I so wanted to love this hotel - I have been lucky enough to stay at 5 star hotels all over the world so appreciate a good one when I see one. My husband & I were in desperate need of some real R&R so when we read other reviews & checked out the website we decided to book ourselves in for 4 nights. But aside from the staff who were nothing short of fabulous I'm afraid this hotel is a masterclass in style over substance. Basic - really basic - stuff like soundproofing & blackout curtains which even a Premier Inn at £65 a night gets right and guarantee a good nights sleep appeared to have been completely overlooked in favour of art & "objets". Our "best" room (most expensive category, room 114) looked beautiful, was very well styled with luscious fabrics & cushions & books on the bookshelves and had a truly breathtaking view & balcony BUT it was located directly above the bar & the speakers for the bar were in the ceiling - and there was patently no soundproofing as we heard every beat of every song being played clearly through the floor. The staff immediately offered to turn the music down - which was great - but then at 3am we discovered that the 'wall' between our room & next door (the bed was up against that wall) was merely studwork - nothing more than plasterboard. When our 'neighbours' came crashing & screeching in & turned their TV on at that hour we were rudely awoken & treated to hearing clearly every word / shout / laugh. And then at 6am as the sun rose, the heavy white curtains which were beautiful to look at were useless at keeping the sunrise out. On complaining we did get moved (and it was clear from the comments of the very lovely person who moved us that we weren't the only people to have made complaints about noise in that room) but by moving to the 2nd floor and to a quieter bigger 'family' room we stayed in the higher price category but lost our beautiful view. There was also no airconditioning in the rooms either which I was surprised at for a hotel of this quality so we were either too hot (the windows didn't open fully) or too cold - when switched on the radiators made a noise like a gushing waterfall! I have written directly to the hotel as well as written this review. When I'm paying nearly £300 a night I expect to get at least a good nights sleep!!
- Official Description (provided by the hotel):
- A destination spa hotel with 46 rooms, 20 with sea view and balcony. Cliff top restaurant and marine spa with thermal suite and infinity edge vitality pool. ... more less
- Reservation Options:
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- Also Known As:
- St Brides Hotel Saundersfoot
- St Brides Saundersfoot
- St Brides Spa Hotel Saundersfoot, Wales