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Park Inn by Radisson Hotel & Conference Centre London Heathrow
Ranked #7 of 12 Hotels in West Drayton
Taunton, United Kingdom
Level Contributor
70 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Handy for Heathrow”
Reviewed September 13, 2013

This hotel is ideal for Heathrow Airport with ample parking and shuttle services. If I was travelling abroad from Heathrow I would definitely consider using it.
I was here In September 2013 for business for 3 days. The conference facilities are good and there are various conferences entrances so you don't have to go through the hotel.
The check in was very quick and efficient with friendly staff. The room I had was a free upgrade and comfortable and quiet-even though I looked over the run way!
The restaurant was clean and large enough to take big numbers of people without long waits. The waiting staff were friendly and quick to serve. My one gripe is they don't offer or have de-caf coffee or tea, which I found surprising for a 4 star hotel. There is a gym and pool but they are small and open to the public so get busy++

Room Tip: Ask for an upgrade as this is a big hotel so will have vacancies.
See more room tips
  • Stayed September 2013, traveled on business
    • Value
    • Location
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Helpful?
1 Thank Ian T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPIHeathrow, Manager at Park Inn by Radisson Hotel & Conference Centre London Heathrow, responded to this review, September 20, 2013
Dear Ian,

Thank you for taking the time to review the Park Inn Hotel & Conference Centre, London Heathrow.

I was pleased to you enjoyed your stay and hope the conference was beneficial.

I look forward to welcoming you back when you are next in the area. (or either conference or leisure)

Yours sincerely

Stuart McGowan
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,738 reviews from our community

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  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (432)
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Manchester, United Kingdom
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 12, 2013

Stayed over 100 nights in this hotel this year so know it pretty well :) Its agood hotel for budget travel. Rooms are comfortable, good size, food is ok, you tend to get different versions of the same meal deepending on when you order it - different chefs have different ways of serving them. Also restaurant menu has not changed for over a year at least now. You can get really bored of the same meals all the time.
The hotel is very large so it can get busy at times, queue to the check in desk or to the breakfast can take a while sometimes.
In general

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MrPJW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPIHeathrow, Manager at Park Inn by Radisson Hotel & Conference Centre London Heathrow, responded to this review, September 20, 2013
Dear MrPJW

Thank you for taking the time to review the Park Inn Hotel & Conference Centre, London Heathrow.

I am pleased to advise that the Bravo and Lounge menu's are both changing in the coming weeks - I am aware that the Bravo menu is well overdue for a change however the teams have been focusing on The Lounge to ensure great food and service in the fantastic new facility.

I look forward to welcoming you back and look forward to the feedback on the new menu's.

Yours sincerely

Stuart McGowan
Deputy General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bearsted, United Kingdom
Level Contributor
200 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed September 11, 2013 via mobile

How this hotel has four stars is beyond me! Very average service, tired rooms and a restaurant where the chef must be a magician since he can cook all of the flavor from something as basic as a roast dinner. Come to think of it the dessert had no flavor also.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AndyReflect
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPIHeathrow, Manager at Park Inn by Radisson Hotel & Conference Centre London Heathrow, responded to this review, September 20, 2013
Dear Andy

Thank you for taking the time to review the Park Inn Hotel & Conference Centre, London Heathrow.

I was sorry to read your feedback and do hope you had the opportunity to discuss the quality of food with the chef or restaurant manager during your stay. I am sure that, if this was the case, an alternative meal was provided for you. If not, please do not hesitate to contact the guest service team on your next stay as we believe in our Yes I Can! service and to ensure all our guests are satisfied with their stay.

I look forward to welcoming you back when you are next in the area.

Yours sincerely

Stuart McGowan
Deputy General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salzburg, Austria
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 11, 2013

We were booked as a group and the service for check in, dinner and breakfast was commendable. Reception was less friendly. Quality and presentation of food acceptable considering it's a 900-bed hotel.

  • Stayed September 2013, traveled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Felsenfest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPIHeathrow, Manager at Park Inn by Radisson Hotel & Conference Centre London Heathrow, responded to this review, September 20, 2013
Dear Felsen

Thank you for taking the time to review the Park Inn Hotel & Conference Centre, London Heathrow and I look forward to welcoming you back when you are next in the area.

