Eight of us (four couples), the men after a bad day at Twickenham (England 14: Australia 20), the ladies after a day’s shopping (ouch), had pre booked a table to celebrate one of the couples recent engagement. A friend and I had called in on the Friday evening to select a table and arrange for champagne to be on ice for when we arrived the next day. The management and staff could not have been more helpful on both nights and the waitress staff took our humour and gibes in good spirit. Indeed, the service was great all night perhaps because most of the men wanted steaks dinners and when shown to our table we were informed immediately that they didn’t have a single steak left – this is Richmond, London, 8:00pm on a Saturday night and no steak why not - not the best of starts! Talking of starters; we couldn’t even get a simple portion of garlic bread as a starter or side order and when it came, the fish pie specials didn’t have much fish in either of the two we had ordered? These glitches aside the food (we all had), was otherwise ok rather than great and thankfully starters and mains, plus side orders all came piping hot. A Good selection of beers and wines, but certainly at a price – over £40/head including the drinks and one bottle of decent champagne!!!! Despite the glitches, the general attitude of the staff and atmosphere make this venue a pleasant enough experience, but on closer inspection it’s time for a refurb as furniture, fixtures and fittings are looking a bit shabby. Still annoyed about the lack of steak (and fish) though and the management need to get such simple issues sorted because not everyone likes a menu with such a strong bias towards game.
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