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“Very Dissapointing”

The Loft Restaurant
Ranked #75 of 106 Restaurants in Pontypridd
Price range: $5 - $25
Cuisines: British
Restaurant details
Reviewed April 17, 2013

Had Sunday Lunch here to celebrate my parents Golden wedding. I called beforehand to see whether I could drop off a cake that I had baked for the occasion, to which I was told ‘of course’. Unfortunately whilst transporting the cake, I dropped it, although minimal damage done. When it was time to bring the cake out, I was told ‘I hope you don’t mind but I asked chef to tidy it up a bit’. It was unrecognisable, covered in whipped cream that was badly piped. (this cake originally had a marshmallow frosting with little gold baubles to mark the occasion) I was fuming to say the least that they had made an assumption. Really did put a dampner on the end of the meal. When the bill came I asked if they would consider reducing the overall amount. To which I was told ‘most places would have charged you cakeage’ Never in my 40 years have I heard this term or indeed practice! Very poor response and didn’t even apologise.
And so to the meal & service itself – beef was beautifully cooked, however the veg supplied was obviously frozen and overcooked. Service was sloppy. The drinks took over 15mins to arrive (wasn’t that busy as far as I could see) When they did eventually arrive, they were handed to us by holding the very top of the glasses (a bug bear of mine and less than hygienic) very disappointing to say the least and we won’t be going back

    • Value
    • Atmosphere
    • Service
    • Food
Thank rhian f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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11 - 13 of 13 reviews

Reviewed January 8, 2013

We have been going to hotel for 5 years on a new year but last year will be our last one and done think we will be on our own. The food was terrible the starters were so cold you could not taste anything it was like eating a ice cube then the mains half our party had duck the others cod firstly the duck 3 thin slices on top of half a potatoe and a teaspoon of jelly on top which on menu was discribed as fruit of the forest sauce (i dont think so) then the roasted vegtables 2 small pieces of carrot and 2 small pieces of parsnip not bigger then a 10p piece and that was it. the cod meal no better a small piece of cod half a potato with 2 leaves of wilted spinach on top there should of been a white wine sauce only the lucky few had that I was not one of them. the dessert was small round of cheesecake the whole meal could have fitted on a side plate and we paid £46.00 a head for that. Sorry forgot about the band described a high enegy group there ws more enegy in a bottle of pop. At least 2 tables went out and sat in the bar 2 of our party went at 11pm as they could not stand anymore. If anyone is thinking of booking here for next new year take some sandwiches and ear plugs you will probally need them. If the hotel is reading this I am not a complainer but you really need to sort yourselves out you spoilt our new years eve

Thank Bella J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 1, 2013

Went to heritage park again for new years eve been the last 4 year age group 20-65 this was the last time it was a joke,Party of 8 of us arrived 7pm only 1 working the bar ages to get served no extra chairs been put in the bar area to sit on,We went though to the function room no problem laid out good found table no prob all seemed OK,Then waitresses arrived and started serving tables the choice of starters was only fish turine or vegetable turine i had the salmon which was a very small portion with a bit of lettuce on top wife had veg turine said it was OK both were very cold obviously just come out of the fridge ok but not that good i would like to point out this was a 50.00 quid a person event and you had to pre order meals,Next came the main course if that's what its called again only choice was duck or fish i stuck with the fish it was 1 little piece of cod about 3 inches long and just over a inch wide by the side of it was half a potato with what could only be described as a teaspoon of spinach on the top of it that was it nothing else i couldn't believe it lucky i had a sandwich about 5 o clock,others had the duck that was as bad 4 skinny slices of duck half inc wide as thin as paper half a potato but with roasted veg if you could call a slice of carrot cooked in the oven roast veg ,Absolutely disgusting so far the meal must have cost about 3 quid a head,next came desert well Ive had better at a Tesco garage the size of a jaffa cake that was it crap ,and if you wanted cheese and biscuits you had to say because you had one ore the other desert or the cheese and biscuit you couldn't have both cost for the lot 4 quid a head ime seriose it was tht bad i wouldnt have wasted this morning otherwise writinh this i know the electric been cut off but this is taking the mick,The band came on they were terrible i was glad when 12 clock came it was nearly time to go home and have some supper we were all hungry NEVER AGAIN

    • Value
    • Service
1  Thank daitoyou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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