Room huge (paid £10 per night upgrade, well worth it for size of room, £92 per night for the room on Secret Escapes), service good, breakfast fab with fantastic choice. Overall, would have been brilliant if not for thumping and incredibly loud noise coming from 2 separate wedding parties on Easter Saturday and Sunday (our only 2 nights there).
Would have been good if this had been mentioned by reception prior to us settling in, as when complained (actually just asked what time due to end - both at midnight) they were well aware of the noise in our room as right above 'the ballroom'. Felt sorry for the family next door, as at least we didn't have our children with us!! Be very aware of this issue on booking, but on balance couldn't fault the hotel in any other way, but this is seriously inconsiderate of them. We were offered an alternative room 'not as nice as the one you're in' on the 1st night, but went out to the pub down the road (the Roebuck - lovely) instead.
Included prosecco and canapés were lovely.
On reflection, as writing this, can't believe that reception failed at that point to notify us of there being a wedding planned for the following night too!!! Especially as deal sold as romantic getaway - hardly put us in the mood, usually go to bed way before midnight, so being forced by noise to stay awake didn't put us in the mood at all!!!
My advice, great hotel overall, but should not place people in rooms right above a disco!!! Ask when booking, or be very disappointed.
- Official Description (provided by the hotel):
- Located in the charming town of Richmond, Surrey, and only seven miles from Central London, London’s West End and Heathrow Airport, Richmond Hill Hotel is a 4 star hotel that features accommodation, restaurant, meeting and event rooms and a fabulous leisure centre. The hotel is near Richmond Station which is on the District line and only 7 miles from Heathrow airport ... more less
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- Also Known As:
- Richmond Hill Hotel Richmond