Stayed here while on a work placement for two weeks with a classmate. Our first week was fine, nice rooms, the mattress on my bed was really bad, i had to put my towels underneath mattress protectors although this did not help my back!
Our second week we swapped rooms. We were told 2 different instructions by 2 different staff members, one including the "manager". As we were leaving for work early morning, we left our luggage in our room as one of the staff members said that he'd transfer it over when cleaning the room. The manager had said to bring it downstairs but when we went to do so in the morning, it wasn't locked so did not want our stuff to be in the open.
When we returned, one bag of our food had gone missing. We reported this several times, asking the staff to get the manager to get in contact as we now had barely any food for the week. It took 2 days for the manager to get in contact. It took until our last day to actually see him in person to talk. Before talking to him, our food turned up in the kitchen, fresh from being pulled out of THE BINS. All the food was ruined.
When we saw the manager, his attitude was terrible. As the food were in bags, we were made to feel it was our fault it got thrown out as it looked like rubbish, even though we had it with our other luggage, NOT by the bin. He was very sarcastic, very rude, did not offer any form of apology for throwing out £30 worth of food and basically said it was our fault it got thrown out even though it was in our LOCKED room. His attitude was disgusting and really upset us and ruined our last night at the hostel.
Tip to travellers, if you want your food to be safe, make sure you dont keep it in a plastic bag as they will throw it out if they think it "looks like rubbish" without even checking to see.
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- Also Known As:
- The Willy Wallace Stirling, Scotland