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“Dingy hotel with nice staff”

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Sheraton Heathrow Hotel
Ranked #10 of 12 Hotels in West Drayton
Vancouver, Canada
Level 4 Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Dingy hotel with nice staff”
Reviewed January 20, 2013

I ended up in this hotel due to a cancelled flight and was less than impressed. The hotel is old, and very run down. The first room I was assigned was a non-smoking room but it had a terrible odor. I changed rooms and the second room was better. The staff were very helpful and courteous throughout both at the front desk and at the restaurant but they don't have much to work with. While the room is wired with outlest for UK, Euro and US electricity, the US plug in my room didn't work so I needed to wait 30 minutes to get a transformer.
There is no wifi in the rooms, but is available in the lobby and there is ethernet in the room. OK for laptops but not for ipads.
Can not recommend this hotel.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BluPirate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest_Relations-SH, Manager at Sheraton Heathrow Hotel, responded to this review, February 25, 2013
Dear BluPirate,

Thank you for posting your feedback about your stay at the Sheraton Heathrow on TripAdvisor. We are sorry to ready we were not able to reach your expectations. We have noted your comments regarding the plugs and have relayed this to our engineering team. Your observations help us to improve. We are in the process of upgrading our internet connection to the hotel. WiFi and wired internet access is available in all our rooms. After the refurbishment of all the public areas early last year, we are working on the project for the improvement of the guest room areas. We trust this will make the difference and you will be able to recommend us in the future.

Warm regards,

Antoni
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,221 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (381)
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English first
Newbridge, Ireland
Level 6 Contributor
45 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed January 19, 2013

I got a good last minute deal including free wifi and breakfast, otherwise the WiFi is very expensive. The hotel was relaxing and comfortable. Room was pleasant with safe for laptop and minibar. Charging points for devices was exceptionally slow (be warned !) Charging my phone took about 6 times longer than normal.

Service in the in-house restaurant was first class although the fish itself was quite tasteless.
A total of four small flies constantly circled my plate and glass.

Although the bed was extremely comfortable I had very little sleep as the pillows are incredibly soft, whereas I normally sleep with a firm foam pillow supporting my neck. I should have asked for replacements but kept hoping in vain to sleep. The bedding was scrupulously clean. It was very cold in the UK and I had packed a blanket in case I got stranded at the airport. This was badly needed as only one thin duvet was provided, Although I did not set the alarm clock in the room and was up and about at the time, the alarm clock went off at 7:35 and probably woke the occupants of the rooms on either side of me as I could hear their telephones ringing.

The Club area made for a very quick breakfast and getaway. Very convenient. Overall a strange mix of positive and negative. For me, it was overall a pleasant stay due to the pleasant ambience and surroundings. I would return and ask for firmer pillows earlier in the evening next time around.

Room Tip: Third floor is the Club Floor
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank emeralds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol
Level 4 Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed January 19, 2013

Hotel was ok, but beds were really bad...far too soft.......move and you fell out the bed.

Bath/shower area very poor, taps halfway up the wall for the bath and a stupid metal shelf that dug into your leg when you got out.

Water for shower/bath was not very hot. Plug sockets in main room did not work.
coffee area was standard but with little milks etc.

would I use again....Only if I had No Other Choice!!!

Room Tip: be ready for a sore back from the beds.......
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bridgwater007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Carolina
Level 5 Contributor
53 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed January 19, 2013 via mobile

The rooms were clean but sparse. The food in the restaurant average but limited. The tv had less than 10 channels and the front desk staff were at times confused.

A place I won't return unless stranded again.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JHecht712
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palma, España
Level 3 Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 18, 2013

How come a high standard hotel like this can be like a freezer?
Lack of warm air supply in the room, as well as a freezing experience at the bar next to the street door.
Rooms look old, as furniture needs to be updated.

Room Tip: Get ready to feel cold. The room's AC does not provide enough warm air. The bar at the reception...
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FernandoPalma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trowbridge, United Kingdom
Level 5 Contributor
71 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed January 17, 2013

Numberplate recognition allowed easy access and parking. Our room was very well appointed, clean and comfortable.

Despite being near the Heathrow flightpath the noise was not noticed in our room.

The resturant was very good and the food 1st class.

A trio of minor faults were picked up by us but have been picked up by the staff.
1. The top hinge on the wardrobe was adrift.
2. The toilet set was very loose with fixing screw nuts backed off
3. The TV remote would only work when operated immediately in front of the TV probably because the battery was due for a change.

The faults were reported when we left.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Midlands
Level 4 Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed January 17, 2013

Stayed here as had early morning flight from Terminal 5, check in process was painless and stayed in a surprisingly nice room, was a bit apprehensive given other room reviews but found our room clean, fresh and warm. We also noted how quiet the room was and were completely surprised at the lack of aircraft noise we couldn't hear! We booked in February on a deal website for a an absolute bargain and didn't expect much but as we were only staying a night , a clean room and good nights sleep was all we really wanted, we got this so anything was a bonus. We went over to terminal 5 for evening meal as we hadn't been there before and wanted to scope out the place so the morning would be a smooth and pain free experience. Tip for travelling to T5 if going the previous evening for a meal, which will halve your travel costs, just purchase a single trip ticket to get to the airport from reception for the Hoppa bus then walk out the hotel cross the road and turn right and walk about 50 metres to the bus stop, these buses are free! Then when you've had your meal and want to return you can use the Hoppa to return you straight to the hotel door! Make sure you catch the right Hoppa to your relevant terminal, recption staff are more than happy to advise on this. I would however advise using the Hoppa for the day of your trip to avoid having to cross the busy dual carriageway with suitcases. All in all a very pleasant way to start your holiday.

PS the bar here is great, and not pricey for London and WiFi, which is free, works as it should.

Room Tip: Try and get one overlooking the inside courtyard on the ground floor, this will insulate you from mo...
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Andy1976WestMidlands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Heathrow Hotel

Property: Sheraton Heathrow Hotel
Address: Colnbrook By Pass, West Drayton UB7 0HJ, England
Phone Number:
Location: United Kingdom > England > Greater London > West Drayton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#7 Luxury Hotel in West Drayton
Price Range (Based on Average Rates): $
Hotel Class:4 star — Sheraton Heathrow Hotel 4*
Number of rooms: 426
Official Description (provided by the hotel):
Sheraton Heathrow Hotel is located less than a mile from Heathrow Terminal 5 and is only minutes away from any of the terminals. The Sheraton Sweet Sleeper Bed, The Link at Sheraton, Sheraton Club and Sheraton Fitness powered by Core Performance make it a comfortable choice where guests find a home away from home. A welcoming team of talent always strives to make guests feel special and to create a warm sense of community to be enjoyed by all. ... more   less 
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Also Known As:
Sheraton West Drayton
West Drayton Sheraton
Sheraton Heathrow Hotel West Drayton, Greater London

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