We turned off the M6 and drove into Morecambe to enjoy a civilised cup of coffee in this much hyped, refurbished art deco hotel with its magnificent sea views backed by the lakeland hills.
Imagine our amazement when we were informed that hotel policy was not to serve coffee before 11 am! When pressed my husband was told that guests having breakfast were their priority although at 10.30 there were very few guests in sight. My husband then pointed out how unfriendly and unhelpful we found their message. We were then told if we really wanted coffee there was a Costa Coffee shop down the road! The only saving grace was that we immediately cancelled all thoughts of spending a weekend there with friends which we had been planning to arrange.
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