This hotel I guess is aimed very much at the traveller who is staying just for one night either prior to or just after a flight into Gatwick.
My room was fine - probably one of the refurbished rooms. The bed was comfy. The bathroom amenities very good. It's a shame that the refurb did not extend to updating the room security though. You get a door key which opens the room from the outside, but there is no way to lock it from the inside - not even a security chain.
For this hotel to gain a greater score, all the owners have to do is step up the service levels.
When I booked the room, I expected my card to have secured the booking only. No, the whole room rate was debited. Not good.
The receptionists need to understand that a request for a taxi might not be for Gatwick. They need to listen.
Breakfast was a bit...... well strange really. There was a choice of 2 fruit juices, and just three cereals, plus tea and coffee - all of which was by self service. I was then asked whether I'd like brown or white toasted bread, which arrived in a basket. There was no other choices. No fruit. No muesli, No porridge, No menu!! But then bizarrely, just as I was finishing my toast, the waiter brings me a full English cooked breakfast. This was lovely, and very hot. How odd though to assume that that is what I wanted? I wasn't asked..... I might have been a vegetarian. Quite strange really.
So, for one night. It's fine. But with a few changes, it could be a really good hotel.
- Official Description (provided by the hotel):
- The Gatwick Cambridge Hotel is a Grade II listed characteristic hotel located near Gatwick Airport, built in 1858 by Grand Prince George, with many Victorian features beautifully restored. We offer bed and breakfast facilities with on-site Gatwick Airport parking at an excellent value. The hotel offers 24-hour transfers to and from Gatwick Airport at a cost of £3.00 per person each way. The hotel hosts the highly acclaimed Kemal Restaurant, which serves the finest Continental and Mediterranean cuisine at its best. ... more less
- Reservation Options:
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- Also Known As:
- Gatwick Cambridge Horley
- Hotel Gatwick Cambridge