We have just returned from a 3 day break to this site. Driving up to the site it was rated as the 'only 4 star caravan site in Morcambe'. On arrival we checked in at reception where there were two other customers in front. I'm not an impatient person but given that there was only one person working the reception and the first person in the queue had a customer service query, it would have been helpful if somebody else could have come to her aid to check in the guests who had just arrived. When we were eventually checked in and arrived at our caravan which was supposed to be a luxury caravan, we were disappointed to see that the furnishings were very standard and worn. In the double bedroom, there was a bleach stain on the carpet. Thank god we had a mattress protector on as underneath the mattress was an unpleasant stain. On the up side we had lovely clean towels and a chocolate left on each bed. On Saturday we went out to Blackpool for the day, only to return to find the lights on in the caravan and the heating not working. On further investigation the water inlet pipe had been loosened off and was dripping on the floor. To further add insult to injury at around 4.45am this morning (mon) we were awaken by someone riding around the park, sounding their horn constantly, people shouting and loud music playing for almost an hour, but there was no sign of any security, and as we needed a key fob to open the barrier to get onto the park, we can only assume that these were either residents on the park or other holiday makers. Having had enough, we decided to pack up our bags and after breakfast and leave. On arrival at reception to hand in the key, my husband was greeted by staff that were hung over, and after making a complaint about the noise that had awoken us during the early hours of the morning was told that they didn't know anything about it and received no apology.
i have been on many sites over the years, and have never felt the need to leave a review and on the odd ocassion when a complaint has been made it has been dealt with successfully.
- Official Description (provided by the hotel):
- Regent Bay is a few minutes from Morecambe promenade and beach. It's only a 40 minute drive to the Lake District and Blackpool. Accommodation features a range of holiday homes to suit all the family. Facilities include our indoor swimming pool and sauna, outdoor sports arena and indoor children's play area. Regent's entertainment complex offers a cabaret Hollywood themed lounge bar and separate sports bar showing all the latest sporting events. ... more less