We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great before a long flight. Quiet well appointed rooms”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Novotel London Heathrow
Ranked #5 of 12 Hotels in West Drayton
Certificate of Excellence
GreenLeadersBronze level
Bristol, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great before a long flight. Quiet well appointed rooms”
Reviewed February 11, 2014

Stayed for one night before a long flight from Heathrow. The room was spacious and well appointed. The breakfast was lovely. Only comment is about the water temperature in the pool which was a little chilly. I would stay here again next time i need an overnight near heathrow.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PTJ803
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julian M, Manager at Novotel London Heathrow, responded to this review, February 12, 2014
Dear Guest,

Thank you very much for your review and this superb 5* rating.

We are pleased that you have enjoyed your stay with us from the room to the breakfast.

We are looking forward to welcoming you again soon.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,340 reviews from our community

Traveler rating
    698
    931
    456
    161
    94
See reviews for
831
552
258
511
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (261)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Crawley, United Kingdom
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 8, 2014

I stayed here for a course. The room was great however the room service was not nor the restaurant food. I ordered the chinese ribs which I could tell where cooked in the microwave. The ripeye steak was lovely though. However lunch the next day was awful. I opted for the cheese and ham panini which was so dry and came with popcorn. This was a suprise seen as though it was meant to come with crisps. Overall my stay was pleasant but I would avoid eating here

Room Tip: Pay a little extra for a superior room.
See more room tips
  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank samantha r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julian M, Manager at Novotel London Heathrow, responded to this review, February 12, 2014
Dear Samantha R,

Thank you very much for your review following your stay at Novotel London Heathrow.

I was pleased to hear that you have enjoyed your room. I have also taken note of your comments about the food.

We thank you again for posting and hope to seeing you again soon.

Kond Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 4, 2014

close to Heathrow great stop off for cnx flights take the hoppa bus #H1
staff very helpfull Bar was quaint and stylish needs a microwave and the mini bar more stocked up u have to pay for water u use in the mini bar which was a bit pricey but overall great stay would recommend it.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank ac-canadian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julian M, Manager at Novotel London Heathrow, responded to this review, February 7, 2014
Dear Guest,

Thank you for your kind review and the 5* rating following your stay in our hotel.

We are glad that you have enjoyed your stay and we hope to seeing you again soon.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Markham
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 3, 2014

We stayed here the night before we took our flight back from London Heathrow. The property is quite nice. Has the standard Novotel themed rooms which is a budget feel, but nice, clean and comfortable.

The lobby of the hotel is quite nice, and we enjoyed dinner at the hotel restaurant. the food preparation is good and service is excellent. Prices were also quite reasonable.

We opted for the breakfast package at the hotel, and we were glad that we did. Nice buffet breakfast with reasonable selections and same great service.

The only drawback we found is the location of the property. It is quite far from main London and there is not much near the hotel. We took the train to West Drayton station and then took a cab. This seems like a small town where nothing much seems to happen. It was kind of dead quiet on Sunday evening.

There is a shuttle that runs from the hotel to the airport - cost around GBP 8 per person (kids travel free) and takes you to all the terminals. Took us 15 minutes to Terminal 5.

Room Tip: We got the room looking inside at the lobby. I guess better option would be to get the room looking...
See more room tips
  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lparsad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julian M, Manager at Novotel London Heathrow, responded to this review, February 4, 2014
Dear Guest,

Thank you very much for providing us with such positive review following your stay at the Novotel London Heathrow.

I am glad to hear you enjoyed the hotel facilities, the restaurant for dinner and breakfast, but also the service provided by our teams.

We are extremely pleased we left you with a memorable experience and look forward to welcoming you back in the nearest future.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
34 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 184 helpful votes
Reviewed February 1, 2014

I stayed there with my family (consisting of a baby and a toddler) for a couple of nights. Great all around stay, our family room was spacious and prepared as requested with a queen bed, double sofa bed for the toddler and travelcot. There was enough space for luggage, and even more space at the hallway to park pushchair etc.

Check in was a little slow but they apologised and our package included some toys for the kids and breakfast, which was delightful. Plenty of healthy and not so health choices in a rich buffet and very good selection of freshly baked croissants and pain au raisins.

