I have given this a one star, only because I had to give it something.
I arrived at 12:00 noon and they sat me in the reception and asked me to wait 10 minutes as my room was not quite ready yet.
1 and a half hours later they informed me it was ready. I went to my room only to find out it was comparable to a cardboard box. It did not even look as though anything had been done to it, how could it have taken an hour and a half to prepare???
The room was grotty and could do with a major revamp.
The following morning I went down for breakfast and there was no sign of anyone working there. Myself and another guest had to knock on the kitchen door and ask him what the procedure was for ordering a breakfast. He eventually served us, but it was slop on a plate to be polite.
I wouldn't stay here again if they paid me.
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- Also Known As:
- Gainsborough Hotel Horley