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“There are a LOT better Gatwick hotels” 2 of 5 bubbles
Review of Airport Inn Gatwick

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Airport Inn Gatwick
Ranked #6 of 11 Hotels in Horley
Palma
Level Contributor
63 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“There are a LOT better Gatwick hotels”
2 of 5 bubbles Reviewed December 22, 2012

Reception was speedy but uninformtive unless you asked, but helpful when you did so.
The room 508 was quite small, with a broken electric socket as soon as you walked in, a loose shaver socket (both dangerous ! )and a dodgy bath panel, and the shelf where the kettle was, was unwiped down from the previous resident. Not pleasing to the eye. There was a BIG Christmas party overtaking the bar on arrival, which was to be expected at this time of year, but despite that the food service was quick. Unfortunately, the main course came in massive portions but was not good at all, tho' the starters which were very good; soggy onion rings, rock hard peas, oversalted gammon, a tiny helping of chili with a massive bowl of nachos, we had to help ourselves to sauces and condiments. The breakfast compared very poorly to nearly every hotel we've ever stayed at. Service was always friendly, but general impression is there are much better and less expensive....

  • Stayed December 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Palmaexpat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QMHManager, Resident Manager at Airport Inn Gatwick, responded to this review, January 14, 2013
Dear guest,

I’m sorry to read that you seem to have found your stay disappointing. I am pleased that you found our service and team members to be friendly and professional at all times. I am sorry for the condition you found both your room and your meal and I assure you all your comments have been taken on board for further consideration.

Kind regards,

Vicky Punchaye
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,133 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (140)
Date | Rating
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  • English first
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English first
Geneva, Switzerland
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed December 20, 2012

I spent few hours at the hotel while waiting for my early morning flight. The reason why I chose this hotel was because of the price, the location near the airport, and you get free wifi.
The room itself is ok, in my case 2 small beds, where you could feel the springs in your back :)
The room itself looks old, and probably needs some modernization, but as I stated, is a hotel where most likely you are going to spend a few hours.
The room was clean, and calm, which is good.
The hotel is close to the airport, and you have a bus shuttle that leaves from Gatwick North/South terminals every 15 minutes.
What I didn't like is that you ended up spending £6 in the return trip to/from the hotel. I think that kind of service should be provided for free, or at a cheaper rate.

  • Stayed December 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank RobertoGVA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QMHManager, Resident Manager at Airport Inn Gatwick, responded to this review, January 14, 2013
Dear guest,

I’m pleased to read that you enjoyed your stay with us and found our hotel to be clean and comfortable and I hope you got a good night’s sleep. I look forward to welcoming you back to the hotel then next time you’re in Gatwick.

Kind regards,

Vicky Punchaye
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheshire, UK
Level Contributor
41 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed December 20, 2012

stayed overnight very convient for the airport has a shuttel bus to both terminals but local taxi costs £6. Room was ok wiht comfortable bed and claen bathroom swans made out of towels on arrival space can be limited inside if you have more then 2 large suticases but with lugage restriction with mist of the airlines this is highly unlikely.
Plenty of space in the multi storey car park. they do charge extra £7 / night but in our case it was included in the room price which we had a good deal on booking just 1w before travelling.
staff were friendly and 24h petrol station with shop so you can get suppleis from there if needed.
just make sure you done miss the entrance as it is a bit hidden just after the petrol station trun left

  • Stayed December 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank brimeeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QMHManager, Resident Manager at Airport Inn Gatwick, responded to this review, January 14, 2013
Dear guest,

Thank you for taking the time to write a review of your time with us.

I’m very pleased to read that you found our hotel to be comfortable with friendly team members. I hope to welcome you back to the hotel in the near future.

Kind regards,

VickyPunchaye
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spennymoor, United Kingdom
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed December 16, 2012 via mobile

We stayed here after an eleven hour flight and was grateful that there was no wait for the bus to the hotel from the airport, the room we had was small but comfortable and clean, would definitely use this hotel again if traveling from Gatwick, although we thought £12 for a breakfast was excessive the hotel itself was fine.

