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“Really worth a visit!”
Review of The White Swan Inn

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The White Swan Inn
Ranked #1 of 3 Hotels in Pickering
Certificate of Excellence
doncaster
Level 4 Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Really worth a visit!”
Reviewed January 20, 2013

Stayed overnight with a party of 15. Superb service, accommodation and food. Staff went out of their way to help out and provide extras. One of the party had a sore throat and throat sweets were brought in from the shops for her...! Couldn't fault anything. Great breakfast menu. Loved the Bothy. Felt totally comfortable and very welcome. Will return and recommend :-)

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MalcolmDoncaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
replyman, Owner at The White Swan Inn, responded to this review, January 29, 2013
Thank you for your great review. Your party was a great success from our point of view too. I hope you ALL come back again soon.

Regards

Victor Buchanan victorb@white-swan.co.uk
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669 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (186)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
Dover, United Kingdom
Level 3 Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 19, 2013

Spent a couple of very nice days between Christmas and New Year. Lovely place but very overpriced which kind of took the edge off it for me. The food however was amazing and did make up for it. They seemed rather short staffed too. I felt sorry for the ones that were working so hard and on split shifts as well. Overall lovely place to stay but they should revisit their tariff it was more country house mansion price! My compliments to the chef though - faultless food!

Room Tip: Stay in the main house, cosier and cheaper
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  • Stayed December 2012, traveled with friends
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Lesley186313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
replyman, Owner at The White Swan Inn, responded to this review, January 29, 2013
Thank you for your review. I'm glad you liked the food and the place in general. Rather than dismiss your comments about price, I am genuinely interested to know what you thought you should have paid - perhaps you might get in touch through this site or privately?

Thanks anyway.

Regards

Victor victorb@white-swan.co.uk
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Stockport
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 16, 2013

Very friendly staff and understated but efficient service. A great place to settle down with a perfect pint of beer in front of a warming fire followed by an excellent dinner.

Room was very good and a good offer for room dinner bed and breakfast.

Breakfast lived up to expectations and typically Yorkshire.

Will definitely stay gain and hope to go back with friends.

Room Tip: We're shown the Hideaway rooms and will try one of those next time although the vintage was more...
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nbholroyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
replyman, Owner at The White Swan Inn, responded to this review, January 29, 2013
Thank you for your great review. Please tell all your friends and come again soon.

Regards

Victor victorb@white-swan.co.uk
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield
Level 5 Contributor
92 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed January 14, 2013

I booked a stay at the White Swan Inn partly due to the excellent reviews on TA, and found it to be a mixed experience. It is not cheap, and in my opinion it is certainly not value for money. FIrst the positive - the food was excellent, and cannot be faulted. Full marks to the chefs, and I can highly recommend it for an eating experience. On a less positive note, the room prices are high, and the room we used was pleasant, but nothing special. From the reviews, it's the more expensive courtyard rooms (which can take dogs) which get the better comments, but we were in the main hotel. Some of the people staying when we visited told us they were on special deals that had been notified to them by email, so perhaps they were getting better value for money?

Most of the staff were efficient and pleasant, but some of the glowing comments in other reviews make me very suspicious, as there was no evidence of the level and quality of service other reviewers mention. The receptionist gave a very cool greeting, and sent us off to look round the town until our room was ready (we were there 20 minutes before the booking-in time). A classier place might have suggested a table in the bar (and even complimentary coffee?) but this place showed none of that warm welcome or class. In fact the two small bar areas were constantly full of people waiting to dine - and we twice ended up going to the pub down the road as we couldn't get seats. When we did use the bar late one evening after our meal, there was no ice available for the drinks. The Bothy is a good idea (a room dedicated to residents which is across the courtyard) but we would have preferred being part of the atmosphere in the small bars.

On checking out I had to challenge the bill - which was incorrect, then some weeks later we received a personalised letter thanking us for our return visit. If it HAD been a return visit, that might have impressed me. As it is, it just confirmed that things are not quite as good as they should be - for the money.

  • Stayed December 2012, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
3 Thank Ttravellingfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
replyman, Owner at The White Swan Inn, responded to this review, January 14, 2013
Thank you for both of your reviews. You kindly left a five star review of the restaurant on the White Swan TA page but were less impressed by your hotel experience for which I apologise. I would like to make amends for the less that perfect service you experienced on check-in etc.

With regard to pricing - we have a published rate and also offer packages and discounts from time to time. In these days of web dominance then it is quite likely therefore that there will always be someone on a better deal than you - same as everywhere. I can't really apologise for that.

