Stayed at the hotel for a family wedding , over a friday and saturday night !
The hotel staff were overall friendly, helpful and always eager to please, nothing was too much trouble. However the fabric of the building itself was showing its age and was looking weatherworn in places. The pool/sauna/fitness area was the prime example of this, the changing rooms looked shoddy and dirty, with a hole in the ceiling. Bottles of chemicals were sitting around, the walls showed signs of mould, inside, and rot outside. In several places the carpets had holes, door handles were bent and broken. Our room itself was generally in good repair but was minimalistic ally furnished and tea coffee etc was not replenished on the second day!
The standard of the food in the restaurant was very high in the evening, the service was excellent as well, and good at breakfast which was a pretty standard buffet!
Noise was an issue on the saturday evening as there were 2 functions going on, neither of which I was informed of when booking only a short time before. Whilst I would still have stayed I would have asked for a room away from the hotel entrance where people congregated to smoke and wait for their taxis.
The 3 certificates behind reception sum up that the hotel is capable of, they are 3 awards but, sadly, all dating from 10 years ago !
- Official Description (provided by the hotel):
- Set at the beginning of the famous and beautiful Rhondda Fawr and Fach Valleys and only a few miles from the town centre of Pontypridd, our Hotel is an ideal base, whether it be Business or Pleasure we are centrally located. The local Train Station Trehafod will provide links to Cardiff and Swansea whilst by car we are only 20 minutes from The Brecon Beacons National Park. We offer all of our guests Free WIFI, Free Car parking and Free use of our Pulse Fitness Centre, with a Pool, Steam-room and Gym, Lounge Bar offering Beers, Wines & Spirits. The Loft Restaurant serves Breakfast, Lunch and Dinner or for a more casual meal try our "Home from Home" dishes in our Lounge Bar. Our Management team who, together with the staff, constantly strive to ensure that guests are made to feel comfortable during their visit. ... more less
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- Also Known As:
- Heritage Park Pontypridd
- Heritage Park Hotel Pontypridd, Wales