Yours sincerely

Stuart McGowan
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
38 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed September 11, 2013 via mobile

One night prior to going overseas. Hotel is located close to Heathrow with shuttles to terminals costing 4 pounds. Rooms comfortable and restaurant reasonably priced. Only spoilt by every time the toilet was flushed in our room or the rooms next door a loud continuous noise from within the ceiling occurred for about 3 minutes. Was woken up a number of times during night.

Stayed September 2013, traveled with family
Helpful?
1 Thank Tulloch1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPIHeathrow, Manager at Park Inn by Radisson Hotel & Conference Centre London Heathrow, responded to this review, September 20, 2013
Dear Tulloch

Thank you for taking the time to review the Park Inn Hotel & Conference Centre, London Heathrow.

I was pleased to read that you enjoyed your stay although apologise for the noisy toilet. I have asked the team to check all rooms to ensure this issue has now been resolved.

I look forward to welcoming you back when you are next in the area.

Yours sincerely

Stuart McGowan
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
norwich
Level Contributor
59 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed September 10, 2013

The hotel is a bit of a warren but has some benefits compared to others in the heathrow area.

Ample parking - yes expensive at £12, hwoever this is around the standard rate at heathrow hotels and usually its all full by 9 - not the case here (don't park under a tree though! had to spend another £5 having it cleaned the following day!)

The room was nice and I liked the addition of free wifi. Shower and bathroom very nice. Aircon/heating all there.

However, they are sloppy and are certainly not the 4* they are cliaming to be - my breakfast order form in the room was used - from 5 months previously - which suggests the room has been empty for that long! (slightly worrying) and there were hairs on the clean bed sheets - probably just from the cleaner but still not great.

Ample towels etc. and I liked the spa facillities.

Breakfast was lovely if included in the room rate - certainly not the £18 they charge you are £20 for 2 in a business room upgrade.

I paid £30 for the two of us including breakfast on a deal and it was well worth it. Premier inn standard.

Quite quiet hotel as well - although seemed fairly busy.

  • Stayed August 2013, traveled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank VictoriaSnedker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPIHeathrow, Manager at Park Inn by Radisson Hotel & Conference Centre London Heathrow, responded to this review, September 20, 2013
Dear Viktoria

Thank you for taking the time to review the Park Inn Hotel & Conference Centre, London Heathrow.

Your review has been shared with your team. All valid points and shall be used to ensure the service standards and more consistent and in line with the quality of the product.

I look forward to welcoming you back when you are next in the area.

Yours sincerely

Stuart McGowan
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 10, 2013

I was pleasantly surprised by the intimate feel of this very large hotel. The staff I met were all welcoming and very efficient. The layout of the bar and reception is excellent for informal meetings and as a result I stayed in the hotel for the evening instead of having to find an external venue. I found the shop most useful as i was able to buy a pair of reading glasses, having left mine at home. It is these little things that make the difference. The location is excellent for heathrow Airport, the M25 and the M4 and the extensive grounds afford excellent parking facilities.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMPIHeathrow, Manager at Park Inn by Radisson Hotel & Conference Centre London Heathrow, responded to this review, September 20, 2013
Dear David

Thank you for taking the time to review the Park Inn Hotel & Conference Centre, London Heathrow.

I was pleased to read that you enjoyed your stay and I look forward to welcoming you back when you are next in the area.

Yours sincerely

Stuart McGowan
Deputy General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Inn by Radisson Hotel & Conference Centre London Heathrow

Property: Park Inn by Radisson Hotel & Conference Centre London Heathrow
Address: Bath Road | London Borough of Hillingdon, West Drayton UB7 0DU, England (Formerly Park Inn Hotel & Conference Center London Heathrow)
Phone Number:
Location: United Kingdom > England > Greater London > West Drayton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in West Drayton
Price Range (Based on Average Rates): $
Hotel Class:4 star — Park Inn by Radisson Hotel & Conference Centre London Heathrow 4*
Number of rooms: 895
Official Description (provided by the hotel):
Conveniently situated at London's Heathrow airport- The worlds busiest International airport -and adjacent to London's major motorway networks M4/M25, Park Inn Heathrow is also close to all the excitement of central London, which is just 15 minute train ride away on the Heathrow Express. Park Inn Heathrow is ideally located near Stockley Park Business Centre, Bedfont lakes, Windsor and Maidenhead. ... more   less 
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Also Known As:
Park Inn London Heathrow Hotel West Drayton
Park Inn West Drayton
Heathrow Park Inn
Park Inn Heathrow
Heathrow Le Meridien
Park Inn By Radisson Hotel & Conference Centre London Heathrow West Drayton, Greater London

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