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Premier Inn London Heathrow Airport Terminal 5 Hotel
Ranked #1 of 12 Hotels in West Drayton
Certificate of Excellence
Reviewed April 2, 2013

Very well situated Premier Inn, last minute booking and very cheap at £60 yet very cheerful, good rooms and the staff in the reception and bar area were brilliant. The food was also very good for the price. Bar staff were a pleasure to deal with.

  • Stayed: March 2013, traveled as a couple
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Thank Raymondo84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed April 1, 2013

This Hotel is directly North from Terminal 5 and there are Bus services that pass the Hotel some of which are free and some charge as much as £4.50 each way - rather a lot for such a short distance. However you will get there almost as quickly if you walk which I tried and completed the walk in 23 minutes. Check Google maps carefully before attempting this as the direct route is not easy to find. Be warned however that the Taxi drivers do not take a direct route and may charge as much as £14.

  • Stayed: March 2013, traveled on business
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Thank David4ever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 1, 2013 via mobile

This is a typical premier inn with comfy rooms and beds and an excellent breakfast. The only thing I would say is that there are 2 premier inns in the area and despite being given the correct address the london cabby manages to take me to the wrong one, which happened to be the one furthest away. Be warned- according ti the staff at both hotels the cabbies are doing this all the time.

  • Stayed: March 2013
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Thank deanandthat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 1, 2013

we came here after a 12hr flight form bangkok and the desk staff were amzingly helpful. the place is really smart with some good security features (swipe card to call lift etc). we enjoyed a chai latte and coffee at the costa replublic and were able to book our bus tickets back to the airpor (50p cheaper booked in advance). the only downside was the walk to the room but merely my fault as i had 40kg of luggage and was struggling through lag and tiredness.
the room was pretty sweet and had a tv ensuite comfy bed etc.
a good stay before heading off to our next destination.

  • Stayed: March 2013, traveled as a couple
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Thank turbominicooper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 30, 2013

On March 12 I was at CDG airport Paris awaiting a flight to London, I booked Premier Inn Terminal 5 thru Hotels.com for that night. Reservation confirmation gives this cancelation policy : "Free cancellation until 03/12/13. If you change or cancel your booking after 7:00 PM, 03/12/13 ((GMT) Greenwich Mean Time : Dublin, Edinburgh, Lisbon, London) you will be charged for 1 night (including tax)".

Flight was canceled so I was stuck in Paris, and at 4pm tried to cancel thru links on my reservation on Hotels.com . Links were not working, so I called Premier Inn to cancel directly, but they refused saying their cancelation deadline was 2pm, and they were not responsible for hotels.com mistakes.

So I have been charged for this room, despite best attempts to cancel before the deadline.

Hotels.com have been very helpful since, but want to warn other travelers that the Premier hotel is not one to book if there is a chance you may have to cancel as their operators do not go out of their way to help or win future custom.

  • Stayed: March 2013, traveled on business
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Thank timetraveler89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhitbreadHotels, Online Customer Service at Premier Inn London Heathrow Airport Terminal 5 Hotel, responded to this reviewResponded April 11, 2013

Thank you for taking the time to review our hotel. Please accept our apologies for any inconvenience and disappointment caused. At Premier Inn our cancellation policy does is 1pm on the day of arrival and we are sorry to were not given this information. Please email your booking details through to talktous@premierinn.com we will investigate with hotels.com directly. Thank you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 29, 2013

I really enjoyed staying at this hotel

Plus points:

Great view over the airport!
Lovely modern, comfortable room with all expected facilities including plenty of power points, and trusted brands in the shower gel and handwash dispensers (Imperial Leather and Carex)
Staff were all very friendly and courteous
The 3-course evening meal plus breakfast deal is great value
Early check-in from 2, late check-out until 12 noon
Wi-fi throughout the hotel
Very easily accessible by car and public transport

Slight downsides

£12 / night to park the car
£ 3 / 24-hours for wi-fi

Room Tip: I called the day before to request a top floor room facing the airport. I recommend this for a great...
See more room tips
  • Stayed: March 2013, traveled solo
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Thank Andy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 29, 2013

This hotel is fabulous. We paid only £38 , 21 days in advance prepaid and what a bargain. It's obviously new but the best parts about it are that a). It is only 2 stops away from Terminal 5 via the no. 423 FREE red bus. Catch these every 20 mins from stand no 6 - do not pay £4.50 each way on the Hoppa! The self check in via touch screen was a first for us, having stayed at more premier inn ]s or hotels than I can remember - quick and efficient. Great staff - very helpful and polite. It is right next door to McDonald's which is good for breakfast. We had a room at the back f the hotel in the courtyard section and heard no runway noise at all - even though it is very close. Will definitely come back here when flying in or out of Heathrow. Fully recommend it.

  • Stayed: March 2013, traveled as a couple
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2  Thank Maureen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Inn London Heathrow Airport Terminal 5 Hotel

Address: Heathrow Airport Terminal 5, 420 Bath Road | Longford, West Drayton UB7 0EA, England
Location: United Kingdom > England > Greater London > West Drayton
Amenities:
Bar / Lounge Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
#1 Family Hotel in West Drayton
#1 Romantic Hotel in West Drayton
#1 Best Value Hotel in West Drayton
#1 Business Hotel in West Drayton
Price Range: $66 - $108 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn London Heathrow Airport Terminal 5 Hotel 3*
Number of rooms: 400
Official Description (provided by the hotel):
Creating a new dining experience in a relaxing environment, the Thyme restaurant and bar provide a range of ‘tasty’ dishes serving both lunch and dinner options. Along with a COSTA coffee store open from 06:30 to 10:30 and our welcoming hotel bar area you will never be short of food and drink options. Not to mention our ‘All You Can Eat’ Full English Buffet Breakfast at only £8.25 per person. At Premier Inn we pride ourselves on comfort and quality. That's why each of our 400 bedrooms has a king sized bed, en-suite bathroom, safety deposit box, tea/coffee making facilities, hairdryer, freeview TV and wifi (at an additional cost). An ideal choice for a business stay, our hotel is conveniently located with great transport links to Heathrow Airport and Central London. For leisure guests, we are ideally located for Heathrow Airport with limited car parking onsite (£12 per night). We also offer a range of park and fly options. We are serviced by the Hoppa to the Terminals, operating from 0425 until 2325 (Terminals 1 and 3) and 0415 to 2345 (Terminal 5) at a cost of £4.50 per person or £8 return. Furthermore we are just 15 miles from both Windsor Castle and Legoland Windsor. Central London is easily accessible by the London Underground stations and the Heathrow Express. With Children (up to the age of 15) eating a free breakfast when accompanied by a full paying adult and no additional charges for family rooms, we are the top choice for families. ... more   less 
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Also Known As:
Premier Inn London Heathrow Airport Terminal 5 Hotel West Drayton, Greater London

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