This hotel should be a gem... but it isn't!
We were greeted by a very stressed receptionist who kept us waiting and then said she was "the only one on" (like that's our problem). Her manner was hardly friendly and helpful as she thrust some menus at us and said we needed to choose our dinner for the evening for our company and put our room nos on it - which two of us hadn't got yet. I asked for her recommendation and she then listed the menu and told me it was all nice (see later). She made little or no accommodation for the fact my colleagues were not native speakers (welcome to Britain!).
The rooms were poorly signposted. My room had windows open with hinges off one of them, a bath but nothing but a hand-shower and very basic amenities - below par with other hotels. My colleague had no hot water, had run the tap for 30 mins and was told to "carry on it'll come through eventually". I enquired about Wifi but couldn't get it to work (that might be my cos fault to be fair).
Dinner - they missed half the orders so we had to re-order in the bar (so much for the system). A cheese tart was presented as chicken liver parfait by a waiter who did not speak English. I ordered medium rare steak which was....... at one end! The other 2/3s was well done. I didn't send it back as I was starving by now. The cheese board was the worst I've ever had - boring, boring, boring (poor cheddar - try Davidstow guys!!!), bland brie - not what you expect in a hotel restaurant now we've left the 70s behind!
Breakfast - buffet style with cooked breakfast in lidded silver platters (?) with nowhere to put the lids to serve your food.
No enquiry about the stay or feedback cards - they need them. And to cap it all I left my phone charger - when I rang they said they hadn't got it but I could ring back when the other receptionist was on!!! Struth!
All in all one of the poorest business stays I've ever had! (Travelodge do it better)
- Official Description (provided by the hotel):
- The Mercure Telford Madeley Court Hotel is one of few hotels steeped in so much history. It offers the ambiance of a beautiful 16th-century manor house with parts of the hotel dating as far back as the 13th century, together with all the facilities you'd expect of a modern hotel. You can relax in the stunning conservatory bar overlooking the lake, take a walk around the walled gardens or just settle down in the library. The hotel can be easily reached from junction 4 of the M54 and is only 4 miles from Telford Railway Station. ... more less
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- Also Known As:
- Madeley Clarion
- Clarion Madeley