We are still on holiday at crimdon as I write this review. Upon arrival here the location is marvellous with sea views. The staff in reception are polite and helpful and dealt with me efficiently, then we went to our van. We brought our dog with us and paid £30 extra to do so but upon entering the van we found immediately that you pay the extra to lI've in a kennel. The place was filthy with dirt up the walls,on the bottoms of the entrance and bedroom doors even under Windows by the dining table. The work surfaces had not been cleaned with a fishy smelling slime under the kettle, there was food and fat stains on the wall above the cooker and the fire had burnt on grime from. the lack of quality cleaners. Then to top things off we were greeted with a turd the size of a babies arm in the toilet which refused to leave us because the toilet was blocked causing the sink in the kitchen area to gurgle it let out a whiff of poo when the toilet was flushed. Today is our first full day so at 9 am I went down to complain at reception and showed the dirty caravan pics which I took and was told this would get sorted asap. Emma the new cleaning manager came personally and was disgusted with how the van was and set about on her own to sort the filth out and did the best she could but it's almost impossible to polish a turd (thanks Emma), then the man came and fixed the loo so we were at last able to use without the smell. We could have booked to come here with hoseasons for nearly £80 less than we paid but decided to pay extra and go with park resorts as we have used hoasasons before and was disappointed with them too when we would have been better saving the money for the same standards. The site itself is situated perfectly and we have been to the pool which is great for the kids. I would like to think we would come again but the van is an issue as I feel paying to receive this quality of van does not make any sense to me. I will be making a formal compliant to park resorts and including photos.
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- Also Known As:
- Crimdon Dene Holiday Park - Park Hotel Hartlepool
- Crimdon Dene Holiday Park - Park Resorts Hartlepool, England