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“Good in parts”

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Airport Inn Gatwick
Ranked #6 of 11 Hotels in Horley
Bristol
Level Contributor
157 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“Good in parts”
Reviewed May 2, 2013

Stayed here on Tuesday after a last minute problem at another hotel nearby.The reception staff were very helpfull on arrival. The room was a good size and very clean with lots of towels and toiletries so good first impressions. The bar is a nice area to relax in and the restaurant provides very good food although i thought it was overpriced slightly. The restaurant staff were very good being efficent and friendly. The bed was very good but some things now let the hotel down. My room overlooked a flat roof and the main roundabout. The roof had six air con units mounted on it which were quite noisy through the nite as was the traffic. The room was very warm and the air con strugglrd to cool it down. The next problem is the early morning call. You can not programme the phone to wake you so staff knock on doors to wake guests which wakes you as well. Breakfast is served from 6am and is very good. It is help yourself style and the english full breakfast was excellent. So a good hotel to stay n for the airport but sleep can be a problem.

Room Tip: Have a room at the front of the hotel not over looking the roudabout
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nick G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QMHManager, Resident Manager at Airport Inn Gatwick, responded to this review, May 14, 2013
Dear guest,

Thank you for reviewing your time with us.

I am very pleased to read that you enjoyed your stay with us and found our hotel to be comfortable with efficient team members. I am sorry to read that your quality of sleep was compromised by the wake-up calls to our other guests and I hope that this has not deterred your from staying again.

Kind regards,

Vicky Punchaye
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,180 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (146)
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English first
Okehampton
Level Contributor
65 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed April 30, 2013

Don't let the plain dull exterior fool you! For a traveller wanting a tasty meal and a comfortable bed for the night this is an excellent choice. Warm efficient welcome on arriving, comfy clean room with everything we needed, hotel parking, close to airport, shuttle bus, free newspapers, tasty breakfast most helpful and courteous staff - what more could one ask for!? Like Arnie said, 'We'll be back!'

Room Tip: Need to overnight close to the airport - you can't do better than stay here!
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dusty b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QMHManager, Resident Manager at Airport Inn Gatwick, responded to this review, May 14, 2013
Dear guest,

Thank you for taking the time to review your time with us.

I am very pleased to read that you enjoyed your time with us and found our hotel to offer everything you needed during your travels. I hope to welcome you back to the hotel in the near future.

Kind regards,

Vicky Punchaye
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort William, United Kingdom
Level Contributor
169 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed April 29, 2013 via mobile

We stayed, family of five, room 238, split into two rooms, for six nights from the 5th April 2013, while we were sightseeing in London.
We had a fantastic stay, well priced, superb room, which could hold 7 people, tremendous cooked breakfast as good if not better than you would get anywhere and the staff keeping the buffet neat and tidy with everything fresh and piping hot and a very high quality of cleanliness throughout.
The Bar was well stocked reasonably priced for the area, with a really nice Barmaid from Spain( her name I can't remember) who was very good at her job and still had time to chat and catch up on the news and stories of the day. The Bar menu was of a very high standard and with quick service, large helpings, and a nice area to enjoy your meal, what more could you want.
This is the second time we have stayed in this Hotel and would have no hesitation on returning for future visits.
The team at this Hotel keep a very high standard in all departments. Well done team, see you all on our next visit.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank theoraclesboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QMHManager, Resident Manager at Airport Inn Gatwick, responded to this review, May 7, 2013
Dear guest,

Thank you for taking the time to leave us feedback on your recent stay.

I am extremely pleased to read that you enjoyed your stay with us and found everything to your liking. I will be sure to pass your kind words onto our team members so they understand that their hard work is appreciated and I look forward to welcoming you back to the hotel very soon.

