Reception was speedy but uninformtive unless you asked, but helpful when you did so.
The room 508 was quite small, with a broken electric socket as soon as you walked in, a loose shaver socket (both dangerous ! )and a dodgy bath panel, and the shelf where the kettle was, was unwiped down from the previous resident. Not pleasing to the eye. There was a BIG Christmas party overtaking the bar on arrival, which was to be expected at this time of year, but despite that the food service was quick. Unfortunately, the main course came in massive portions but was not good at all, tho' the starters which were very good; soggy onion rings, rock hard peas, oversalted gammon, a tiny helping of chili with a massive bowl of nachos, we had to help ourselves to sauces and condiments. The breakfast compared very poorly to nearly every hotel we've ever stayed at. Service was always friendly, but general impression is there are much better and less expensive....
- Official Description (provided by the hotel):
- Located less than a mile from Gatwick Airport and train station, the hotel has had a complete refurbishment and transformation in 2006 and in 2013 the public area was refurbished. Offering 125 non-smoking, air-conditioned bedrooms, all with wireless internet access. The hotel also benefits from having a new range of family bedrooms sleeping between two and seven guests. A shuttle service to the airport is available 24-hours. ... more less
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- Also Known As:
- Best Western Gatwick Moat House Hotel Horley
- Best Western Horley
- Horley Best Western