It seems quite clear that had you been given a warmer welcome and things had got off to a better start, then perhaps things might have been different. It is our policy to offer complimentary tea or coffee on arrival to ALL guests regardless of what time they arrive and a warm welcome should go without saying. Clearly this wasn't done and I will try to find out which member of staff needs a little training in this matter. It would be very helpful if you could send me a TA message or an email to tell me when you stayed. The bar and snug are generally busy places at the weekend. I understand that as we had already 'got your back up' then you were not predisposed to any further patience with us. We also have a brand new ice-machine so there is was no excuse for running out at the end of service. I shall also address this as a training issue.

With regard to the thank you card we sent you. It was hand written, contains no sales message and represents a genuine attempt just to thank you for your business that takes a genuine effort on our part (not just a mail merge and a sticker). We send one to everyone of course and I am sorry that you didn't feel it worthwhile - despite the mistake.

Regards

Victor Buchanan victorb@white-swan.co.uk
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Sidmouth, United Kingdom
Level 5 Contributor
79 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed January 8, 2013

We have two elderly dogs so it is always a must that they can accompany us (were not quite over the hill, yet). We had a courtyard room which was brilliant for our girls. We enjoyed being able to take them in the bar whilst we studied the menu. The meal, attentive staff were first class, as was breakfast which was very nicely presented. A most pleasant and relaxing stay, we will endeavour to be back.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Biddys78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
replyman, Owner at The White Swan Inn, responded to this review, January 18, 2013
Thank you for your brilliant review. Do come back with your lovely dogs anytime.

Regards

Victor Buchanan victorb@white-swan.co.uk
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
newcastle upon tyne
Level 4 Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed January 5, 2013

fantastic room double bath and shower under floor heating,, dogs allowed ,could go on and on about room, wonderful romantic retreat(even for oldies like us) not the cheapest but then again not the most expensive, food is wonderful in restaurant, lovely breakfast and have deals if you like on facebook will go back when we get a chance

Room Tip: go for court yard rooms
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  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank 20cass08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
replyman, Owner at The White Swan Inn, responded to this review, January 7, 2013
Thank you very much indeed for your great review. Don't leave it too long before we see you again and thanks for mentioning that we do some great deals via the web site or Facebook.

Best regards

Victor Buchanan victorb@white-swan.co.uk
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West Yorks
Level 3 Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed December 19, 2012

Visited Dec 2011 for 30th wedding anniversary, Feb 2012 for a birthday and again in Dec 2012 for 31st wedding anniversary.
I've said it all before in the review a year ago, and the quality is still maintained. Stayed in a courtyard room (15), as they are modern, very well equipped and quiet even if, with advancing years, it is a little difficult to get out of the bath without the assistance of the tube dispensing the water, which consequently is becoming loose, (Honest, it was loose before we arrived!)

You can't really fault this place, the accommodation, food, wine list and staff attention and service are all excellent.

We will be back in May for my birthday, notice the intervals are becoming shorter!

Highly recommended without reservation for those wanting a relaxed break and have the ability to relax and enjoy whilst they are there.

Happy Christmas and New Year to all at The White Swan.

See you in May.

Neil and Sheila Snowden.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Unitignorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
replyman, Owner at The White Swan Inn, responded to this review, January 5, 2013
Dear Mr and Mrs Snowdon

Thank you for another kind review. Happy New Year to you too and see you in May. We will make sure there is a liveried (blind) flunky to assist you in and out of the bath or perhaps just make sure the tap is rigid.

Best wishes

Victor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The White Swan Inn

Property: The White Swan Inn
Address: Market Place | North Yorkshire, Pickering YO18 7AA, England
Phone Number:
Location: United Kingdom > England > Yorkshire > North Yorkshire > Pickering
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Pickering
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — The White Swan Inn 3*
Number of rooms: 21
Official Description (provided by the hotel):
A warm and friendly Yorkshire welcome awaits you at this proper family run Inn. Next year will be our 30th at The White Swan and we have just about got things organised. From the moment you walk through the doors you'll feel at home. We aim to keep things simple and just let you relax ...Tom Parker Bowles reckons 'Every market town should have a White Swan' and the Daily Telegraph described us as 'God's own Country Pub' on a recent visit. If you read the reviews here you will get a flavour of what we are trying to do. We are an Inn with a lovely restaurant and 2 rosette food but not the plastic fine dining you find in many four star properties. Real food, real people, lovely rooms and great value for money.And by the way if you are not delighted I will give you your money back so long as you tell us at the time.Victor Buchanan - Owner ... more   less 
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Also Known As:
The White Swan Hotel Pickering
The White Swan Inn Pickering, Yorkshire

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