Visited recently having been many times before. If TA offered a "good" rating I would go for that, "average" seems a bit harsh, but "very good" it isn'y quite.
We visited with family as I often think Sutton Hall is a bit of a safe bet, it is a nice pub in pretty surroundings with decent enough food. However, there always seems to be a little something lacking for the prices that are charged.
The service is often friendly but never especially quick, a two course meal for six took us well over two hours...
The food is always nice and this visit was no exception. The only comment would be that the chips were soggy, not quite what you expect from gastropub chips?
Also, the desserts were a real let down - the waffles were supposed to come with honeycomb ice cream and I imagined something like Sylks in Macclesfield serve. No. It was vanilla ice cream with a smattering (blink and you miss it) of crushed honeycomb on top - not as decribed and it was pretty much entirely melted by the time it reached the table :-(
The treacle tart was supposed to come with lemon sorbet and other such citrus bits. When it arrived? You guessed it - vanilla ice cream. But at least that wasn't melted.
I would understand this if the staff had explained the reasons why what we ordered didn't come as decsribed, but nothing. Maybe they thoguht we couldn't read the menu as advertised?
At coffee my mum didn't order any and when ours arrived I asked her why she hadn't and she reminded me that she could only have soy milk. Having asked a member of staff if they could provide soy milk for a soy milk latte she said she would check. Only, she never came back. If the answer is no isn't it common decency to tell us?
Anyway, those are my thoughts, The food quality here is good, the bar staff are friendly and the odd waiting staff are friendly too (there was one guy in particular that stood out) however, there are regular silly mistakes that make me begrudge the bill when it arrives. Having eaten here many times and the silly mistakes always being the same I thought I would finally get round to writing a review.
Would I recommend the place? Yes, for the right situation. Is it where I would head for ease? Yes. Is it where I would head for a really GOOD meal and experience? No, I am afraid not as it stands.