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“Great food - poor service!” 4 of 5 bubbles
Review of Thai Square - Richmond

Thai Square - Richmond
Price range: $19 - $50
Cuisines: Asian, Thai
More restaurant details
Restaurant details
Good for: Families with children
Dining options: Lunch, Dinner, Accepts American Express, Accepts Mastercard, Accepts Visa, Delivery, Highchairs Available, Reservations, Seating, Serves Alcohol, Takeout, Waitstaff, Wheelchair Accessible
Description: Situated on the Kew Road, close to Richmond Station, another great restaurant in Thai square group which has been excitingly designed within the former Duke of York pub. Combining the best of contemporary design with authentic Thai artefacts we hope that we have created an ambiance that will enhance any occasion, from a simple lunch to an intimate dinner. Our Thai chefs and staff have only one aim, to delight all our guests with a genuine Thai culinary experience.
London
Level Contributor
47 reviews
19 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
“Great food - poor service!”
4 of 5 bubbles Reviewed May 6, 2014 credit card Amex Card Member Review

Amazing food, very thai - great atmosphere just poor service. We had to ask repeatedly for water, crackers, to order... However if you have good company, it gets you over the bad service!!!

Visited April 2014
Helpful?
1 Thank AussieNat24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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100 reviews from our community

Visitor rating
    13
    36
    25
    11
    15
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • German first
  • Any
English first
Haslemere, United Kingdom
Level Contributor
123 reviews
83 restaurant reviews
common_n_restaurant_reviews_1bd8 65 helpful votes
“Tasty Food”
3 of 5 bubbles Reviewed May 1, 2014

Impromptu Dinner for myself and children on good Friday turned up at 7 no booking but got a table easily, starting to feel more of a café than a restaurant the ambience wasn't there, however the food was lovely service good and decent value, however the place needs a good clean around the stairs going to the WC's its starting to look very grubby and the toilets need a good scrub.

  • Visited April 2014
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 3 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
Thank Eric W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
4 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Just Ok”
3 of 5 bubbles Reviewed April 15, 2014

Went here for a business dinner, I thought the place was fairly average and the food was nothing special. Service was bit slow although there were only few tables. Dont know we will go back again...

  • Visited April 2014
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 2 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
Thank Brandon291
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheffield, United Kingdom
Level Contributor
64 reviews
44 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
“Quick meal”
4 of 5 bubbles Reviewed February 24, 2014

My wife and I called in without booking on Saturday 22nd Feb after the rugby. Was shown to a table. We ordered a starter for two, two main courses with rice and ended up having two bottles of wine with it all. Food was excellent the wine nice and cold and kept in a wine bucket which they attached to the side of the table. Would certainly eat here again. the chilli lamb was really tasty.

  • Visited February 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 4 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
1 Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
117 reviews
84 restaurant reviews
common_n_restaurant_reviews_1bd8 33 helpful votes
“The food was just OK. And that was the high point ...”
2 of 5 bubbles Reviewed February 23, 2014

A slightly disappointing first visit to this chain of restaurants: overall the quality resembled a chain pub trying to pull off Thai cuisine at restaurant prices.

For the starter we had the sharing platter for two - a lot of chicken there and slightly bland. Then followed by pad thai (low on prawns and slightly overcooked noodles) and duck in tamarind sauce and coconut rice. Overall the standard was OK, though slightly underwhelming.

My friend ordered the Singapore Sling: a very pink, bubblegum confection which tasted more red bull than gin sling. He left most of it.

Service was friendly and quick to start off with, but faded as the post-rugby crowd started to arrive.

Try to avoid seats near the front - stating the obvious, but they get a lot of cold air from the outside ... though this one was more within our gift to change ...

  • Visited February 2014
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Atmosphere
    • 3 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Food
Helpful?
Thank jeizza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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