Stayed overnight on a business trip prior to a very early morning flight.
No smile on check in, was allocated a room that had no mobile coverage ( Vodaphone). I complained and was told that ether were only a few rooms in the hotel that received a Vodaphone signal. Changed rooms to find the same problem. Was told by the hotel that it is a problem with Vodaphone ( unsurprisingly they disagreed!). In the end, had to walk around the car park making business calls.
Had an expensive but adequate dinner. Went to bed at 10pm to find the television was not working - by this time I was too tired and fed up to complain. Wake up call ( on time as requested at 4.30am) to find that the shower mixer tap did not work and there was no way of cooling the shower water which was too hot!
This is not what one expects from a chain like Sheraton. I have emailed my views to a person whose name was given to me by the check out clerk - we shall see!
In the meantime - an hotel to be avoided.
- Official Description (provided by the hotel):
- Sheraton Heathrow Hotel is located less than a mile from Heathrow Terminal 5 and is only minutes away from any of the terminals. The Sheraton Sweet Sleeper Bed, The Link at Sheraton, Sheraton Club and Sheraton Fitness powered by Core Performance make it a comfortable choice where guests find a home away from home. A welcoming team of talent always strives to make guests feel special and to create a warm sense of community to be enjoyed by all. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Starwood EMEA, Hotels.com, Hotwire, Travelocity, Expedia, Priceline, TripOnline SA and HotelQuickly so you can book your Sheraton Heathrow Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Sheraton West Drayton
- West Drayton Sheraton
- Sheraton Heathrow Hotel West Drayton, Greater London