We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Premier Inn London Heathrow Airport Terminal 5 Hotel
Nearby Hotels
$69
Booking.com
View Deal
  • Free Wifi
  • Restaurant
Novotel London Heathrow(West Drayton)(Great Value!)
$82
$78
Expedia.com
View Deal
  • Free Wifi
  • Pool
$88
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Restaurant
$102
$98
Expedia.com
View Deal
  • Pool
  • Restaurant
$75
Booking.com
View Deal
  • Free Wifi
  • Pool
$67
Expedia.com
View Deal
  • Free Wifi
  • Restaurant
Kings Paget Hotel(West Drayton)
$68
Expedia.com
View Deal
  • Free Parking
  • Breakfast included
Oakwood Bed and Breakfast Heathrow(West Drayton)(Great Value!)
$52
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Harmondsworth Hall(West Drayton)
$94
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
$80
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Reviews (2,108)
Filter reviews
2,108 results
Traveler rating
1,314
602
108
40
44
Traveler type
Time of year
LanguageAll languages
More languages
1,314
602
108
40
44
Show reviews that mention
All reviewsmeal dealcosta coffeethyme restaurantfree buspurple parkingbudget hotelnext morningsecond stopbath roadhoppa busan early flightgood nights sleepnight's sleepexcellent stayfamily roomovernight stopcomfy bed
Filter
Updating list...
981 - 986 of 2,108 reviews
Reviewed July 16, 2014

Stayed here for one night before departing by motor coach to Harwich for a cruise. Very unassuming from outside, but fantastic staff, nice restaurant, and very large and comfortable room. Amanda, in reception, was unbelievably helpful the day of my departure. When my scheduled motor coach pickup was late, Amanda called repeatedly and updated me because I had no cell phone. The motor coach showed up 2 1/2 hours late, but without Amanda's assistance, I would probably have had to hire a taxi to meet my ship. I highly recommend this comfortable hotel with reasonable prices, which is close to the airport, and has outstanding staff like Amanda who provide excellent service.

  • Stayed: July 2014, traveled solo
    • Sleep Quality
    • Rooms
    • Service
Thank Barbara K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ekta G, Manager at Premier Inn London Heathrow Airport Terminal 5 Hotel, responded to this reviewResponded July 19, 2014

Dear Barbara K,

Thank you for taking your time to comment on your recent stay and also for recommending our hotel.

We are glad to hear that we were able to make your stay at Premier Inn valuable and comfortable.

We also greatly appreciate your recognition of our friendly and helpful team. Amanda (and all of our team member) believe in providing that personalized & exceptional service, and I agree with you, that she is very good at her job and will pass your excellent feedback to her and the team.

We look forward to welcoming you again!

Kindest Regards,

Ekta

Premier Inn Heathrow Terminal 5

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 15, 2014

We chose the Premier for its low price and location as we just needed a room for an early flight the next morning. We were pleasantly surprised by the large room, comfy beds and nice modern bathroom. It was very quiet, too. The staff was really nice and helpful. Having a Costa on site was very convenient.

  • Stayed: July 2014, traveled with family
    • Value
    • Location
    • Service
1  Thank Suzy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ekta G, Manager at Premier Inn London Heathrow Airport Terminal 5 Hotel, responded to this reviewResponded July 16, 2014

Dear SLB934,

Thank you for your fantastic review.

Our hotel location makes it very convenient for the airport transfers. Also, all our rooms are designed keeping the need and comfort of the guest in mind, which includes all the provisions & also the triple glazing to keep out all of the exterior noise and make it quiet and comfortable.

Our staff is our biggest asset and have a great customer service skill. Lastly, Costa coffee with an extensive range of products adds value to the site.

We look forward to seeing you again!

Kindest Regards,

Ekta

Premier Inn Heathrow Terminal 5

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 15, 2014

Arrived at this hotel for a short overnight business trip, from the moment we walked in all the staff were welcoming, friendly and very well trained. The waiters and waitresses were efficient and helpful. Lovely relaxing atmosphere, would recommend to everyone.

Room Tip: Had a 4th floor room over looking the runway Heathrow, clean comfortable and lovely.
  • Stayed: July 2014, traveled on business
    • Location
    • Sleep Quality
    • Service
Thank LEIGH C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ekta G, Manager at Premier Inn London Heathrow Airport Terminal 5 Hotel, responded to this reviewResponded July 16, 2014

Dear LEIGH C,

Thank you for your valuable feedback and recommending our hotel.

