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“Amazing wedding venue”

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Best Western Grand Hotel
Ranked #4 of 9 Hotels in Hartlepool
Thornaby, England
Level Contributor
85 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“Amazing wedding venue”
Reviewed November 11, 2013

I have attended a wedding this week here and the venue is beautiful. We stayed the night before, as did a number of the wedding party. The receptionist was lovely and we were very impressed with all of our rooms. Slight problem was the shower. It trickled which led to my boyfriend having to pop down the corridor to use another guests room. We didn't bother mentioning it but im sure the staff would have been very accommodating! We used the grand central restaurant (formerly parmos). Great food and very reasonably priced!!

The wedding was amazing. The ballroom is stunning and Kathleen (wedding coordinator/manager) was very friendly and organised. Everyone complimented the wedding meal. I can imagine that those guests who are not part of the wedding party may be put off by the noise. It was fairly noisy the night before our wedding (due to another wedding), however it was stopped by 11 so went to bed fine.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
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    • Rooms
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Helpful?
Thank claireabella85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, General Manager at Best Western Grand Hotel, responded to this review, November 21, 2013
Dear Calirabelle85, thank you for your postive review and i am happy that you enjoyed the wedding, Kind Regards Craig
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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463 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Any
English first
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 28, 2013

Have been to the Grand Hotel, Hartlepool, twice in the last three months. On both occasions the staff were extremely helpful and were definitely not fazed by the arrival of the many wedding guests who needed a multitude of rooms. The wedding was beautiful, and my son, the Best man was guided through the reception by a very efficient wedding planner. All guests that we have spoken to have praised the standard of service, drink prices and food, as a number of our party sampled the Italian restaurant, the Red Snapper was delicious. The only problem was that we would have liked to have had a time for us all to have a chat and catch up before the wedding, and we were slightly deafened by the noise from the group in the bar area.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Best Western GB

Helpful?
Thank 203joyceh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, General Manager at Best Western Grand Hotel, responded to this review, November 21, 2013
Dear Tripadvisor member, thank you for your positive review, I am glad that you continue to use the hotel and we look forward to seeing you again, Kind regards Craig
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seaham, United Kingdom
Level Contributor
68 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed October 27, 2013

We stayed here on a Saturday night. The welcome at reception was warm, efficient & friendly and we were pleased with our room - tastefully furnished & decorated, with amply stocked tea & coffee-making facilities. A downside was the very dim lighting ( from 4 lamps ) - the only place to comfortably read was the bathroom!
My tip would be to ask for a 3rd floor room if staying at the weekend as it is a popular venue for weddings & other functions and I feel lower floor guests could be bothered by disco noise.
We had a comfortable night's sleep and there was plenty of hot water for showering.
The service at breakfast was disappointing - the waiting staff didn't circulate at all & after waiting for almost 15 minutes for someone to take our coffee order I almost had to rugby tackle one. Very polite however. Food is self service, always rather like school dinners. We prefer proper waiter service, though I suppose this incurs extra cost.
However, all in all a pleasant stay and we would return to this hotel.

Room Tip: Third floor worked for us.
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  • Stayed October 2013, traveled as a couple
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Helpful?
Thank Doug T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, General Manager at Best Western Grand Hotel, responded to this review, November 21, 2013
Dear Doug_T188, Tahnk you for your review, i am sorry that breakfast was not a great experince but from customer feedback we can hopefully deliver a better product, Kind Reagrds Craig
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen, United Kingdom
1 review
Reviewed October 17, 2013

Stayed here for a wedding and I can not speak highly enough of the staff or the hotel. Everyone is so friendly and genuinely go out of there way to help you. Had a drink with the staff after just to say thanks as they were all brilliant. So thanks Sophie, Calum, Eddy (please dont kill me), Victor and Dave!!!

  • Stayed October 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank Ryan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, General Manager at Best Western Grand Hotel, responded to this review, November 21, 2013
Dear ryanB, thank you for your review and we wish to see you again in the near future, I will pass your comments on to the staff Kind Regards Craig
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Weymouth, United Kingdom
1 review
Reviewed October 1, 2013

I could not believe the price that is offered to have your wedding, wedding breakfast and evening celebration at this hotel. It was the best value for money I have come across. The venue is excellent, the decor of the ballroom is something to be seen. Overall a very nice Hotel with helpfull staff. Fantastic value for money

  • Stayed September 2013, traveled with family
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Helpful?
Thank Richard K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, General Manager at Best Western Grand Hotel, responded to this review, November 21, 2013
Dear Richard K, thank you for your review and and am happy that you enjoyed the wedding, Kind Regards Craig
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich, United Kingdom
Level Contributor
93 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed September 29, 2013

If you like hotels which ooze history from every squeaky floorboard then this one fits the bill. From the grand façade to the spacious entrance lobby and wide staircase to the huge stain glass window and large hallways, this is a hotel that retains a lot of it's original features.
I did some checking on google streetview to make sure I would find the car park which is located on the opposite side of the road. There are only a few spaces available, but the council car park next door to the hotel is available for use if you can be out before 8am.
The reception staff were friendly and helpful and it made a change to have a traditional key to get into my room rather than a plastic card. The room itself was high as it was wide with a tall window.
When I tried the TV I found the reception was terrible and then discovered the aerial was disconnected from the booster unit. The picture improved considerably when re-connected. I tried to call reception to ask for the Wi-Fi key, but discovered the phone did not work.
The only other problem I had with the room was the poor performance of the shower probably due to the a aging plumbing system.
I had dinner in the basement restaurant which has plenty of choice and was very good value. I even went back the second night, however, the happy hour deals from 5 to 7pm meant the place was very busy and I had to wait for a table.
Breakfast is excellent with a choice of several cooked options with waiter service alongside the buffet selections.
Even though I had some problems with the room, the staff and general ambience made up for this and I would be happy to stay again if in Hartlepool.

Room Tip: Get one at the front to avoid overlooking the back of the hotel and council offices.
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  • Stayed September 2013, traveled on business
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Helpful?
Thank damasinnas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, General Manager at Best Western Grand Hotel, responded to this review, November 21, 2013
Dear Damassinnas, , thank you for your review and we wish to see you again in the near future, Kind Regards Craig
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
1 review
Reviewed September 15, 2013

Great stay!, when arriving after a long journey I couldn't wait to get my head down, and a quick check in system that was very welcoming was just what I needed, rooms where very modern and hygiene was at a very good standard, The restaurant that was on the bottom floor of the hotel was fantastic, just like the service!, the hotel bar attracted a very welcoming crowd and the atmosphere was great.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
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Helpful?
Thank Jcool85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, General Manager at Best Western Grand Hotel, responded to this review, November 21, 2013
Dear Jcool85, thank you for your review and we wish to see you again in the near future, Kind Regards Craig
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Grand Hotel

Property: Best Western Grand Hotel
Address: Swainson Street, Hartlepool TS24 8AA, England (Formerly BEST WESTERN Grand Hotel)
Location: United Kingdom > England > County Durham > Hartlepool
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #4 of 9 Hotels in Hartlepool
Price Range (Based on Average Rates): $
Hotel Class:3 star — Best Western Grand Hotel 3*
Number of rooms: 48
Reservation Options:
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Also Known As:
Best Western Grand Hotel Hartlepool, England

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