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“Perfect for the airport”

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Novotel London Heathrow
Ranked #5 of 12 Hotels in West Drayton
GreenLeadersBronze level
Reviewed April 10, 2014

Travelling as a group of 10 we were met at reception by possibly one of the most friendly member of staff, Lara. She could not have been more helpful. We had to submit certain paperwork but as she could see were tired from travelling she allowed us to bring them down at our leisure.
The room was spacious, clean, good facilites - I could plug in my ipod to listen through the tv- the shower was hot and powerful and even better a rain shower head which was lovely after the long train journey.
I ordered room service and some of the group ate in the restaurant and from all of us we cannot fault the food or the service.
The shuttle to the different terminals picks up from right outside and you can purchase a ticket from a machine at the hotel so very handy.
All in all I can highly recommend this as a good value hotel to stay in when flying out of Heathrow.

  • Stayed: April 2014, traveled on business
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Thank KirstySC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julian M, Manager at Novotel London Heathrow, responded to this reviewResponded April 14, 2014

Dear KirstySC,

Thank you so much for this lovely review of your stay at our hotel.

I will ensure to pass on your compliments to the team and especially Lara as we too think that she is great!

I am also glad that you have enjoyed our facilities from the room to the food.

We hope to see you again soon.

Kind Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,267 - 1,273 of 2,586 reviews

Reviewed April 8, 2014

  • Stayed: April 2014, traveled with family
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Review collected in partnership with Accorhotels.com
Thank Anna R
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Julian M, Manager at Novotel London Heathrow, responded to this reviewResponded April 10, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed April 8, 2014

One night stop between days at Legoland, booked through Legoland with ticket deal and saved a lot. Easy to locate, right on junction. Very pleasant, curteous and efficient staff without the saccharine. Room was fine, neither exceptional or grim, we only needed a bed and shower as so tired. Pleasant pool in the morning, bountiful breakfast to keep us filled up for the next day. Efficient check out.
In conclusion, functional, efficient and painless, recommended

  • Stayed: April 2014, traveled with family
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1  Thank mountainmop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julian M, Manager at Novotel London Heathrow, responded to this reviewResponded April 10, 2014

Dear Guest,

Thank you very much for this nice review.

We are glad that you have enjoyed your stay with us and found our staff to be very pleasant. We are grateful that you are recommending us and we hope that we will see you again soon.

Best Regards,

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Reviewed April 8, 2014

Front desk staff were unfriendly, unprofessional and could not care less about there guests. Our room was dirty, we had blood on our sheets and hair in the sink and bath. I overheaed several other guests complaining and overheard 2 hotel employees talking about anoyher guest is discusting manner. I will not stay here again.

  • Stayed: April 2014, traveled with family
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Thank Womble20142014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julian M, Manager at Novotel London Heathrow, responded to this reviewResponded April 10, 2014

Dear Guest,

Thank you for reviewing your stay with us.

I was disappointed to read that your stay did not meet your expectations, please allow me to express my sincerest apologies.

You can feel free to contact me directly on h1551-dm@accor.com so to tell me more about your experience.

We thank you again for your comments and hope to be able to welcome you again soon.

Kind Regards,

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Reviewed April 3, 2014

We stayed here one night before going on to our next destination. The hotel feels new and very modern. The room we were initially given had a strong smell of smoke. Issue was solved quickly, we alerted the front desk staff and were immediately given another room. Large room, good amenities, comfortable bed. In the future we'll definitely stay here again if we have to overnight at Heathrow.

  • Stayed: March 2014, traveled as a couple
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Thank salsepareille
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julian M, Manager at Novotel London Heathrow, responded to this reviewResponded April 10, 2014

Dear Guest,

Thank you so much for your comments following your stay at our property.

It is a pleasure to hear that you have enjoyed your stay and that you intend to come back.

We are looking forward to your next visit!

Best Regards,

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Reviewed March 31, 2014

  • Stayed: March 2014, traveled on business
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Review collected in partnership with Accorhotels.com
Thank Wilfried T
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Julian M, Manager at Novotel London Heathrow, responded to this reviewResponded April 2, 2014

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Reviewed March 31, 2014

Very efficient front desk service made it easy to check in. Room was generously sized, with a sofa too. Free wifi worked fine. I took breakfast early in the morning for an early departure and restaurant was well equipped to start serving at 05.00. Being a Friday night, the room rate was extremely good value for London.

  • Stayed: March 2014, traveled on business
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Thank Paul A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julian M, Manager at Novotel London Heathrow, responded to this reviewResponded April 1, 2014

Dear Paul A,

Thank you so much for your review of your stay at Novotel Heathrow and this superb 5* rating.

We are delighted that you have enjoyed all aspects of your stay from the room, the free unlimited WiFi, and the buffet breakfast in our restaurant.

It was a pleasure to look after you during your stay.

We are looking forward to your next visit.

Kind Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel London Heathrow

Address: Cherry Lane, West Drayton UB7 9HJ, England
Phone Number:
Location: United Kingdom > England > Greater London > West Drayton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in West Drayton
#3 Family Hotel in West Drayton
#4 Luxury Hotel in West Drayton
#5 Business Hotel in West Drayton
#6 Romantic Hotel in West Drayton
Price Range: $65 - $136 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London Heathrow 4*
Number of rooms: 178
Official Description (provided by the hotel):
Just a short drive from one of London's main international airports, Novotel London Heathrow Airport is the perfect place for a stopover. Whether travelling in or out of the capital, you are guaranteed a restful night's sleep. Enjoy the luxury of our indoor heated swimming pool and ensure your travels are stress-free at Novotel. ... more   less 
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Also Known As:
Novotel London Heathrow Hotel West Drayton
Novotel Hotel London Heathrow
Novotel West Drayton
West Drayton Novotel
Novotel London Heathrow West Drayton, Greater London

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