I stayed at this hotel before an early morning flight earlier this week. For once I didn't bother checking its tripadvisor rating, assuming it would be fine based on the brand and the photos on the company's website. Big mistake.
First, there is no lift, only stairs. The hallways are extremely scruffy, with stained carpets, and smell horrible, like stale smoke. The rooms are smaller than those that I have stayed in at other Heathrow hotels. My room also had the same smell as the hallways, although not quite as strong. The decor in the room was outdated, including some very beat-up furniture and old carpets. The bathroom was even worse. The mirror was so old that it had black and brown marks on it (including one directly in the centre of the glass). I had planned on having a bath but quickly changed my mind when I saw the state of it: ancient, with stains, mould in the grout and filthy looking anti-slip strips. The smell in the room was terrible and made it difficult to fall asleep. I considered asking to change to another room but by then I just wanted to get some rest before my flight.
There was one thing that was really great about this hotel - the service. Each and every staff member I encountered was pleasant, professional, helpful and friendly. The restaurant has a stunning view of the T5 runway, and my dinner was very good. Although these things were really appreciated, they couldn't make up for my unpleasant stay due to the sorry state of many parts of the hotel, in particular my room. This hotel needs a major overhaul to bring its physical environment on par with its service.
- Official Description (provided by the hotel):
- Located close to all terminals, with direct access to Terminal 5 via the eco friendly Ultra POD network in 7 minutes. As well as boasting spectacular views of the northern runway and architectural splendor of terminal 5 from the hotel restaurant, terrace and bar. The Thistle London Heathrow is the ideal place to unwind whether you are flying off early or arriving late at night. Also because we're close to central London Thistle London Heathrow is a perfect venue for business meetings and other events. ... more less
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- Also Known As:
- Thistle London Heathrow West Drayton
- Thistle Heathrow
- Thistle London Heathrow Hotel West Drayton, Greater London