Had Sunday Lunch here to celebrate my parents Golden wedding. I called beforehand to see whether I could drop off a cake that I had baked for the occasion, to which I was told ‘of course’. Unfortunately whilst transporting the cake, I dropped it, although minimal damage done. When it was time to bring the cake out, I was told ‘I hope you don’t mind but I asked chef to tidy it up a bit’. It was unrecognisable, covered in whipped cream that was badly piped. (this cake originally had a marshmallow frosting with little gold baubles to mark the occasion) I was fuming to say the least that they had made an assumption. Really did put a dampner on the end of the meal. When the bill came I asked if they would consider reducing the overall amount. To which I was told ‘most places would have charged you cakeage’ Never in my 40 years have I heard this term or indeed practice! Very poor response and didn’t even apologise.
And so to the meal & service itself – beef was beautifully cooked, however the veg supplied was obviously frozen and overcooked. Service was sloppy. The drinks took over 15mins to arrive (wasn’t that busy as far as I could see) When they did eventually arrive, they were handed to us by holding the very top of the glasses (a bug bear of mine and less than hygienic) very disappointing to say the least and we won’t be going back
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