Indeed our staff are really good, which helps us in achieving our goal of providing each guest with a memorable and enjoyable stay. I will pass on your excellent feedback to our team.

We look forward to welcoming you again!

Kindest Regards,

Ekta

Premier Inn Heathrow Terminal 5

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 11, 2014

Was staying at a hotel across the road from this hotel but it was so bad we called the Premier Inn and booked a room there for our last 2 nights. Great service as usual and staff very helpful especially the restaurant staff. Only issue was the lack of suitable food for our son who has allergies. The hotel could look at getting a different bread supplier that avoids the main allergens such as eggs and milk. Definitely staying here again when at Heathrow.

Room Tip: All the rooms are quiet and sound proof from the noise of flights.
  • Stayed: July 2014, traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank madmac77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ekta G, Owner at Premier Inn London Heathrow Airport Terminal 5 Hotel, responded to this reviewResponded July 16, 2014

Dear Madmac77,

Thank you for giving us the opportunity to serve you at Premier Inn Heathrow Terminal 5.

Indeed our staff are very helpful, which helps us in achieving our goal of providing each guest with a memorable and enjoyable stay. I will pass on your excellent feedback to our team.

Please accept our sincere apologies that the breakfast range was not suitable for your son. We do offer gluten free bread and Soya milk but are always happy to feedback to our food and beverage departments to help improve our selection to all our guests.

It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests.

We look forward to serving you again in the near future.

Kindest Regards,

Ekta

Premier Inn Heathrow Terminal 5

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 11, 2014

This is an excellent option if you are looking for somewhere very close to Terminal 5 at Heathrow.
There is a free local bus (number 423) from right outside the terminal and it is only 2 stops to the hotel. The bus stop is right outside the hotel. The buses go regularly. We caught a very early flight the next morning and it took us about 5 minutes to get to the airport in the bus. Really easy and totally free.

The staff are really helpful. We had actually booked into the Premier Inn on Bath Road by mistake and they changed our booking for us and checked us in really quickly making sure that we got a quiet room away from the lifts so we could get a good night's sleep.

The rooms are the same as in any Premier Inn: clean and comfortable with everything you need for a short stay. There is an option to buy a meal ticket for £23 per person which includes your dinner and breakfast. This is good value because you can choose 2 courses from the dinner menu (starter and main or main and dessert) - we had steaks - and a glass of wine, beer or soft drink. The breakfast includes a really broad range of choices from cereals, fresh fruit, nice yogurts to the full fry if you want it.

We could have had quite a stressful experience overnighting between our flight from Italy which arrived late in the evening and our onward flight to India early the next morning, but we didn't due to two things: the ease of getting to the hotel (free) from Terminal 5 and back again the next morning; the friendliness and efficiency of the staff. I would definitely recommend this hotel if you are flying out of Terminal 5 and need somewhere close for a night.

Room Tip: Away from the lifts
  • Stayed: June 2014, traveled as a couple
    • Value
    • Location
    • Service
1  Thank headingforretirement
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ekta G, Manager at Premier Inn London Heathrow Airport Terminal 5 Hotel, responded to this reviewResponded July 16, 2014

Dear Headingforretirement,

Thank you for taking the time to write your review of our property, your comments are very much valued.

Our hotel location indeed makes it is very easy for airport transfers especially with the local bus service no. 423, which is free at the moment to and fro from the Terminal 5.
We are glad that we were able to accommodate your booking at Premier Inn Heathrow Terminal 5. Our aim is to always ensure each and every guest are looked after and make your stay memorable and stress free.

All our rooms are designed keeping the need and comfort of the guest in mind, which includes all the provisions & also the triple glazing to keep out all of the exterior noise and make it quiet and comfortable.

We are happy to know that you took an advantage of the amazing Meal deal package. Indeed it is a great offer where you can save upto 33% off normal prices and allows you to select 2 courses from our Thyme menu; a beverage and our all you can Eat Premier Breakfast, which has an extensive range of products.

We appreciate your recognition of the staff and recommendation for our hotel.

Thank you again, and we look forward to seeing you on your next trip to London!

Kindest Regards,

Ekta

Premier Inn Heathrow Terminal 5

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews