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“Disgusting - Park your car but don't stay the night!!!!” 1 of 5 bubbles
Review of BEST WESTERN Gatwick Skylane Hotel

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BEST WESTERN Gatwick Skylane Hotel
Ranked #27 of 30 Horley B&B and Inns
Cambridge, United Kingdom
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Disgusting - Park your car but don't stay the night!!!!”
1 of 5 bubbles Reviewed January 16, 2013

Stayed here July last year the night before we flew to Florida as it was a good price for 2 week parking. Hotel looked ok from the outside.. Upon arrival I was struggling up the stairs with my suitcase and a gentlemen passed me by and said Hello he didnt offer to help which is fine but on reaching reception it was the Hotel Manager!!! We booked well in advance but they didnt have the rooms we had booked so we all had to be split up...didnt mind too much as only for the one night but no apology was offered it was just busy. Starving 9 of us went down to the "restaurant"..for dinner. .the smell of the toilets was dreadful in the restaurant but as we had a couple of hungry teenagers and a young lady we decided to stay as was getting late. Ordered our meals waited a good hour for them to come and our young lad waited an hour and a half for a plate of chips..there was 60th birthday party going on and we were told that no extra staff had been put on for this so we were literally waitng fo the waiter to come out of the party and serve our food or serve at the bar...members of the party were also coming to the restaurant bar to get drinks as their side too was understaffed..not too pleased we headed for our rooms. One of our party had no lightbulbs in hers... our TV did not work and the beds were so low down on the floor it was laughable. To say the standard of the rooms was basic would be an understatement. Fell asleep to be awoken at 5am by the fire alarm. We all vacated our rooms and made our way downstairs and waited in the car park. At no point were we met by any management or indeed any hotel staff at all to tell us what the proceedure was. Everyone was just milling around for about half and hour then a young lad appeared and told us it was a false alarm and all go back to bed. This hotel offers a good rate for holiday parking and I believe this is the only reason it is still in business...it was shocking and does not deserve to be a hotel at best a low grade B&B.

Room Tip: The only tip I would offer is do not stay here
See more room tips
  • Stayed July 2012, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank nuglun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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965 reviews from our community

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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (167)
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English first
Cambridgeshire, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 bubbles Reviewed January 10, 2013

We stayed overnight at this place. I would not recommend any one to stay here. Our room was filthy and smelt of urine. We asked for another room and that was the same stunk.
The breakfast was non existant we was told that they had run out of every thing. For my continental breakfast I had a 1 tiny limp crouisant and 1 slice of toast as that was all they had apart from a bowl of tinned peaches in syrup. They robbed me of £5.95 for this which we had to pay up front. We complained and was told that that is all they had. by the way for dinner the previous night all they had was curry. This is the worst hotel EVER we have stayed in. further more I will never ever stay in a Days Inn again.

  • Stayed December 2012, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank dor m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
32 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed January 4, 2013

For what we paid and its location, it was very good. Room fine, staff helpful. Alarm call happened and very efficient transfer to and from airport. We had the Indian food - delicious! Decor a bit old fashioned but so what! Be warned - nothing else around apart from other hotels and a petrol station. Suited our purposes wonderfully!

  • Stayed December 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank sclate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Upminster
Level Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 bubbles Reviewed January 1, 2013

We booked this hotel for an overnight stay prior to going to Gatwick Airport. The night we stayed there was one of the coldest nights of the year. When we checked in we were given an extra key for the electricty.
When we got into our room on the ground floor it was exceptional cold, the heating only came on when the key was placed in the slot for the electricity. We then found that the bathroom light was not working. The staff were unable to rectify the problem and we changed rooms to a room on the 1st floor.
The room on the 1st floor was basic but was clean, it would have been usefull to have had a fridge in the room. However the room was cold and took some time to heat up, there is no heating in the bathroom, althought there is a towel rail it is not connected to anything.
The hotel is convenient for Gatwick Airport, about a 15 min drive. We did not park at the hotel but parked at Airparks.
To be fair we only paid £73.00 for the overnight stay and 12 days car parking so it was value for money. If you stayed in the spring or summer you would not be affected by the poor heating system

  • Stayed December 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank pensioner022
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Petersfield, United Kingdom
Level Contributor
129 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
1 of 5 bubbles Reviewed December 29, 2012

The simplest way to put it is that a Premier Inn is much, much better. The staff were surly, the room cold with a very soft bed and the food was mediocre, so we will certainly never use this one again!

Room Tip: Book at Premier Inn
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank ChrisNicholson1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
edinburgh
Level Contributor
83 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed December 25, 2012

pretty ordinary airport hotel but the staff make such a difference. the room was spacious but a bit tired, but the free wifi is a real bonus. the food was good and reasonably priced as were the drinks. transfer to the airport was seamless as was the pick up early christmas morning. i will certainly use this hotel again, it may not have all the bells and whistles but it does the basics very good and at a very good price. this is a one night before you fly hotel not somewhere for a long weekend.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bdcedinburgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southampton, United Kingdom
Level Contributor
63 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed December 20, 2012

Here we have what one might call an ordinary airport hortel providing an early get away for a gatwick flight and the parking of your car for a week or two. And the resturent provides steaks and hamburgers etc.
This hotel has a Southern Indian chef who makes the most fabulous supper. I had Tandoori sea bass and it was exquisit. This is a must so highly reccomended just for the dinner (supper).
And the staff were helpful, politre and very pleasant to be with too.
Off to Cyprus now.
Cheers

  • Stayed December 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank BrigandChief
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Gatwick Skylane Hotel

Property: BEST WESTERN Gatwick Skylane Hotel
Address: 34 Bonehurst Road, Horley RH6 8QG, England
Location: United Kingdom > England > Surrey > Horley
Amenities:
Bar / Lounge Free Parking
Hotel Style:
Ranked #27 of 30 B&Bs / Inns in Horley
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Gatwick Skylane Hotel 3*
Number of rooms: 74
Official Description (provided by the hotel):
The BEST WESTERN Gatwick Skylane Hotel, the shortest of short-hauls away from London Gatwick Airport, is ideal for overnight stays en route to foreign destinations and just the ticket for short breaks close to London too. The hotel is as affordable as it is affable, combining great value with friendly service and warm Best Western personality. And as you would expect from a conveniently located London Gatwick Airport hotel, we offer parking and transfers to make your journeys a joy. Situated in the south east of England, the BEST WESTERN Gatwick Skylane Hotel also puts you within touching distance of Central London, with a 45 minute train ride making departures to London Gatwick Airport equally hassle free. From our bar to our breakout areas and our restaurant to our rooms, the hotel has everything you might need for functions, conferences, meetings, weddings, private parties and great nights sleeps! ... more   less 
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