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“Great staff”

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Thistle London Heathrow Hotel
Ranked #9 of 12 Hotels in West Drayton
Perth, United Kingdom
Level Contributor
151 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
“Great staff”
Reviewed January 6, 2014 via mobile

Stayed the night before flying from Terminal 5.

The pods take you straight from the terminal to very near the hotel....£5 per person each way..... Great way to get to transfer.

The welcome was fantastic, as was all the contact with the staff. They are an asset to this hotel.

The reception is clean, airy and well kept.

The rooms are tired!! Thistle hotels really need to spend some money here..... The window didn't close properly and we heard every plane landing...... If you know Heathrow you will know what this means.....a constant noise if engines!!

It was a good price we paid and once we saw the room realised why it was so cheap...... I would have been very disappointed if I had paid a lot for the room......Come on Thistle Hotels, get your act together!!..... You have prime location and you are not using it!!

Stayed January 2014, traveled as a couple
Helpful?
Thank ALandOL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, Manager at Thistle London Heathrow Hotel, responded to this review, March 4, 2014
Thank you for your recent review.

We take all comments very seriously and share information across all the hotel departments.

We look forward to welcoming you back to the Thistle London Heathrow Hotel in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,481 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (470)
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Broadstone, United Kingdom
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed January 1, 2014

Booked in for one night in order to meet early morning flight. Room a little on the small side but nevertheless clean and smart. The staff were extrememy courteous and helped in setting up wi-fi which was of course free of charge. Great value offer with breakfast thrown in but unfortunately breakfast did not start until six o clock so missed out on that. Did accept a few bits to wrap up though but the set up looked very appetising. Bathroom a little jaded with a few black spots on tiles but nothing of any consequence. Large outside terrace very ajacent to runway so ideal for plane spotters and photographers. A large bar with further pleasant staff although the bar area could do with a small revamp to make it more appealing to customers.
Otherwise a very acceptable one night stay close to T5 and ideal for exiting to motorways. No problems in rebooking in the future.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank harrydoyle1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, Manager at Thistle London Heathrow Hotel, responded to this review, March 4, 2014
Thank you for your recent review.

We take all comments very seriously and share information across all the hotel departments.

We look forward to welcoming you back to the Thistle London Heathrow Hotel in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Downham Market, United Kingdom
Level Contributor
47 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed December 27, 2013

Booked in here for 1 night after flight delays and missed train connection in UK. Good value, with courteous helpful staff. Room quiet, well ventilated. Bathroom spotless. Excellent choice of TV and radio stations. Good breakfast. Free Wifi in rooms.

All made a refreshing change after awful airport and in flight service on earlier Aer Lingus flight from Dublin!

  • Stayed December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DPOC186225
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, Manager at Thistle London Heathrow Hotel, responded to this review, March 4, 2014
Thank you for your recent review.

We take all comments very seriously and share information across all the hotel departments.

We look forward to welcoming you back to the Thistle London Heathrow Hotel in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paignton, United Kingdom
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed December 27, 2013

I love this hotel,, its great to watch the planes come into land ,,, The Hotel has everything you need and its so easy to get to from the Airport too.
Great food,, GREAT ROOMS and clean too.
The Car park is good and you can leave your car here for a fee while you go abroad for your holidays.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Colin548
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, Manager at Thistle London Heathrow Hotel, responded to this review, March 4, 2014
Thank you for your recent review.

We take all comments very seriously and share information across all the hotel departments.

We look forward to welcoming you back to the Thistle London Heathrow Hotel in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Exeter, United Kingdom
Level Contributor
41 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed December 22, 2013

I stayed at the Thistle Hotel Heathrow on Saturday night 14th December.
I travelled with a friend on an organised Coach trip (Newmarket) from Devon to see a Show (War Horse) and overnight stop then London shopping on the Sunday.
On being sent our itinerary, I looked up the Thistle Hotel on Trip Advisor and was very worried by the many poor reports. So much so that I telephoned the Travel firm and told them my worries. The firm said they had not heard anything negative, which further worried me as some of the people who had written about the Hotel also said they were on coach trips with the same firm as us.