Stayed December 2012, traveled as a couple
Helpful?
Thank krml1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QMHManager, Resident Manager at Airport Inn Gatwick, responded to this review, January 14, 2013
Dear guest,

I’m very pleased to read that you found our hotel to be the perfect pick-me-up you needed after such a long flights. I hope to welcome you back when you next travel from Gatwick,

Kind regards,

Vicky Punchaye
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spain
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed December 16, 2012

Stayed here for a night having returned from a long haul from Dubai. The staff were incredibly friendly and helpful. Free wifi is available throughout the hotel and in the rooms. We had 4 devices and reception gave us a username/password for each. The room was clean and the bed was very comfy. All your free digital channels were available on the TV. The 'help yourself' full English breakfast (£12 each) was well worth it and set us up for the day ahead of our next flight to Spain. The ladies at breakfast were very helpful and friendly although the young lad looked like he'd been out on the lash all night and was about as helpful as an ashtray on a motorbike. Late check-out is available, we opted for 2pm which was perfect for us. The shuttle bus pulls up at the door and takes you to either Gatwick terminal for £3. Will definitely stay here next time. Having tried a handful of hotels scattered around Gatwick this is the best to date. Nothing was a problem here.

Room Tip: Ask for a username/password for each internet enabled device that you want to use.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DKB74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QMHManager, Resident Manager at Airport Inn Gatwick, responded to this review, January 14, 2013
Dear guest,

Thank you for reviewing your time with us.

I’m very pleased to read such a great review of our hotel. I’m glad everything was perfect for you and that you found our team members to be extremely friendly and helpful. I hope to welcome you back to the hotel in the near future.

Kind regards,

Vicky Punchaye
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 bubbles Reviewed December 13, 2012 via mobile

This is the first time I stayed in a best western!

It's clean, reliable and a brilliant stay before a holiday.

The rooms are standard and it's so close to the airport.

I recommend. Don't stay in the gatwick travel lodge it isn't clean!!!

  • Stayed February 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ElishaSkinner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QMHManager, Resident Manager at Airport Inn Gatwick, responded to this review, January 14, 2013
Dear guest,

Thank you for leaving feedback on your stay.

I’m very pleased to read that you enjoyed your first stay to a BEST WESTERN hotel and I hope it won’t be your last. I’m glad you found our hotel to be clean, reliable and in a good location. I hope to welcome you back to the hotel in the near future.

Kind regards,

Vicky Punchaye
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Llanelli, United Kingdom
Level Contributor
91 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 bubbles Reviewed December 12, 2012

Being a lone female traveller, I used this hotel recently as a stopover on my way to Cuba - I found the staff to be friendly & helpful. The hotel was lovely and quiet and the room was clean, warm, comfortable, with everything you could need, also a rarity, there was an abundance of power points!

I ate in the lounge and enjoyed the beef in ale pie with a bottle of wine.

I would certainly use this hotel again and would recommend it.

Room Tip: Very convient for Gatwick Airport - a regular hopper bus service operates at a cost of £3.00 per per...
See more room tips
  • Stayed November 2012, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank waunwyllt39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QMHManager, Resident Manager at Airport Inn Gatwick, responded to this review, January 14, 2013
Dear guest,

Thank you for taking the time to write a review of your stay.

I’m very pleased to read that you enjoyed your stay with us and found our hotel and rooms to be clean and comfortable. I’m glad you enjoyed your meal with us and I hope to welcome you back to the hotel in the near future.

Kind regards,

Vicky Punchaye
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Airport Inn Gatwick

Property: Airport Inn Gatwick
Address: Longbridge Roundabout | Gatwick, Horley RH6 0AB, England (Formerly Gatwick Moat House)
Location: United Kingdom > England > Surrey > Horley
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 11 Hotels in Horley
Price Range (Based on Average Rates): $
Hotel Class:3 star — Airport Inn Gatwick 3*
Number of rooms: 125
Official Description (provided by the hotel):
Located less than a mile from Gatwick Airport and train station, the hotel has had a complete refurbishment and transformation in 2006 and in 2013 the public area was refurbished. Offering 125 non-smoking, air-conditioned bedrooms, all with wireless internet access. The hotel also benefits from having a new range of family bedrooms sleeping between two and seven guests. A shuttle service to the airport is available 24-hours. ... more   less 
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Also Known As:
Best Western Gatwick Moat House Hotel Horley
Best Western Horley
Horley Best Western

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