractions of West London and Surrey, including Twickenham Rugby Ground, Wimbledon Tennis, the new Wembley Stadium, Kew Gardens and Hampton Court Palace. ... more less
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