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Thistle London Heathrow Hotel
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Reviews (2,926)
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2,288 - 2,293 of 2,926 reviews
Reviewed September 17, 2012

The Thistle Hotel Heathrow has two things in its favour - its proximity to Heathrow Airport and it has a large car park. The rooms are very tired and the bedroom and bathroom are both extremely small. However, everything in the way of extras can be found in the room. It has air conditioning, a safe, a refrigerator and even an ironing board and iron.
The staff are very friendly and helpful. Check in was very quick and efficient, as was check out.
We did not have an evening meal at the hotel because we arrived too late but breakfast was extremely good. It was self service and the food was of a very high quality.
The hotel is ideal for an overnight stay either prior to your flight or upon your return. The Thistle has special hotel and car park deals which are very competitive.

  • Stayed: September 2012, traveled as a couple
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Thank Abrumar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jorgras, General Manager at Thistle London Heathrow Hotel, responded to this reviewResponded October 10, 2012

Dear Guest,

Thank you for taking the time to leave your comments regarding Thistle London Heathrow. We appreciate all our guest’s feedback and can assure you that although we are unable to make the rooms any larger, we are in the latter stages of updating our bedrooms and public areas.
I am pleased to hear that you found our staff so friendly and helpful, something we pride ourselves in.

We hope to welcome you back in the near future.

Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 11, 2012

Attended a business conference at the hotel. Facilities are fine, the room was clean although the outlook from the window was internal (i.e facing a function room - no view and little natural light). The staff were friendly enough - have used this hotel a number of times and would use it again. Small tip - if you have a lot of luggage or mobility problems, ask for a room closer to reception - this is a big hotel and it was quite a walk to the room which was down a number of corridors on the third floor.

Room Tip: Small tip - if you have a lot of luggage or mobility problems, ask for a room closer to reception - this is a big hotel.
  • Stayed: September 2012, traveled on business
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Thank DerbyhireHappycamper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jorgras, General Manager at Thistle London Heathrow Hotel, responded to this reviewResponded October 10, 2012

Dear Reviewer,

Thank you for taking the time to leave your feedback, I am pleased that your stay was mostly satisfactory. We do have rooms with external views and would have been happy to move you had we known you were disappointed with your allocated room at the time. We appreciate all our guests’ comments and are delighted that you are a regular visitor. We look forward to welcoming you back and hope we can offer you an even better experience on your next visit.

Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 10, 2012

I am a firm believer in not believing everything you read. I appreciate that everyone is entitled to their opinions but seriously, this hotel is not as bad as previous reviews may suggest.
The staff cannot do enough to help you. On check in, a very smiley lady greeted me and made me feel like I had just come home. She explained the hotel to me and helped me find somewhere for me to eat - the restaurant is AMAZING! Gorgeous views over terminal 5, there is something scary about watching massive planes take off but you can do so in lovely surroundings being served by happy waiters/ waitresses. they arent invasive and allow you to just relax and eat at your leisure.
Drinks are slightly pricey in the bar but what do you expect? Its not a cheap pub. They played live olympics on 2 big tele screens so everyone was interacting with one another. It was really nice.
We slept comfortably, nice rooms. Little dated but not bad. Clean, bright and peaceful - despite being so close to the runway.
The next day, I was helped by a young lady who sat near the check-in/check out desk. I needed directions and help in London which she explained everything to me. She and everyone working that morning were so cheerful - nice to see people with so much energy at that time of day!
Breakfast was great - loads of choice - hot & cold! Lovely waitresses who again - were just happy to help.
All in all - yes, the hotel doesnt look great from the outside but once you are in, and met with smiles and helpfulness, it doesnt matter. Really refreshing after reading the previous reviews and knowing that these people meet guests day after day!
Goes to show that service can make such a difference. I will stay again and I will recommend. Advice - just try it, for what you pay! It cant be that bad.

Room Tip: Ask for a room past reception - its a tad further away from the runway!
  • Stayed: August 2012, traveled as a couple
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Thank SindyJ1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jorgras, General Manager at Thistle London Heathrow Hotel, responded to this reviewResponded October 10, 2012

Dear Reviewer,

Thank you for taking the time to leave your feedback following your recent stay at Thistle London Heathrow. As General Manager, it is always a pleasure to read reviews such as yours. I am pleased to hear that you experienced friendly and happy staff throughout the hotel and that you had a comfortable nights sleep.
We look forward to welcoming you back to Thistle London Heathrow in the near future.

Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 9, 2012 via mobile

Having visited a few Thistle hotels across the country and finding a lot of them tired and past their best but I mistakenly figured that a 4 Star had to be better . What a let down,almost same menu as every other Thistle Hotel I have been in and rooms left a lot to be desired as far as cleanliness etc were concerned. Do not visit here if you expect genuine 4Star luxury as you will most assuredly be disappointed

  • Stayed: September 2012
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1  Thank Stephen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jorgras, General Manager at Thistle London Heathrow Hotel, responded to this reviewResponded October 10, 2012

Dear Guest,

Thank you for taking the time to review Thistle London Heathrow and please accept my sincere apologies for not meeting your expectations during your recent stay.
Please be assured that we are currently undergoing a major refurbishment programme at Thistle London Heathrow and many of our bedrooms and public areas have already been restored. Thistle Hotels as a whole are investing heavily throughout its portfolio with many hotels already complete. Whilst Thistle London Heathrow is yet to benefit throughout from this investment, the team is working hard to ensure the maintenance of the property is kept at an acceptable standard.

We hope we can welcome you back in the future to experience these changes.

Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2012

We stayed in Thistle Heathrow many times,its not the best hotel but location is good and if you are not too fussy you will be satisfied. Beds are comfy,but all rooms are oldish... bathrooms a bit mouldy and staff wouldnt go out their way to help. wouldnt recommend hotel food, theres mcdonalds within 2 mins walk, free bus to Heathrow T5 or Hatton cross station for connection buses to other terminals.

  • Stayed: November 2011
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Thank Preciousfox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jorgras, General Manager at Thistle London Heathrow Hotel, responded to this reviewResponded September 10, 2012

Dear Reviewer,

Thank you for taking the time to leave you comments. I am pleased to hear you found the beds to be comfortable. We are hoping to complete all of our room refurbishments in the near future and hope that should you need to stay in the area again, you will visit us again to experience some of our changes.

Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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