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“Good for travelling from Heathrow.”

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Hyatt Place London Heathrow Airport
Ranked #2 of 12 Hotels in West Drayton
Certificate of Excellence
Reviewed July 18, 2014

Clean, modern and quiet. Staff were good, happy to help if necessary. The price was reasonable and room was of a reasonable size. Did not eat here, but had a drink in the bar which was clean. Good location for Heathrow. Would use this hotel again.

  • Stayed: June 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Julia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen C, General Manager at Hyatt Place London Heathrow Airport, responded to this reviewResponded July 21, 2014

Dear Julia B,

Thank you for taking the time to review Arora Hotel Heathrow.

I’m pleased you enjoyed your stay and found the hotels location convenient and your room to be of a good size, offering good value for money. It was also great to hear that the team were helpful and that you enjoyed your drink in Smith’s Bar.

Thanks again for your review and we look forward to welcoming you back to Arora Hotel Heathrow.

Kind regards,

Stephen Clayton
General Manager

Arora Hotel Heathrow

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,882 - 1,888 of 3,002 reviews

Reviewed July 18, 2014

This was the last hotel of a 5 week holiday in europe and uk and we saved the best for last.
Free buses from Terminal 1and return,bus stop outside the hotel door.
Greeted by very friendly and helpful staff, big lift to a good sized clean bedroom. Bed was comfortable and area was quiet.
Bonus was a well equipped shop in the foyer for snacks etc.
Maybe a long tube ride from London but the conveniencebof the transport made up for this.
Definite stay if we return to this lovely part of the world.

  • Stayed: July 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Bruce M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen C, General Manager at Hyatt Place London Heathrow Airport, responded to this reviewResponded July 21, 2014

Dear Bruce M,

Thank you for taking the time to review Arora Hotel Heathrow.

I’m delighted you enjoyed your stay and found your room to be comfortable, clean, spacious and quiet – thanks to our excellent triple glazing. It was also great to hear that the team were friendly and helpful.

May I suggest that if you are looking for a quicker option into central London the next time you stay then you can take the Heathrow Express from Terminal 1/2/3 to Paddington which takes on 15 minutes.

Thanks again for your review and we look forward to seeing you again soon!

Kind regards,

Stephen Clayton
General Manager

Arora Hotel Heathrow

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 17, 2014

Clean, modern hotel which is very handy for the airport and car rental services. Room was a decent size and quiet. Service from the staff was good. Price was reasonable. I'd stay there again on my next trip.

  • Stayed: July 2014, traveled solo
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank ForestHillsAnon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen C, General Manager at Hyatt Place London Heathrow Airport, responded to this reviewResponded July 21, 2014

Dear ForestHillsAnon,

Thank you for taking the time to review Arora Hotel Heathrow.

I’m pleased you enjoyed your stay and found the hotels location convenient for the airport and car rental area and your room to be of a good size and reasonably priced. It was also great to hear that the team were good and that you found the hotel to be clean and modern.

Thanks again for your review and we look forward to welcoming you back to Arora Hotel Heathrow.

Kind regards,

Stephen Clayton
General Manager

Arora Hotel Heathrow

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 16, 2014

Room is way too small, had to keep stepping over suitcases when moving around the room. Food inside restaurant of hotel are not to a high standard, in fact pretty terrible. The hotel location in regards to LHR is good. The staff are good but that would not be enough for me to stay in that hotel ever again.

Room Tip: Rooms are very small, have your meals somewhere else.
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  • Stayed: July 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Stephen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen C, General Manager at Hyatt Place London Heathrow Airport, responded to this reviewResponded July 17, 2014

Dear Stephen W1,

Thank you for taking the time to review Arora Hotel Heathrow.

I’m sorry you did not enjoy your stay with us and that you found your room to be small. Our standard rooms are 24.6M² which by UK standards are more than adequate. There are also two large draws, a good size wardrobe and luggage rack available so it should not be necessary to be stepping over suitcases. It was however good to hear you found the team to be good and the location convenient for the airport.

We take great pride in the food and service we offer at Smith’s Grill so naturally I was disappointed to hear your feedback. If you have anything more constructive to add which my team and I can benefit from then please feel free to contact me at stephenclayton@arorahotels.com with the details of your chosen dishes and what you felt was below standard.

Should you be staying in Heathrow again in the future may I recommend our sister hotel the 5* Sofitel London Heathrow which I feel maybe more in line with your expectations.

Thanks again for your review.

Kind regards,

Stephen Clayton
General Manager

Arora Hotel Heathrow

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Reviewed July 15, 2014

We stayed at this hotel on 16 February 2014 on a room only basis prior to an early flight the following day. The hotel is superbly located for this purpose with well appointed rooms with excellent sound insulation. In addition, the hotel has very good facilities, including good access to the Hotel Hoppa bus link to the terminal.

  • Stayed: February 2014, traveled with family
    • Location
    • Rooms
    • Service
Thank Rob E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen C, General Manager at Hyatt Place London Heathrow Airport, responded to this reviewResponded July 17, 2014

Dear Rob E,

Thank you for taking the time to review Arora Hotel Heathrow.

I’m pleased you enjoyed your stay with us and found the hotel location and access to the airport via the Hotel Hoppa convenient for your stay. It was also great you hear you found the rooms quiet and well appointed.

Thanks again for your review and we look forward to seeing you again soon!

Kind regards,

Stephen Clayton
General Manager

Arora Hotel Heathrow

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 14, 2014

This was our first time at the Arora and if we fly from Heathrow again, it certainly won't be our last. We stayed one night before a very early flight and everything went very smoothly. Smith's Restaurant served very nice food and the staff were very courteous. I have given a high mark although the air conditioning in our room was a little noisy and kept switching on and off. The Hoppa to terminal 2 was no time and again we had help with the bags on and off the bus. Thanks again for a pleasant stay

  • Stayed: July 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Silkman2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen C, General Manager at Hyatt Place London Heathrow Airport, responded to this reviewResponded July 16, 2014

Dear Silkman2013,

Thank you for taking the time to review Arora Hotel Heathrow.

I’m delighted you enjoyed your stay and found the food to be of good quality in Smith’s Grill and the team to be courteous. It was also great to hear you found the Hotel Hoppa service to be convenient and quick for the airport and that you were helped with your bags by the team.

Please accept my apologies for the noise and intermittent fault from the air conditioning unit. I’m confident Housekeeping and Maintenance would have dealt with this however if you would be so kind as to email me your stay details and room number I will ensure it is checked as a matter of urgency.

Thanks again for your review and we look forward to seeing you again soon!

Kind regards,

Stephen Clayton
General Manager

Arora Hotel Heathrow

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 14, 2014

Directions to the hotel were clear, overnight parking below with lots of spaces. The room was very comfortable with tea, coffee and ironing board. The windows have the best sound proofing I've ever seen and we heard no traffic or aircraft noise even though we could see busy arrivals terminal across the road. We ate in the restaurant that evening, food was hot, tasty and not overpriced. Would definitely stay at the Arora again.

  • Stayed: June 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Review collected in partnership with this hotel
1  Thank Christine C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen C, General Manager at Hyatt Place London Heathrow Airport, responded to this reviewResponded July 16, 2014

Dear Christine C,

Thank you for taking the time to review Arora Hotel Heathrow.

I’m delighted you enjoyed your stay and found the directions to the hotel clear and the car park easy to use. It was also great to hear you found your room to be comfortable, quiet and well equipped.

Thank you for you for your feedback about Smith’s Grill, I’m sure the team will be pleased that you enjoyed the quality of the food and found it to be good value for money.

Thanks again for your review and we look forward to seeing you again soon!

Kind regards,

Stephen Clayton
General Manager

Arora Hotel Heathrow

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Place London Heathrow Airport

Address: The Grove Bath Road | The Grove, West Drayton UB7 0DG, England (Formerly Heathrow Hotel Bath Road)
Location: United Kingdom > England > Greater London > West Drayton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in West Drayton
#2 Family Hotel in West Drayton
#2 Business Hotel in West Drayton
#2 Romantic Hotel in West Drayton
Price Range: $84 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hyatt Place London Heathrow Airport 4*
Number of rooms: 349
Official Description (provided by the hotel):
At Hyatt Place Heathrow Airport, you’ll enjoy the comfort you deserve and the convenience you crave. Plus, you’ll be in the heart of Heathrow Airport, just moments from Terminals 2, 3 and 5. Whether you are travelling for a business meeting or on a family vacation, our hotel is the ideal place to relax, meet and explore. What You’ll Love • The spacious rooms: 349 roomy rooms with our Cozy Corner chaise lounge • Waking up to breakfast: Start the day right with a fresh and heart breakfast from the Gallery Kitchen Breakfast options, served in our Gallery Cafe • Perk it up: Other perks include free Wi-Fi and a 24-hour StayFit Gym • Flexible meeting spaces: 2,422 sq ft of meeting space, perfect for a range of events and celebrations • Great transport options: Linking you to the airport, central London and beyond Hyatt Place London Heathrow is the perfect starting point for work or play when travelling through London Heathrow airport. Relax after a busy day in our spacious guestrooms, rest up, then wake up and experience our Gallery Kitchen Breakfast. Don’t be bound to a schedule; work out or get work done your way at our 24/7 StayFit Gym and e-room business centre. Our central location makes it easy to get around the city with shopping, sightseeing and the business hubs of several Global Companies all in the vicinity. Hotel Features • 349 spacious guestrooms with separate sleeping and living areas as well as our Cozy Corner sofa-sleeper • Signature Hyatt Grand Bed™, upscale bath toiletries, and hi-tech amenities • Free Wi-Fi and remote printing everywhere • Gallery Kitchen Breakfast • Gallery Café serves an a la carte menu for lunch and dinner • 24/7 Gallery Market offers perfectly packed grab n’ go items, from snacks and sandwiches to pastries • Coffee to Cocktails Bar offers a variety of specialty beverages • 24/7 StayFit Gym with Life Fitness machines, free weights, and exercise balls • Free public computers in the Gallery • 2,422 sq ft of flexible meeting and event space PARKING: Our hotel offers on-site parking at £12 per 24 hours. ... more   less 
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Also Known As:
Arora International Heathrow Harmondsworth
Arora International Heathrow Hotel Harmondsworth
Hyatt Place London Heathrow Airport West Drayton, Greater London

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