Lovely property very spacious and great location, great holiday let.
However not very well equipped when it comes to kitchen utensils you will need to take scissors, cheese grater etc not sure if over time these items have just gone missing.
No bin bag, no washing up sponge we had a dirty dishcloth left from maybe previous guests.
We also had one shower mat between two bathrooms, and the towel rail in ensuite bathroom was filthy.
The kitchen work surfaces I had to clean because they were full of left over crumbs again from previous guests.
As for independent holidays company! I will never ever book with them again, 3 weeks before our holiday they were rude unhelpful wouldn’t answer any questions we had for them appalling customer service (once payment has been received!) they are not interested!!
The property as I said is lovely it’s just a shame the cleanliness was quite poor, and the holiday agents are not very helpful.
I have kept all messages from independent holidays if the owner of the property wishes to see them.
The location and views are excellent and the apartment is spacious. The bathrooms are well fitted out and overall the accommodation was clean. However, the first impression was not good as the flat was cold and unwelcoming. In particular we were very disappointed with the standard of the bed-linen provided and the lack of basic equipment and information provided by the owners. The tog rating of the duvet on the double bed was only suitable for a warm summers day and the linen was very cheap. The kitchen looked like someone had cleared out every drawer and cupboard of the useful things you would expect to find in a self catering apartment. There wasn't a single bin bag, pan scourer, dishcloth or any cleaning equipment of any sort to be found. There was a single roasting dish which was dirty and no other baking trays. The first thing we had to do was ask the key holders, who happen to run the local launderette, if they could loan us a suitable duvet and then go and purchase a hot water bottle to try to air the bed. The car-park ticket had also gone missing which was a concern as the only place to park is in the car park opposite. There were no instructions on what to do with the rubbish though there were instructions on how to assemble the bedroom furniture! We have stayed in many other excellent apartments in Wales in the last ten years, however this was by far the most expensive and the most disappointing. The accommodation has great potential but it needs someone who cares about and understands how to make guests feel welcome and how to make that important first impression.
The apartment is in a great location with outstanding views. Well equipped and comfortable. However, the Trip Advisor website stated that towels were included, as you would expect; but there was none!
We had arrived at 18.30 on the Friday night. I called the number and the chap said he would bring the towels the next day!! However he didn’t turn up so we had to go and collect them. Also the TP website states two double beds - incorrect. One double and twins.
When I emailed the contact he showed me an extract from another website which had conflicting information to the TP.
It didn’t spoil the weekend but is annoying and an inconvenience.