Kind regards,

Vicky Punchaye
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vernon, Canada
Level Contributor
5 reviews
4 hotel reviews
Reviewed April 26, 2013

We stayed at this Best Western for an overnight stopover between flights. We found it to be very good for a budget hotel - the price was excellent for the London area.
Rooms were maybe a little small be North American standards, but very much typical for the UK. The facility and the rooms were very clean and pleasantly decorated. The elevator was a little small and slow, but the staff were willing to assist if required. This did not cause us any problems.
The lounge and dinning room are very pleasant and the buffet full English breakfast (included in the rate) was excellent - one of the best we have ever had.
We had relatives from the UK also stay the night at this same hotel, and they were also pleased with the room, service, breakfast etc.
The location is excellent and one can take the shuttle (for 3 pounds per person) to and from the airport terminals. Taxis are also available and only 6 pounds (equal or better value than the shuttle for 2 or more).
Hotel is close (short walk) to Horley, where there are good restaurants and pubs - we found the "Olde Six Bells" by the church was excellent.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BonanzaV35B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QMHManager, Resident Manager at Airport Inn Gatwick, responded to this review, May 7, 2013
Dear guest,

Thank you for taking the time to review your time with us.

I’m very pleased to read that you found our hotel to be of fantastic value with great meals on offer. I am also glad that our transfer service was excellent and I look forward to welcoming you to the hotel soon.

Kind regards,

Vicky Punchaye
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newbury, United Kingdom
Level Contributor
219 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed April 24, 2013

Having a very early morning flight we booked a night here combined with 'meet and greet' parking. Excellent value and very straightforward - leave car keys at reception and the meet and greet people collect your car, then pick you up at airport arrivals on your return. Hotel staff friendly and helpful and - somewhat to our surprise - we really enjoyed dinner in the hotel dining room: the fish and chips were freshly cooked, though we could have done with smaller portions of fish! Comfortable room and bed and little or no outside noise.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 295horace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QMHManager, Resident Manager at Airport Inn Gatwick, responded to this review, April 30, 2013
Dear guest,

Thank you for taking the time to write a review.

I’m very pleased to read that you enjoyed your stay with us and found everything to your liking, especially our team members and meals. I hope to welcome you back to the hotel in the near future.

Kind regards,

Vicky Punchaye
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed April 22, 2013

I both had great service (they made me an espresso at 5am as I waited for the bus to take me to the airport) and less great service (just needed a U.S. adapter and it was late and they requested I come down and get it. Food was great via room service and overall it was satisfactory. Given that the room was 75 USD (rather than the 45 you would pay at Travelodge), I could have used a bit more of a quick step at times.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Carmen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QMHManager, Resident Manager at Airport Inn Gatwick, responded to this review, April 30, 2013
Dear guest,

Thank you for taking the time to review your stay with us.

I’m pleased to read that you did enjoy your time with us and your comment regarding the service has been noted and will be discuss with the team. I hope to welcome you back to the hotel soon.
Kind regards,

Vicky Punchaye
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Battle, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 22, 2013

My wife and myself stayed at this hotel and found everything to our liking lovely comfortable bed very friendly and helpful staff and a fantastic english breakfast.
We would recommend this hotel and would definitely stay again.
Michael and Janice Hayes
Battle
East Sussex

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QMHManager, Resident Manager at Airport Inn Gatwick, responded to this review, April 30, 2013
Dear Mr. and Mrs. Hayes,

Thank you for taking the time to review your stay with us.

I am overjoyed to read that you enjoyed your time with us and found everything to your liking. I look forward to welcome you back to the hotel very soon.

Kind regards,

Vicky Punchaye
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Airport Inn Gatwick

Property: Airport Inn Gatwick
Address: Longbridge Roundabout | Gatwick, Horley RH6 0AB, England (Formerly Gatwick Moat House)
Location: United Kingdom > England > Surrey > Horley
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 11 Hotels in Horley
Price Range (Based on Average Rates): $
Hotel Class:3 star — Airport Inn Gatwick 3*
Number of rooms: 125
Official Description (provided by the hotel):
Located less than a mile from Gatwick Airport and train station, the hotel has had a complete refurbishment and transformation in 2006 and in 2013 the public area was refurbished. Offering 125 non-smoking, air-conditioned bedrooms, all with wireless internet access. The hotel also benefits from having a new range of family bedrooms sleeping between two and seven guests. A shuttle service to the airport is available 24-hours. ... more   less 
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Also Known As:
Best Western Gatwick Moat House Hotel Horley
Best Western Horley
Horley Best Western

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