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“Can't be faulted”

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Novotel London Heathrow
Ranked #4 of 12 Hotels in West Drayton
Certificate of Excellence
GreenLeadersBronze level
Peterborough, United Kingdom
Level Contributor
31 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Can't be faulted”
Reviewed April 25, 2014

Very good hotel, staff excellent, clean, brilliant breakfast, nice little pool to play in, my kids loved it, it is a bit of a strange place to have a pool, but I can't take any points off for that.
Comfortable beds, absolutely no noise.

After breakfast the kids played in the playroom, while we sat around and chatted over coffee, we could watch them the whole time.

A great place, a bit souless, but that's what it is, a big hotel near to a transport hub, I would give it 100%, because I can't think of one thing I can fault with it.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank ysdevil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julian M, Manager at Novotel London Heathrow, responded to this review, April 28, 2014
Dear ysdevil,

Thank you so much for your lovely comments and the wonderful 5* rating you have given us.

We are so glad that you have enjoyed the experience and that you found all the facilities and the service to be at your satisfaction. It is great that you and the children had a good time in our hotel.

We are looking forward to your next stay.

Kind Regards,
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2,302 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Rotherham, United Kingdom
Level Contributor
113 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed April 24, 2014

Hotel was ideal for Legoland and Heathrow Airport. Rooms were clean and beds comfortable though pillows hard. Breakfast was good except for synthetic tasting scrambled eggs and staff very helpful. Checking in and out needs streamlining as it takes ages and when you have children its frustrating waiting. The restaurant here was good and staff excellent but didnt have any cava or prosecco only the more expensive champagne. I would stay here again if flying from Heathrow.

  • Stayed April 2014, traveled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank 615Lbish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julian M, Manager at Novotel London Heathrow, responded to this review, April 25, 2014
Dear 615Lbish,

Thank you for reviewing you stay here on Tripadvisor.

We are pleased that you found the hotel to be ideal and that you intend to return soon. We have also taken the rest of your comments on board.

We look forward to your next stay.

Kind Regards,
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tyne and wear
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed April 23, 2014

Stayed here with my Wife and 2 children over the Easter weekend for 3 nights whilst visiting London and Legoland. Given it was the Easter weekend and so close to Heathrow airport the hotel was busy but didn't feel too crowded, and the staff seemed to cope well with check in and check out only taking a few minutes. Very helpful and courteous staff and clean well equipped rooms, although the water in the mini bar seemed a little overpriced. Food was of a high standard with breakfast being a buffet full English or continental and very nice indeed, my only complaint would be that service was very slow during our evening meal and when we ordered room service on another evening, parts of our order were missing as they had ran out of stock and never mentioned this on ordering. This was resolved however on ringing reception to voice our disappointment. The kids loved the little games room and ths kept them occupied after our meal while we relaxed with a drink and the swimming pool, although small and very chlorinated was a good addition to the facilities. Legoland is only a short drive away but be aware if travelling to the tube station by taxi as we did to travel into London and were lucky with our drop off point as it only cost £10 and was right next to the tube station entrance but our return journey cost £30 and the taxi driver explained this was because of the stop we got off the tube (there are multiple stops for the various Heathrow terminals).
Overall I would say that this hotel was of a high standard considering it is primarily used for access to the airport and corporate guests.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank daz_79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julian M, Manager at Novotel London Heathrow, responded to this review, April 25, 2014
Dear daz_79,

Thank you so much for the nice comments and the extensive review of your stay with us.

It is a pleasure to hear that you and your family had a great experience with us and that your children have enjoyed the kids corner as well as the swimming pool.

We hope to see you again soon when you return to the area.

Best Regards,
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Stafford, United Kingdom
Level Contributor
155 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed April 23, 2014

We have stayed at this hotel on a number of occasions when flying from Heathrow. We have always found it to be excellent for our needs. Check in has always been straight forward and staff always helpful. Rooms have always been clean and have most things you need for an overnight.
Our package this time included breakfast which consisted of fruit, breads and pastries and various cooked options.
There is a shuttle bus to take you to the airport, though we did not need this as we had our car this time, I think there is a charge. Parking for the night is convenient and secure but I feel expensive.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kayak22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julian M, Manager at Novotel London Heathrow, responded to this review, April 25, 2014
Dear kayak22,

Many thanks for your great review.

