Two of us were on a long week-end course in Richmond a month or so ago, and needed somewhere reasonable to stay. Found a good deal on the Richmond Hill Hotel website, for single rooms with breakfast on a 'breakaway' rate of £70 per night, so decided to go for it, and booked 2 rooms.
Arrived by walking up the hill from Richmond Centre, and admiring the views along the way, but it was a tiring walk after a long day of Lectures on Friday. Thankfully the Hotel looked very nice, the Reception staff were friendly and helpful, the on-line booking had clearly gone without a hitch and we soon found our rooms and got settled in.
My room was a 'single' with single bed, well decorated (as many others have remarked) but pretty small. The Bathroom was fantastic, and HUGE - nearly bigger than the bedroom!! Whilst the bathroom was lovely, I'd have taken a smaller bathroom for a bigger bedroom!! (didn't they think of this during the refurb??)
My companion's room was more spacious, with a small double bed, and bathroom on a sort-of mezzanine.
After a 'clean-up' we decided to eat at the Hotel that evening. The restaurant is good, but VERY expensive. A month later, I can't really remember what I had to eat, but I enjoyed it at the time.
Early starts on Saturday and Sunday meant that we would be leaving the Hotel at the time they would start breakfast service. This clearly posed a problem - reqesting an earlier breakfast met with consternation from the staff - The kitchen staff don't arrive early enough to accommodate 'business' guests at week ends!!!! As there was tea & coffe in the room, I gave up on breakfast on Saturday, but my companion decided to have room-service breakfast - orderd for 7.30am - it did not arrive, and neither of us received the alarm calls we requested (luckily I had my own alarm!).
Later I found out that they send alarm calls via the television - but this system clearly was not working properly as I tried to set it up myself on Saturday night, but could not access the necessary Q-menu for the supposedly modern equipment.
Sunday again an early start, Alarm calls requested by 'phone, and this time we WERE reliably awoken, the 'old-fashioned' way. I did order Breakfast - for 7.30, it arrived promptly - at 7-20 - my showering time, so a bit embarassing for the waiter no doubt!!!
Breakfast was OK, but still some problems with the order, which I thought they could easily have sorted for my 'contintental'. My companion said his brekky arrived OK, but it was all wrong!
Oh well, at least we had no problems checking out so early on a Sunday morning, and got to our meeting in time!!
Long working days meant we did not even get to SEE the spa, let alone use it, so I can't comment on that. Saturday wedding noise 'til 12.30pm would not have been a problem if we wern't working!!
This Hotel does look very good, has a fabulous location and the staff are friendly, but simple requests were managed haphazardly, and some services, frankly, were poor. Beware, Business users - get your alarm calls properly organised.
It's likely I will have a few more courses to attend in Richmond soon, but sadly the room rate would have to be VERY good to tempt me back to this Hotel
- Official Description (provided by the hotel):
- Located in the charming town of Richmond, Surrey, and only seven miles from Central London, London’s West End and Heathrow Airport, Richmond Hill Hotel is a 4 star hotel that features accommodation, restaurant, meeting and event rooms and a fabulous leisure centre. The hotel is near Richmond Station which is on the District line and only 7 miles from Heathrow airport ... more less
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- Also Known As:
- Richmond Hill Hotel Richmond