We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“For a good deal including parking for your trip the Novetel is a great option.” 4 of 5 bubbles
Review of Novotel London Heathrow

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Novotel London Heathrow
Ranked #4 of 12 Hotels in West Drayton
Certificate of Excellence
GreenLeadersBronze level
Burton upon Trent, United Kingdom
1 review
“For a good deal including parking for your trip the Novetel is a great option.”
4 of 5 bubbles Reviewed August 20, 2010

We have stayed at the Novotel twice when taking a flight from Heathrow. A good, clean hotel with friendly service with great deals including parking. Just a 10 minute taxi ride from Heathrow terminals. Even on our return when we were just picking up the car the customer service was great - staff went out of their way to help us with a flat tyre!

  • Stayed July 2010, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jtrav20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MLucasLondon, General Manager at Novotel London Heathrow, responded to this review, August 23, 2010
Many thanks for taking the time to post a review on your recent stay with us. I have shared your comments with the team at the hotel as your acknowledgement of their friendly service encourages them to carry on their efforts to ensure that every guest is well taken care of.

Kind regards

Michael Lucas
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,259 reviews from our community

Traveler rating
    684
    905
    433
    149
    88
See reviews for
800
535
250
492
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (258)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Auckland
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed August 14, 2010

Spent only the 1 night there, the room was very clean and modern, with a nice big soft bed and TV had alot of channels.
Hotel bar had really nice food, airport transfers were very simple and got us to and from the hotel on time

WiFi was expensive,

  • Stayed June 2010, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Steve1440
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MLucasLondon, General Manager at Novotel London Heathrow, responded to this review, August 23, 2010
Thank you for taking the ime to post a review following your recent stay at the hotel. It is great to hear that you enjoyed your visit and we hope to welcome you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sutton Coldfield
1 review
5 of 5 bubbles Reviewed August 13, 2010

We recently stayed here and were very pleased with every aspect of our visit. The staff are superb and the service they provide is excellent. The hotel reception/bar area/restaurant is light and airy.

  • Stayed August 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ElaineB73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MLucasLondon, General Manager at Novotel London Heathrow, responded to this review, August 23, 2010
Many thanks for taking the time to post a review following your recent stay. I have shared your comments with the team as it is great to hear that you enjoyed the service that they provide.

Kind regards

Michael Lucas
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fremantle, Australia
Level Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed August 9, 2010

This is a straight forward, modern, clean business hotel. The room was big and modern and fine for me.

I have to admit though that I was a little disappointed with the location - it probably took about 20 to 25 min to get to and from Heathrow on the bus service that runs to all of the hotels. In fairness, all of the hotels seem to be located in the same area. It was more convenient (and cheaper) than staying in the City still, but not as though you're staying right at the terminal like at some other airports.

  • Stayed July 2010, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank FirebrandFox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MLucasLondon, General Manager at Novotel London Heathrow, responded to this review, August 10, 2010
Many thanks for taking the time to post a review following your recent stay with us.

I am pleased to read that you enjoyed your stay with us. It is true that the majority of the hotels at Heathrow are not located at a terminal and guests do need to allow time for transfer on the Hoppa bus service.

I hope that we may have the pleasure of welcoming you back on a future visit.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
1 review
4 of 5 bubbles Reviewed August 8, 2010

After reading some recent reviews I was not really looking foward to staying at the Novotel, but it was absolutely fine! The actual hotel is really nice, the staff were very friendly and helpful and breakfast was great! We had a family room, which wasn't huge but was more than adequate for using as a base. There is a play area for the kids which is small but keeps them entertained for a while, and a small swimming pool (but no changing facilities).
The only negative point is that the rooms are quite warm, and when you open a window it' s quite noisy with the road traffic, but after the first night we got used to it...

  • Stayed August 2010, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Harrassedmother247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MLucasLondon, General Manager at Novotel London Heathrow, responded to this review, August 10, 2010
Many thanks for taking the time to post a review following your recent stay with us.

I am obviously delighted that we exceeded your expectations and that you found the staff to be very friendly and helpful. I share all guests comments with the team and they were extremelyu pleased to be recognised for their efforts.

I hope that we will have the pleasure to welcom you back to the hotel in the future

Kind regards

Michael Lucas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 5, 2010

Our visit to Novotel at Heathrow London was smooth and efficient and the staff was helpful in all our interactions. The guest room was well appointed and especially convenient for travelers. I am a hotel designer in the U.S and applaud the design application enabling guest often in a hurry, the convenience of your room layout.
One problem we had was the inability of our driver to locate the hotel even after making several calls to the hotel. We do believe this was not related to a failure of the hotel but was his lack of preparation in advance.
We had arranged our transportation from Bath approximately 6 moths in advanced as we did our hotel rooms.

  • Stayed August 2010, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DamionAtlanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
1 review
5 of 5 bubbles Reviewed August 2, 2010

I was a guest at the Novotel London Heathrow last night and to my surprise I checked-out of the hotel and thought everything was really as good as it could have been! But then I went to the car park and my car did not start. The battery was dead and I was in a company car with not jump start cables. I went to the front desk and after a few minutes the Rooms Division Manager over heard my problem and said she could help me!! She then went to the boot of her car and gave me her cables. Then I was greeted by staff to help me sort my problem. WHAT AN EFFORT BY THE STAFF

  • Stayed July 2010, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ham220
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MLucasLondon, General Manager at Novotel London Heathrow, responded to this review, August 3, 2010
Many thanks for taking the time to acknowledge the level of service you received from the team at the hotel. They are committed to taking good care of our guests and your comments confirm that they succeeded in their aim.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near West Drayton
0.1 mi away
Crowne Plaza Hotel London-Heathrow
1.2 mi away
Leonardo Hotel London Heathrow Airport
1.3 mi away
Renaissance London Heathrow Hotel
Show Prices
Show Prices
Show Prices
1.8 mi away
Premier Inn London Heathrow Airport (Bath Road) Hotel
1.3 mi away
Hyatt Place London Heathrow Airport
2.3 mi away
Sofitel London Heathrow
Show Prices
Show Prices
Show Prices

Been to Novotel London Heathrow? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Novotel London Heathrow

Property: Novotel London Heathrow
Address: Cherry Lane, West Drayton UB7 9HJ, England
Phone Number:
Location: United Kingdom > England > Greater London > West Drayton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in West Drayton
#3 Luxury Hotel in West Drayton
#3 Family Hotel in West Drayton
#5 Business Hotel in West Drayton
#6 Romantic Hotel in West Drayton
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel London Heathrow 4*
Number of rooms: 178
Official Description (provided by the hotel):
Just a short drive from one of London's main international airports, Novotel London Heathrow Airport is the perfect place for a stopover. Whether travelling in or out of the capital, you are guaranteed a restful night's sleep. Enjoy the luxury of our indoor heated swimming pool and ensure your travels are stress-free at Novotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Priceline and ACCOR so you can book your Novotel London Heathrow reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Novotel London Heathrow Hotel West Drayton
Novotel Hotel London Heathrow
Novotel West Drayton
West Drayton Novotel
Novotel London Heathrow West Drayton, Greater London

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing