I needed to stay in the area for a seven week period on business and chose this hotel, and am so pleased I did. I was able to prebook the first week through Starwood web site, but couldn't prebook the remaining weeks as my requirement to stay in the area was a moveable feast. As it turned out I did need to book a further five weeks accommodation, but by now the web site was offering a higher price per room being so much nearer the date of use (as per usual practise). I contacted the hotel directly by email via their web site and Emma Bond contacted me back very quickly. She very kindly offered me a very acceptable prepaid rate which could actually be cancelled without penalty if the hotel was informed before 2pm on the day of stay. I had to contact Emma a couple of times further to extend the bookings at very little notice and nothing was too much trouble - excellent service.
I stayed in club rooms on each occasion and used a total of 8 different rooms. Without exception they were all in excellent condition, well equipped and very comfortable. The inclusive toiletries including scrunge for the shower were good quality, as were the tea and coffee provisions. There is a iron and board in each room, along with a fluffy bath robe and slippers. Housekeeping kept the rooms very clean with the amenities and free water topped up daily.
A club room gets access to the club lounge, which is a comfortable place to sit and enjoy a glass of wine or beer and nibbles between the hours of 6-8pm. There is a friendly atmosphere with several regulars occupants there on business as well as those using the hotel for the night. All the staff I met were extremely friendly and quickly got to know your preferred drink in the evening and beverage at breakfast, which can be taken in the club lounge or downstairs in the main restaurant. The club lounge offers sausages, bacon and beans in buffet form, along with a good choice of croissants, bread, cereals, good quality colds meats and cheese, along with lovely fresh fruits. I preferred to eat here than the larger restaurant as it more than catered for my needs, I could also pick up a copy of the Telegraph from here. Outstanding are Clifa, Andrea and Kamila for standards of service in the lounge.
A previous reviewer complained about the lack of internet available in the hotel, in a club room it comes free both attached and wi fi. I had no trouble connecting wi fi with my android tablet either in my room or in the lounge.
I ate in the restaurant twice but found the food not really to my taste and the steaks were rather pricey. I did use room service three times and found it to be excellent. The steak was cheaper in room service, well cooked and presented and served by a very pleasant young man.
My only observation would be the rather annoying hairdryers which a located in the top drawer of the desk and held in there by cable which I found awkward to use.
It is very well located for getting into central London, and obviously Heathrow either by taxi or the hotel hopper bus which calls at fifteen minute intervals. There is ample parking, along with good stay park fly deals on the web site. As with all hotels in the area you do have to pay to park your car (BAA rules).
I certainly saw no signs of anything tatty, smelly or dated rooms throughout my stay, only well kept public and guest only areas, with friendly efficient staff with a can do attitude.
Highly recommend this hotel, I found it a very nice place to return to each night after an extremely stressful day.
- Official Description (provided by the hotel):
- Sheraton Heathrow Hotel is located less than a mile from Heathrow Terminal 5 and is only minutes away from any of the terminals. The Sheraton Sweet Sleeper Bed, The Link at Sheraton, Sheraton Club and Sheraton Fitness powered by Core Performance make it a comfortable choice where guests find a home away from home. A welcoming team of talent always strives to make guests feel special and to create a warm sense of community to be enjoyed by all. ... more less
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- Also Known As:
- Sheraton West Drayton
- West Drayton Sheraton
- Sheraton Heathrow Hotel West Drayton, Greater London