When we arrived our Rep got off and collected our keys, which were then handed to us, all very efficient. We then collected our luggage and there were a couple of members of staff at the door to welcome us and explain where our rooms were located. Mine was on the first floor and number 366. I suspect that the coach trips that obviously use this hotel get the smaller not so good rooms. However mine was adequate and more important very clean, although there was a damp smell, perhaps from the air conditioner. The bathroom was small, a bit old and tired but ok. One thing I particularly dislike is showers over baths with a nylon shower curtain, as this one had. As soon as one begins to shower a breeze seems to wrap the curtain all over you and you just cannot help wondering how many other people have experienced this same curtain around their bodies!
Reception area was light and airy. We agreed to meet with a couple of others at the Bar. This just has to be said, I asked for a glass of red wine, the small glass of red rather flavourless light wine I was served cost £6.50! A real rip-off.
We had great trouble locating the restaurant/dining room. Some of our party went upstairs and turned the wrong way so ended up in the doorway of a wedding party. They were told to go back downstairs. Eventually we did find it but it was not at all well signed. The restaurant is beside a runway and had spectacular views as planes were taking off the next morning. It was amazing that we couldn’t hear a thing.
As our coach group arrived we were told to go down to the other end of the dining room to sit. My friend and I did so and then sat at a table for two by the window. A waiter (tall chap) came and told us to go and sit at another table with four other people from our coach already seated there. I said that we wanted to sit where we were and that we did not know those people. To which the chap replied, “Well now you can get to know them” and stood there waiting until we moved. To our annoyance a few minutes later two other people sat at our table and were left there. We did not get a menu as other paying guests but were told to help ourselves to a buffet. The starter was a salad or soup – the soup was very nice. Main meals were three to choose from; a pasta dish, chicken pieces or a large fish cake. The vegetables were all obviously frozen processed ones and the potatoes were not cooked through and tasted terrible. There was a plate holder, which should have served, warmed plates, but it was not turned on so the plates were cold! There was a frozen cheesecake and frozen gateaux for desert.
We then went to our rooms and one thing worth mentioning is that the double-glazing is not very good as these rooms look out over a car park so you can hear cars moving and aeroplanes too. All though the night people were arriving and going, and the room doors are heavy fire ones so bang loudly to shut. Some people are also quite thoughtless and call out to each other for all to hear, and at 2am a toddler was running up and down the corridor with it’s noisy parents.
One good thing is there is free WiFi in all areas of the hotel.
The following morning we found the restaurant but had to join a very long queue to get in. We had been told to arrive at around 8.30am but some people were told to come back in twenty minutes time. Again we were told to sit the furthest end of the room. Breakfast was very good with a fruit and continental breakfast, selection of cereals and dried fruits and cold milk, fruit juice, pots of tea or coffee and the usual cooked foods. Also a toaster for toasting brown or white sliced bread. Before arriving I had booked that I needed gluten free bread etc. I had asked for that type of bread the evening before and it was produced without any problem. So when I asked for some for my breakfast I was surprised to be told they didn’t do any. I pointed out that I had already been supplied with some the night before and eventually the waitress produced two very small slices for me. Again we had to queue for ten minutes or so to get the hot food and then some of the dishes were empty and although I stood there for a further ten minutes no one came to replenish them. The dishes for the food on the buffet were rather small for the volume of people who were coming through the dining room and the chefs appeared to struggle to consistently produce enough bacon, fried eggs etc. However it was delicious.

So like most places there are plusses and negatives. The main good thing is it was all very clean, and the staff was mostly nice and willing to help. So I would go there again but check whether there were “better” bedrooms.

Room Tip: I was in 366 overlookikng a car park. Perhaps the rooms opposite mine would be better?
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  • Stayed December 2013, traveled with friends
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JaneCornwall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, Manager at Thistle London Heathrow Hotel, responded to this review, March 4, 2014
Thank you for your recent review.

We take all comments very seriously and share information across all the hotel departments.

We look forward to welcoming you back to the Thistle London Heathrow Hotel in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dundee, United Kingdom
Level Contributor
75 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed December 22, 2013

Arrived here just after 11pm and despite the restaurant being closed, the staff contacted the kitchen and had a very nice tikka masal brought up to the bar just for me! Superb service from the staff!
Rooms are a little tired and could do with being rejuvenated but for a bed for the night it was ok. Room was clean, bathroom also clean with fresh towels, everything there that would be expected and in good working order.
Staff also recommended travel to Terminal 5 the following morning by "Pod" which cost only £5 instead of around £20 for a taxi!
Would recommend for a short stay and am certain you'll find the staff giving a warm and friendly welcome as I did. I would stay again without hesitation and look forward to doing so.

  • Stayed December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LocheeLoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, Manager at Thistle London Heathrow Hotel, responded to this review, March 4, 2014
Thank you for your recent review.

We take all comments very seriously and share information across all the hotel departments.

We look forward to welcoming you back to the Thistle London Heathrow Hotel in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed December 19, 2013 via mobile

Stayed here night before we flew out of Heathrow. Staff were friendly and helpful. Ate in the bar, which as you would expect bar food to be, didn't have breakfast so can't comment. Caught the pod connection to the airport which only took 5 minutes although wasn't working when we returned back, not the hotels fault though.

Stayed November 2013, traveled as a couple
Helpful?
Thank McC1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, Manager at Thistle London Heathrow Hotel, responded to this review, March 4, 2014
Thank you for your recent review.

We take all comments very seriously and share information across all the hotel departments.

We look forward to welcoming you back to the Thistle London Heathrow Hotel in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Thistle London Heathrow Hotel

Property: Thistle London Heathrow Hotel
Address: Bath Road, West Drayton UB7 0EQ, England
Phone Number:
Location: United Kingdom > England > Greater London > West Drayton
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #9 of 12 Hotels in West Drayton
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Thistle London Heathrow Hotel 3.5*
Number of rooms: 310
Official Description (provided by the hotel):
Located close to all terminals, with direct access to Terminal 5 via the eco friendly Ultra POD network in 7 minutes. As well as boasting spectacular views of the northern runway and architectural splendor of terminal 5 from the hotel restaurant, terrace and bar. The Thistle London Heathrow is the ideal place to unwind whether you are flying off early or arriving late at night. Also because we're close to central London Thistle London Heathrow is a perfect venue for business meetings and other events. ... more   less 
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Also Known As:
Thistle London Heathrow West Drayton
Thistle Heathrow
Thistle London Heathrow Hotel West Drayton, Greater London

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