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West Drayton
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Reviewed January 20, 2020

ROOM
The hotel building itself was quaint and cozy, not very spacious but decent enough as an airport hotel. Our room was average in size with a nice comfortable bed and a great bathroom.

LOCATION
Arrived in Terminal 2 at 6PM and flight the next day is at 6AM at Terminal 5 so we chose this hotel for its location and we were not disappointed. Just 10 minutes away from Terminal 2 by bus (from the Arrivals area), this airport hotel was literally our cozy refuge (it was raining quite heavily when we arrived). Early flight meant leaving the hotel at around 330AM but amazed at having to go through the Airport POD (the pod terminal was just behind the hotel) instead of the conventional bus/cab. The pod was no-frills and automated and took us to Terminal 5 in under 20mins. Very impressive!

Room tip: there was a maze of corridors and the floor was carpeted so it was hard to pull your trolley around so ask for a room nearer the reception
Date of stay: December 2019
    • Value
    • Rooms
    • Service
Thank gilryann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lindafarley, General Manager at Thistle London Heathrow Hotel, responded to this reviewResponded January 21, 2020

Thank you for your review.

We are glad you enjoyed your stay, the friendly service from the team and found the location of the hotel convenient for easy transport to the airport via the Pod.

We do hope to welcome you back to the hotel again in the future. Next time please visit our website for our parking packages and sign up for special member offers.

Kind Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 20, 2020

Ideal place to stay if going out of T5.Great value for money ,friendly staff and great restaurant view , especially if you like planes.THe POD shuttle is an experience in itself no hassle to the terminal.

Date of stay: January 2020
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Fearless586880
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lindafarley, General Manager at Thistle London Heathrow Hotel, responded to this reviewResponded January 21, 2020

Thank you for your review.

We are glad you enjoyed your stay, the friendly service from the team and found the location of the hotel convenient for easy transport to the airport via the Pod. We are delighted that you enjoyed your meals and the view from the Runway View Restaurant and Bar.

We do hope to welcome you back to the hotel again in the future. Next time please visit our website for our parking packages and sign up for special member offers.

Kind Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 19, 2020

We've stayed in several hotels in the area before using Heathrow airport over the last 20 years, the Thistle definitely does the best breakfast for the money paid. The rooms are triple glazed so reasonably sound proof given it is right next to Terminal 5. There is also a free bus that runs to and from Terminal 5.

Date of stay: January 2020
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Sue M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lindafarley, General Manager at Thistle London Heathrow Hotel, responded to this reviewResponded January 20, 2020

Thank you for your review.

We are glad you enjoyed your stay, the friendly service from the team and found the location of the hotel convenient for easy transport to the airport. We are delighted that you enjoyed your meals and the view from the Runway View Restaurant and Bar.

We do hope to welcome you back to the hotel again in the future. Next time please visit our website for our parking packages and sign up for special member offers.

Kind Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 18, 2020

The only reason I picked this hotel was for the pod service so it was disappointing to find out they were broken and I would have to get up half an hour earlier to get the bus.

The hotel itself is as I expected. It would be a cut above a premier inn if it wasn't a bid shabby and in need of a refurb. The only real downside is that you do get a bit of noise from guests in the adjacent room or in the corridor. That said it is a good value stay if you have an early flight.

Date of stay: January 2020
Trip type: Traveled on business
Thank Mark I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lindafarley, General Manager at Thistle London Heathrow Hotel, responded to this reviewResponded January 20, 2020

Thank you for your review.

We are glad you found the location of the hotel convenient and the Pod system for easy transport to the airport. We are sorry that the Pod was not working when you needed the service, the operator does arrange the replacement service to ensure guests can get to and from the airport and we are glad that it was provided. Unfortunately, emergency maintenance was required for the Pod, due to the short notice of the Pod closure we were not able to advice guests prior to arrival.

We do hope to welcome you back to the hotel again in the future to demonstrate a better experience. Next time please visit our website for our parking packages and sign up for special member offers.

Kind Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 18, 2020 via mobile

Travelling from T5 early we needed to park & stay over.
The rooms are a little tired but comfortable. The staff are friendly.
It’s a very easy journey into T5 on the Pod next door.
Our room with parking for a week was about the less than paying for just parking in the Pod.

Date of stay: January 2020
Trip type: Traveled as a couple
Thank L2886TJandrewm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lindafarley, General Manager at Thistle London Heathrow Hotel, responded to this reviewResponded January 20, 2020

Thank you for your review.

We are glad you enjoyed your stay, the friendly service from the team and found the location of the hotel convenient for easy transport to the airport via the Pod. We are delighted that you enjoyed your meals and the view from the Runway View Restaurant and Bar.

We do hope to welcome you back to the hotel again in the future. Next time please visit our website for our parking packages and sign up for special member offers.

Kind Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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