Keys for the pool must be obtained from reception, whuch takes extra time and they seem to only have one key so if someone is already in the pool it isn't as straightforward as one would expect (at least that was the case during our stay), and pool towels had to be obtained from the gym which was a separate keyed entrance, but once inside, the pool area is warm and welcoming. The temperature of the water was nice and warm (ish), perfect for the children, and the loungers spacious. The view of the gorgeous patio is also very inviting.

We also discovered towards the end of our stay (despite it being on the ground floor by the main entrance it is not that obvious as signs are a little dim) a lovely indoor play area for young children, well equipped. Perhaps something that hotel management should highlight when guests with young children are waiting to check in. Having said that the hotel staff are super friendly and helpful and could not do enough to ensure our stay was comfortable.

We hsd dinner at the hotel's restaurant the first night and it was good, reasonably priced, fair choice and the children's buffet was sufficient.

Overall a very good stay, and we will be returning due to the good facilities and service offered.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lia-p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julian M, Manager at Novotel London Heathrow, responded to this review, February 4, 2014
Dear lia-p,

We are extremely thankful you provided us with such positive feedback and gave us an excellent 5-star rating following your stay in our property.

It was a pleasure to hear that you you were very satisfied with your room, your breakfast, your dinner as well as the pool and the children corner.

We are looking forward to welcoming you again soon.

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Methven, New Zealand
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 29, 2014 via mobile

After having experienced some very basic over-priced airport hotels on our travels, we were very pleasantly surprised by the Novotel. Everything was up to the high Novotel standard and the rooms were large and contemporary - the space was much appreciated for re-packing luggage. The bed was very comfortable and there was no noise from other rooms or the corridor. You could hear a background hum of road noise but it wasn't sufficient to disturb sleep.

Stayed January 2014
Helpful?
Thank methvengirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julian M, Manager at Novotel London Heathrow, responded to this review, January 30, 2014
Dear Methvengirl,

Many thanks for posting your thoughts here on Tripadvisor and for rating us 5*.

I was thrilled to hear that you found our hotel to be wonderful and that you have enjoyed the comfort of our bedrooms.

We are looking forward to welcoming you again soon.

Kind Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malaga, Spain
Level Contributor
60 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed January 29, 2014

High standard Novotel very near to Heathrow, not more tan 10 minutes on the shuttle bus service from Heathrow (not free). Very clean high standard romos, good value for money considering airport location. Efficient check in and check out, food in restaurant/café very high standard and staff efficient, helpful and friendly.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Phil R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Julian M, Manager at Novotel London Heathrow, responded to this review, January 30, 2014
Dear Phil R,

Thank you so much for your review.

We are delighted that you found our hotel to be of high quality.

We hope that you will return very soon.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near West Drayton
0.2 mi away
Crowne Plaza Hotel London-Heathrow
1.2 mi away
Hyatt Place London Heathrow Airport
1.1 mi away
Leonardo Hotel London Heathrow Airport
Show Prices
Show Prices
Show Prices
1.3 mi away
Renaissance London Heathrow Hotel
1.8 mi away
Premier Inn London Heathrow Airport (Bath Road) Hotel
1.2 mi away
Ibis Styles London Heathrow Airport
Show Prices
Show Prices
Show Prices

Been to Novotel London Heathrow? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Novotel London Heathrow

Property: Novotel London Heathrow
Address: Cherry Lane, West Drayton UB7 9HJ, England
Phone Number:
Location: United Kingdom > England > Greater London > West Drayton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in West Drayton
#3 Family Hotel in West Drayton
#4 Luxury Hotel in West Drayton
#5 Business Hotel in West Drayton
#6 Romantic Hotel in West Drayton
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel London Heathrow 4*
Number of rooms: 178
Official Description (provided by the hotel):
Just a short drive from one of London's main international airports, Novotel London Heathrow Airport is the perfect place for a stopover. Whether travelling in or out of the capital, you are guaranteed a restful night's sleep. Enjoy the luxury of our indoor heated swimming pool and ensure your travels are stress-free at Novotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Hotels.com, Expedia, Hotwire, ACCOR, Priceline, Orbitz, Cancelon, Cheap Tickets, TripOnline SA, HotelQuickly and Hotel.de so you can book your Novotel London Heathrow reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Novotel London Heathrow Hotel West Drayton
Novotel Hotel London Heathrow
Novotel West Drayton
West Drayton Novotel
Novotel London Heathrow West Drayton, Greater London

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing