Stayed here July last year the night before we flew to Florida as it was a good price for 2 week parking. Hotel looked ok from the outside.. Upon arrival I was struggling up the stairs with my suitcase and a gentlemen passed me by and said Hello he didnt offer to help which is fine but on reaching reception it was the Hotel Manager!!! We booked well in advance but they didnt have the rooms we had booked so we all had to be split up...didnt mind too much as only for the one night but no apology was offered it was just busy. Starving 9 of us went down to the "restaurant"..for dinner. .the smell of the toilets was dreadful in the restaurant but as we had a couple of hungry teenagers and a young lady we decided to stay as was getting late. Ordered our meals waited a good hour for them to come and our young lad waited an hour and a half for a plate of chips..there was 60th birthday party going on and we were told that no extra staff had been put on for this so we were literally waitng fo the waiter to come out of the party and serve our food or serve at the bar...members of the party were also coming to the restaurant bar to get drinks as their side too was understaffed..not too pleased we headed for our rooms. One of our party had no lightbulbs in hers... our TV did not work and the beds were so low down on the floor it was laughable. To say the standard of the rooms was basic would be an understatement. Fell asleep to be awoken at 5am by the fire alarm. We all vacated our rooms and made our way downstairs and waited in the car park. At no point were we met by any management or indeed any hotel staff at all to tell us what the proceedure was. Everyone was just milling around for about half and hour then a young lad appeared and told us it was a false alarm and all go back to bed. This hotel offers a good rate for holiday parking and I believe this is the only reason it is still in business...it was shocking and does not deserve to be a hotel at best a low grade B&B.
- Official Description (provided by the hotel):
- The BEST WESTERN Gatwick Skylane Hotel, the shortest of short-hauls away from London Gatwick Airport, is ideal for overnight stays en route to foreign destinations and just the ticket for short breaks close to London too. The hotel is as affordable as it is affable, combining great value with friendly service and warm Best Western personality. And as you would expect from a conveniently located London Gatwick Airport hotel, we offer parking and transfers to make your journeys a joy. Situated in the south east of England, the BEST WESTERN Gatwick Skylane Hotel also puts you within touching distance of Central London, with a 45 minute train ride making departures to London Gatwick Airport equally hassle free. From our bar to our breakout areas and our restaurant to our rooms, the hotel has everything you might need for functions, conferences, meetings, weddings, private parties and great nights sleeps! ... more less
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