The Novotel at heathrow is acceptable - but only just.
It seems well run but lacking the detail needed to make it an enjoyable experience.
The room I stayed in had a stained sofa, hole in the carpet and generally downmarket/tired feel despite the attempt at a contemporary interior - this is a thin mask over old decor.
The bed was very cheap too. It crunched and squeaked, although in fairness my sleep was ok. If I was a fussy sleeper I wouldn't have liked it (nor the lack of choice in pillows).
I also had an atrium facing room so I couldn't get any fresh air at all. Awful.
Room service ok, apart from the staff couldn't find my choice on the till and handled the order badly - he didn't know what I was ordering or how long I had to wait (not inspiring an appetite!). Breakfast was a joke too, dirty tables and a shambolic layout. I asked for cutlery and the lady didn't even speak English. Once she understood she then showed me a random pile of dodgy cutlery that was next to cleaning rags and fluids. Gross!!
I asked for tea. When the tea came we were left with the milk from the previous diner - no fresh milk!! Again, disgusting.
- Official Description (provided by the hotel):
- Just a short drive from one of London's main international airports, Novotel London Heathrow Airport is the perfect place for a stopover. Whether travelling in or out of the capital, you are guaranteed a restful night's sleep. Enjoy the luxury of our indoor heated swimming pool and ensure your travels are stress-free at Novotel. ... more less
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- Also Known As:
- Novotel London Heathrow Hotel West Drayton
- Novotel Hotel London Heathrow
- Novotel West Drayton
- West Drayton Novotel
- Novotel London Heathrow West Drayton, Greater London