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“Overly priced and over-rated”

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The Gower Hotel and Orangery Restaurant
Ranked #3 of 5 Hotels in Saundersfoot
Certificate of Excellence
Level Contributor
160 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
“Overly priced and over-rated”
Reviewed May 18, 2014 via mobile

For almost £100 per night you could do better booking elsewhere. The rooms and common areas are clean and tidy however the furniture such as the bed has lost its spring.

For breakfast -it was uncomfortable. With no one to direct us as to where to be seated. However once we choose a table we were requested to move as it was set for dinner???!
Already the awkwardness by the silence and everyone now focusing on something to occupy the time whilst waiting for their orders.

For £100 per night there are various other options available. Despite mentioning sea views this is true if one makes an attempt to see in between the construction building in front.

This place is not an experience - it's a factory with no heart.

Stayed May 2014, traveled as a couple
Helpful?
2 Thank Bnaicker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheGowerHotel, Owner at The Gower Hotel and Orangery Restaurant, responded to this review, May 20, 2014
Firstly, we take all complaints seriously. We believe, as do the guests that return here time after time, that £94.00 is very reasonable in our main season for a 'Welsh Tourist Board' rated '3 Star' Hotel. This price has not risen for over 8 years and is based upon feedback from guests relating to our tariff.
All too often we find it a shame that if something had been mentioned to us at the time then we could have made the stay more enjoyable or switched rooms. Guests also have the right not to stay with us if they believe conditions are not suitable for them.
The building site opposite is totally beyond our control and when finished, will make a very nice improvement to the village. The work is only carried out on the site between 8am and 4pm Monday to Friday. We do not state that all rooms have a sea view. We can sometimes provide guests with a sea view if and when available. Obviously the building work at the moment will possibly hinder this in some rooms but is again beyond our control.
During our breakfast we have one or two staff out front (depending on how busy we are) to meet, greet and seat the guests. Obviously though from time to time they need to go into the kitchen to place orders, make toast, stock up on juice etc. There is never more than a few minutes when the staff are away from the dining room to see to the guests. We do share the function of the dining room between dinner and breakfast and so therefore sometimes it is possible that a guest will sit on a dinner table by mistake. That is no problem whatsoever and we are always on hand to direct the guest to the right table as we did on this occasion. Every morning we have Radio 2 on in the dining room so there is certainly not an 'Awkward silence' although we appreciate that Chris Evans is not to everyone's taste. There was one morning where the radio was broken but that was replaced within the hour.
All mattresses are replaced every year although as is the way of the universe things like springs do eventually break and need replacing. Again, if we were told at the time then we would have rectified the problem immediately.

All our reviews will tell anyone that contrary to these comments, that our staff are ALWAYS, polite, helpful, friendly and courteous.

To say that we are a factory with no heart is deeply offending and in no way true as our many loyal friends, locals and regular guests will testify (Again please read our other reviews). We are rated highly for many reasons and for many hundreds of positive reviews.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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208 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
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  • English first
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English first
Hereford, United Kingdom
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed April 21, 2014

we went to the gower as we couldn,t find any other accommodation, it was quite expensive we were the only 2staying in whole hotel . breakfast was lovely, room was good only thing that let it down was flag outside window made a lot of noise and hairs in bath. and there was a strong smell of vomit on stairs.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank liz p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 17, 2014

Visited for a half term stay in Saundersfoot. The family room was good and the breakfast really great however the service and friendliness of the staff was truly excellent. This hotel is highly recommended.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ceriapple T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northampton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 13, 2014

We stayed for a weekend. Extremely friendly and welcoming staff. Clean and comfortable rooms, The restaurant has a great selection for breakfast. I'm sure other meals are great too but we did not eat in the evening. Great location as you are in the heart of Saundersfoot literally minutes from the shops/pubs and beach. The hotel has it's own relaxing bar. Parking behind the hotel is very convenient and must during peak times. We would definitely stay again.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MikeandTina2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aberdare, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 13, 2013

Visited for Sunday lunch with family. Enjoyed a drink in the bar first, with just a short wait for our pre booked table to become available. The welsh beef was delicious, as was the turkey my partner ordered. The yorkshire pudding was very overcooked but that was the only criticism. A good experience overall, fast service, hot tasty food and very courteous staff. Would visit again.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank donnandmike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 3, 2013

We booked last minute for two nights and were delighted to get a very nice large room with a fantastic bathroom (bath and shower). The staff were very pleasant and interested in how we were enjoying our stay. The breakfast was served hot and appetising, we enjoyed one evening meal which was well presented and tasty. Very good location for beach and shops - no problem finding car park as directions given by receptionist were very accurate and easy to follow, we will stay again!

Room Tip: Room 21 suited us fine!
See more room tips
  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Beryl W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 13, 2013 via mobile

Stayed here for two nights and very pleased we chose this hotel.
The hotel is in a perfect location, beach on the door step and all the shops were in minute walks.
The car park was round the back of the hotel which was easy to get to, the staff were very friendly and always available to help, the breakfast menu was really good and catered for pretty much everyone and very large portions.
The rooms were very well cleaned and very comfortable beds.
Would not hesitate in recommending this place to anyone and can not wait for our return.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Welshie212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Gower Hotel and Orangery Restaurant

Property: The Gower Hotel and Orangery Restaurant
Address: Milford Terrace, Saundersfoot SA69 9EL, Wales
Location: United Kingdom > Wales > Pembrokeshire > Saundersfoot
Amenities:
Bar / Lounge Free Parking Restaurant Room Service
Hotel Style:
Ranked #3 of 5 Hotels in Saundersfoot
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Gower Hotel and Orangery Restaurant 3*
Number of rooms: 20
Official Description (provided by the hotel):
The Gower Hotel sits just back from Saundersfoot vibrant centre - the ideal spot to escape for a touch of peace and quiet, yet close enough to step right into the life of the resort.Comfort and Quality are the key notes of the decor, a theme which extends to each of our 20 en-suite rooms, some of which have balconies and some of which enjoy views across the bay. We have a choice of twin, double and family rooms, all equipped with tea and coffee facilities, colour TV, telephone. A secure, off-street car park is behind the hotel. We're a hands-on business, so the staff at the Gower share the enthusiasm for understanding the value of a first class standard of service, and we're always ready to be flexible in our arrangements for group visits, small conferences or business meetings. All are welcome! ... more   less 
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Also Known As:
Gower Hotel Saundersfoot
The Gower Hotel And Orangery Restaurant Saundersfoot, Wales

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