This has to be one .of the worst hotels I have stayed in and most certainly does not come up to 3star standards.
The big positive was the pleasant staff BUT they clearly lacked training and at times the reception was left empty as well as the bar - extremely frustrating when you are waiting to get served.
The beds were too small and the general decor was extremely tired looking.
A lot of TLC required in this establishment to bring it anywhere near close to 3 star.
The mystery for all to solve was the presence of a generator for the electricity needs and the fact that we had to experience several power cuts during our stay which did reinforce our view of the lack of attention given to customer service.
In my opinion the owners should be investing in this hotel as potentially it has a lot to offer.
- Official Description (provided by the hotel):
- Set at the beginning of the famous and beautiful Rhondda Fawr and Fach Valleys and only a few miles from the town centre of Pontypridd, our Hotel is an ideal base, whether it be Business or Pleasure we are centrally located. The local Train Station Trehafod will provide links to Cardiff and Swansea whilst by car we are only 20 minutes from The Brecon Beacons National Park. We offer all of our guests Free WIFI, Free Car parking and Free use of our Pulse Fitness Centre, with a Pool, Steam-room and Gym, Lounge Bar offering Beers, Wines & Spirits. The Loft Restaurant serves Breakfast, Lunch and Dinner or for a more casual meal try our "Home from Home" dishes in our Lounge Bar. Our Management team who, together with the staff, constantly strive to ensure that guests are made to feel comfortable during their visit. ... more less
- Reservation Options:
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- Also Known As:
- Heritage Park Pontypridd
- Heritage Park Hotel Pontypridd, Wales