We are truly happy to read you lovely comments regarding our team and our Hotel. It is a pleasure that as a regular customer you find the quality to be consistant and excellent for your needs.

We are looking forward to your next stay with us!

Kind Regards,
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sunderland
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed April 22, 2014

We stayed as part of the legoland deal and we were very impressed. 10 min drive into legoland which was ideal. The hotel also has a shuttle bus which took you straight to the tube into London which was about 4 pound return and free for kids.
The rooms were clean and modern and all the mod cons. Lovely soft bed which we needed after all the walking we did and my son had a big sofa bed which he found comfy. Breakfast was lovely and lots of choice. Because we booked through lego land we got free parking otherwise you have to pay.
We ate in the restaurant and was well impressed with the buffet for children however felt the adult menu didn't really suit our tastes but we are very fussy.
Also my son was very impressed with the playroom, swimming pool and the free gift he received from the hotel staff. Slept well for two nights and did not hear one plane . Thanks really enjoyed my trip and all the staff were extremely friendly and helpful.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank angelSunderland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julian M, Manager at Novotel London Heathrow, responded to this review, April 24, 2014
Dear angelSunderland,

Thank you so much for this wonderful review.

We are so glad that your family had a great time in our hotel and that you were impressed with our facilities and service.

We hope to see you again very soon.

Warm Regards,
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Newcastle
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 21, 2014

This was the ideal spot for a night out in Beaconsfield and an early start for a T5 flight. The hotel was £60 for the night room only plus £10 a night to park the car. If i didnt have a later arrival back at Heathrow I would have taken advantage of the airport car park rather than the airport as its £10 a night when you have been a resident at the hotel plus hoppa bus cost.

The room in general was the usual Novotel standard with a nice welcome from the staff and happy to answer any questions I had.

Would stay here again

  • Stayed April 2014, traveled solo
    • Value
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Helpful?
Thank richyhall99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julian M, Manager at Novotel London Heathrow, responded to this review, April 22, 2014
Dear Guest,

Many thanks for your review of your stay.

I am pleased to hear that you found your room to be comfortable and the staff to be welcoming.

We are looking forward to your next visit.

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingston-upon-Hull, United Kingdom
Level Contributor
45 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed April 21, 2014

Stayed here for 3 nights to attend a training course in the area. Given the location near to Heathrow and the cost I was expecting a fairly standard quality hotel.

The hotel itself was very clean and modern, with secure on site parking for customers. The bar and restaurant areas where very clean and modern. Didn't have a meal in the hotel, but the breakfast buffet was very nice with a good range provided.

One outstanding feature of the hotel, is the lack of noise in the rooms. Given that the hotel caters for flight crews and the constant arrivals/departures I was amazed at how quiet the rooms were, no paper thin walls here.

The hotel also has gym and swimming (small pool) facilities.

I am back in the area later this year, and would be happy to stay here again.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Spinelessdave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julian M, Manager at Novotel London Heathrow, responded to this review, April 22, 2014
Dear Spinelessdave,

Thank you kindly for your review following your stay in our hotel.

We are glad that we were able to surprise you and even exceed your expectations and we are looking forward to your next visit later on this year.

Kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel London Heathrow

Property: Novotel London Heathrow
Address: Cherry Lane, West Drayton UB7 9HJ, England
Phone Number:
Location: United Kingdom > England > Greater London > West Drayton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in West Drayton
#3 Family Hotel in West Drayton
#3 Luxury Hotel in West Drayton
#5 Business Hotel in West Drayton
#6 Romantic Hotel in West Drayton
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel London Heathrow 4*
Number of rooms: 178
Official Description (provided by the hotel):
Just a short drive from one of London's main international airports, Novotel London Heathrow Airport is the perfect place for a stopover. Whether travelling in or out of the capital, you are guaranteed a restful night's sleep. Enjoy the luxury of our indoor heated swimming pool and ensure your travels are stress-free at Novotel. ... more   less 
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Also Known As:
Novotel London Heathrow Hotel West Drayton
Novotel Hotel London Heathrow
Novotel West Drayton
West Drayton Novotel
Novotel London Heathrow West Drayton, Greater London

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