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“Nice, but nothing special, dated and overpriced!”
Review of Water Palace - CLOSED

Water Palace
Cuisines: Chinese
Dining options: Late Night, Delivery, Reservations
Restaurant details
Dining options: Late Night, Delivery, Reservations
London
Level 4 Contributor
30 reviews
20 restaurant reviews
common_n_restaurant_reviews_1bd8 62 helpful votes
“Nice, but nothing special, dated and overpriced!”
Reviewed July 26, 2013

Food is good, nicely presented but nothing outstanding or beyond the expectation of such a restaurant, especially considering the hefty prices, location and rather dated 1970s surroundings.

Been a few times, mainly had the set banquet meals to try a bit of everything and keep the price down, but despite not being huge eaters, we still had to add extras as the portions are quite small. Can't think of any stand out dishes as such, but remeber the spicy beef noodles being extremely greasy and bland and we didnt eat them. Once pushed the baot out and tried some smoked shredded ostrich on the reccomendation of a waiter, but wasn't over awed especially at 7 quid for a mouthful. The small platter of starters that came with the banquet was much nicer.

The place is situated in a rather unattractive run down road, and looks nothing from the outside. Inside it is rather dated and stuck in the 70s, althugh in sme ways this gives it a certain retro charm. It's quite crazy to have a running water feature at the back with carp swimming in it, although if sat near it is is quite noisy and frankly I don't think it's nice to keep such large fish in a small environment. Enjoyment of the surroundings depends pretty much where you are sat, as it does get busy and as a result, noisy. Was nice being sat in a quiet corner one time, but nt so enjoyable in the middle of the restaurant on a Satuday night.

Service is fine, until you ask questions about dishes, or have a problem, because a few of the staff don't fully understand English. The ladies were all really sweet and helpful, but one older guy in glasses, who may have been in charge, wasn't much use. We asked very specific questions about a certain dish, which he didn't fully answer. After much ado we just said we'd try a small portion with our other starter and share it, and after a long delay of not knowign what was happening we got served the full portion plus the starter at the full price. We raised this but they didn't take it ff the bill. So be prepared for communication problems!

As for drinks, I didn't have wine just a couple of lager beers. Have to say the choice was extremely limited and mostly pricey tiny bottles. So I went for whatever was on draft, just one or two choices and it wasn't nice and was expensive.

I don't mind paying top whack for absolute top notch, but it isn't quite that. Add where it is ie. West Drayton, a very run down town with nowhere nice to have a drink before or after your meal (George and Dragon is only nearby pub, ok but nothing special), plus the dated restaurant interior and I'm sorry but the overall experince doesn't justify the price tag.

  • Visited April 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank RoomWithAViewpoint
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

95 reviews from our community

Visitor rating
    59
    22
    5
    3
    6
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Any
English first
West Drayton, United Kingdom
2 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Ok”
Reviewed May 30, 2013

Whilst the food was good, I didn't feel that it was of a high enough quality to justify the prices. I have visited the restaurant before but over time the quality has got lower and the prices higher.

Visited May 2013
Helpful?
2 Thank Catherine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
23 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 22 helpful votes
“Excellent quality food with great choice for vegetarian”
Reviewed April 28, 2013

I'm a vegetarian and I love the veggie 'crispy duck' alternative the Water Palace offers. This is only one dish of many offered for veggies. Others have plenty of choice too. I agree the a la carte is a little bit more expensive than other Chinese restaurant but I think that it is justified as the quality of the food is exceptional. And the service is brilliant too. Everyone I have taken there has been back even thought they do not live regularly. That's how good this restaurant is.

  • Visited April 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank Shea32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_restaurant_reviews_1bd8 3 helpful votes
“London Heathrow Finest Chinese Restaurant”
Reviewed April 21, 2013

Water Palace Chinese restaurant is London Heathrow Finest Chinese Restaurant...they serve authentic Chinese food..staff are friendly and professional...good atmosphere and you definitely feel welcomed....They do have big function room at the back of the restaurant..we were there a few times, karaoke or big feast with colleagues...would highly recommend ppl to go there...if you will never regret about it..

  • Visited April 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
3 Thank Jackham T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 6 Contributor
145 reviews
68 restaurant reviews
common_n_restaurant_reviews_1bd8 114 helpful votes
“Nice but pricy”
Reviewed April 5, 2013

Had several lovely meals here, but it's very expensive... Avoid wine as cheapest bottle apx £20. We use this for very special occasions only because of the price.
Have a drink in the George & Dragon opposite first makes it cheaper...

  • Visited January 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank swbsoniab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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