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“Not quite there....”
4 of 5 bubbles Review of Sutton Hall

Sutton Hall
Ranked #9 of 204 Restaurants in Macclesfield
Certificate of Excellence
Price range: $9 - $23
Cuisines: Bar, British, Pub
More restaurant details
Restaurant details
Good for: Scenic view, Families with children, Business meetings, Romantic, Special occasions, Large groups, Local cuisine, Kids
Dining options: Lunch, Brunch, Late Night, Dinner, Free Wifi, Full Bar, Highchairs Available, Outdoor Seating, Parking Available, Private Dining, Reservations, Seating, Serves Alcohol, Waitstaff, Wheelchair Accessible
Manchester, UK
Level Contributor
109 reviews
69 restaurant reviews
common_n_restaurant_reviews_1bd8 108 helpful votes
“Not quite there....”
4 of 5 bubbles Reviewed September 13, 2013

Visited recently having been many times before. If TA offered a "good" rating I would go for that, "average" seems a bit harsh, but "very good" it isn'y quite.
We visited with family as I often think Sutton Hall is a bit of a safe bet, it is a nice pub in pretty surroundings with decent enough food. However, there always seems to be a little something lacking for the prices that are charged.
The service is often friendly but never especially quick, a two course meal for six took us well over two hours...
The food is always nice and this visit was no exception. The only comment would be that the chips were soggy, not quite what you expect from gastropub chips?
Also, the desserts were a real let down - the waffles were supposed to come with honeycomb ice cream and I imagined something like Sylks in Macclesfield serve. No. It was vanilla ice cream with a smattering (blink and you miss it) of crushed honeycomb on top - not as decribed and it was pretty much entirely melted by the time it reached the table :-(
The treacle tart was supposed to come with lemon sorbet and other such citrus bits. When it arrived? You guessed it - vanilla ice cream. But at least that wasn't melted.
I would understand this if the staff had explained the reasons why what we ordered didn't come as decsribed, but nothing. Maybe they thoguht we couldn't read the menu as advertised?
At coffee my mum didn't order any and when ours arrived I asked her why she hadn't and she reminded me that she could only have soy milk. Having asked a member of staff if they could provide soy milk for a soy milk latte she said she would check. Only, she never came back. If the answer is no isn't it common decency to tell us?

Anyway, those are my thoughts, The food quality here is good, the bar staff are friendly and the odd waiting staff are friendly too (there was one guy in particular that stood out) however, there are regular silly mistakes that make me begrudge the bill when it arrives. Having eaten here many times and the silly mistakes always being the same I thought I would finally get round to writing a review.

Would I recommend the place? Yes, for the right situation. Is it where I would head for ease? Yes. Is it where I would head for a really GOOD meal and experience? No, I am afraid not as it stands.

  • Visited September 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank Vixster722
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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747 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Brilliant service and atmosphere”
5 of 5 bubbles Reviewed September 7, 2013 via mobile

We recently held my mum's birthday meal here, which was a big group booking. The service was brilliant, the staff couldn't do enough for us. The food was really great, everyone enjoyed their meal and had a great time. And the place is beautiful, a really interesting and lovely old building.

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Hessie_k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Incredibly good food!”
4 of 5 bubbles Reviewed August 28, 2013 via mobile

Wonderful food, service, and atmosphere. Classic yet unique style pub/restaurant set in a beautiful quiet location .

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Suzanne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Macclesfield, United Kingdom
Level Contributor
30 reviews
22 restaurant reviews
common_n_restaurant_reviews_1bd8 31 helpful votes
“Disappointed this time”
2 of 5 bubbles Reviewed August 26, 2013

Went for lunch here today, and have to say I was pretty disappointed overall.
I have been in the past and it was better. Hoping today was just a blip.
The service was friendly but very slow, from orders being taken, to delivery of food(mains and desserts) took far too long considering it wasn't terribly busy with people eating.
The food was very average when it arrived. My main looked like it had been sat a while waiting to be served, and the dessert I had wasn't great either.
I noticed a couple in the area I sat in, were brought the wrong meals and had to wait some time for what they actually ordered. They left most of it and didn't look impressed when they left hastily.
Considering the prices seem to have increased I think standards have dropped quite a lot based upon today's experience. Nice place for a drink but that's about it if it doesn't improve.
Shame as it's a lovely venue.

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank nick h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Sussex
Level Contributor
214 reviews
111 restaurant reviews
common_n_restaurant_reviews_1bd8 61 helpful votes
“Fabulous location, nice food, very friendly & helpful service”
5 of 5 bubbles Reviewed August 25, 2013

Our family dined here after spending a great afternoon cruising on the nearby canals on The Wandering Duck canal boat. The old manor house dining experience was fun. We dined in a room set out as a library, which as there was no other diners felt intimate and relaxed and as if we were in our own house (although we don't have a library!). The food was very tasty, with the service for 7 people prompt and all served at the same time. The large garden gave the kids some room to run a round without causing other diners headaches, and the old tractor gave them something to play on. It was only after the meal we found that the company runs a couple of pubs near us in the South East of similar standard and experience. Based on this we'd dine at any of their locations with confidence.

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank SussexTravelBugs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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