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“Not very good”

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Thistle London Heathrow Hotel
Ranked #9 of 12 Hotels in West Drayton
Shefford, UK
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Not very good”
2 of 5 bubbles Reviewed December 17, 2005

Had a one night stay and was very worried due to other reviews. Must admit other reviews were correct this hotel just not very good, rooms a bit shabby and at this time of year the room was freezing cold the heating system was rubbish.Check in and out was slow and parking was tricky just not enough spaces. Also had shower before dinner this also cold, a hotel with not enough hot water, come on............

There are just better airport hotels than this one...

Helpful?
5 Thank millpage17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,408 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
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English first
Fairfax, VA
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 bubbles Reviewed December 14, 2005

If I were not as able-bodied and a problem-solver, I think I'd rate this hotel a 1 = Terrible.

*The initial ride to the hotel and its cost was an omen.

*The wait to get checked-in was excessive considering the staff milling about and the lack of a line/queue of patrons.

*Next, consider the long journey to my room: A labyrinthine trek that resulted in a corridor that reminded me of a never-ending hallway in a movie.

*For better and for worse a young staff is widely employed here.

*The decor is old english and nice, though showing it's age upon close inspection.

*An iron and ironing board are in the room as well as preparations for making your own tea. When the attached ironing board is in use, the hallway is impassable.

*Extra towels were in the wardrobe....they all had a smell (not necessarily bad--but not necessarily a clean scent).

*Windows do not open and there were signs of past mold/mildew in both the window well and on the bathroom ceilings.

*As my first room didn't have heat and then no internet, I was moved to another room. It had heat but the internet still did not work. I accepted that and went on with my meal (which was enjoyable). My ginger ale was 125ml...which is a quarter of ONE can of soda in the USA.

*Getting out of this hotel and the 3 pound HOPPA BUS to the airport were the highlights. Be prepared to handle all of your own luggage.

  • Stayed December 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank derekdc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
2 of 5 bubbles Reviewed December 11, 2005

We stayed at this hotel for a quick overnight before catching an early flight. The reception staff were helpful - I have a broken ankle and they offered us a ground floor room, so that was a good start. Our first impression of the room was good, but on closer inspection - it was pretty tatty and decoration had been botched. The bathroom and shower were fine. Although the room had been booked for double occupancy there was only one bath towel and one hand towel - we had to make do as we had a quick turn around in the morning. There are no tea or coffee making facilities in the room - which was a nuisance and I think you should expect them bearing in mind the price.
Check out was very time consuming and we had no extras.
We used the car parking facility too, which is a bit ad hoc and we struggled to find a space. On return to the hotel to collect the car ensure you have your receipt for your hotel reservation ... they didn't believe that we had stayed at the hotel and again this was a laborious process. It was fine for what we wanted (arriving at 9.30 and leaving the following morning at 7) but I wouldn't recommend it for anything longer. It was expensive for what you got.

  • Stayed December 2005
    • Value
    • Rooms
    • Service
Helpful?
5 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton, UK
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed December 2, 2005

Airport hotels are seldom exiting but it should not have to be this sad. It felt more like run down B&B than a four star hotel (yes, I know that the stars means nothing when it comes to how fresh it is, the atmosphere etc). If going to Heathrow chose the Jury's Inn instead - it more or less the same but is a lot nicer.

  • Stayed November 2005, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lassebabba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oxford, UK
Level Contributor
76 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
4 of 5 bubbles Reviewed November 27, 2005

I am very surprised to find a page of bad reviews about this hotel. I even had to check twice to make sure I was doing a review for the right hotel (I am). I stayed at the hotel for one night on Saturday 26th for a convention (The L Word). One of my friends had said she didn't think much of Thistle hotels so I was prepared for a shock. It was a good one. The room was nice, and felt new and was clean. The bed was very comfy - so much so, I didn't want to get up! It is cold in England this time of year and the room was freezing when we arrived but the heater warmed it up very quickly. For some reason the corridors outside the room were quite cold. There wasn't a lift which was a bit annoying for people with lots of luggage. There is a restaurant which served food which was good although a bit expensive (£10 for pizza). Also we got to the hotel on a Hoppa bus which was supposed to come every 10-15mins and it took over 30mins, so probably best to leave some time if anyone is taking that! I was quoted £8 for a taxi. To conclude, if I needed a place to stay near the airport again, I would stay there!

Stayed November 2005
Helpful?
4 Thank Muldr4Scly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vancouver,bc
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 bubbles Reviewed November 10, 2005

I wish I had read these reviews but i made a last minute booking on the internet,the price was Ok
firstly we had to park a mile away from reception,the parking lot is huge and FULL
On checking in they had no record of my reservation(luckily I had a print out of my confirmation)although there were a lot of staff at the check in desk most of them were involved in decorating for xmas.I spent about 40 mins while the desk clerk kept disappearing for ages she finally assigned me a room but only because i insisted!
then we hauled our luggage up the stairs(no elevator)and hiked to our room which had garbage sitting outside the door.the room was ok,small but it stunk,we had to pick up some air freshner.the only good thing you could say was the rubber ducks in the bathroom were cute.
we didnt attempt breakfast but the lounge had all the atmosphere of a funeral home.
since receiving my credit card bill i see they charged me twice...cant wait to sort this out.

  • Stayed November 2005, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank dallasbc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, CO
Level Contributor
82 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
1 of 5 bubbles Reviewed September 5, 2005

We ended up switching to another hotel as the internet did not work properly and there were other "problems".

This is a really tired, dirty hotel. The beds are hard as rocks and the sheets are paper thin.

The management and front desk folks could not have been nicer or more helpful. But the hotel . . . it is not worth the $$$ at any price.

  • Stayed September 2005, traveled on business
    • Value
    • Rooms
    • Cleanliness
Helpful?
Thank Denver-Rosie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Thistle London Heathrow Hotel

Property: Thistle London Heathrow Hotel
Address: Bath Road, West Drayton UB7 0EQ, England
Phone Number:
Location: United Kingdom > England > Greater London > West Drayton
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #9 of 12 Hotels in West Drayton
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Thistle London Heathrow Hotel 3.5*
Number of rooms: 310
Official Description (provided by the hotel):
Located close to all terminals, with direct access to Terminal 5 via the eco friendly Ultra POD network in 7 minutes. As well as boasting spectacular views of the northern runway and architectural splendor of terminal 5 from the hotel restaurant, terrace and bar. The Thistle London Heathrow is the ideal place to unwind whether you are flying off early or arriving late at night. Also because we're close to central London Thistle London Heathrow is a perfect venue for business meetings and other events. ... more   less 
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Also Known As:
Thistle London Heathrow West Drayton
Thistle Heathrow
Thistle London Heathrow Hotel West Drayton, Greater London

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