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“Absolutely loved the Novotel at Heathrow ...”

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Novotel London Heathrow
Ranked #5 of 12 Hotels in West Drayton
GreenLeadersBronze level
Reviewed June 11, 2008

My partner and I stayed at the Novotel Heathrow for one night, before flying home to Portland, Oregon. It was the best airport hotel experience that we ever had ... and we travel quite a bit. The check-in staff is friendly, professional and very, very helpful. We got excellent information on how to use the subway (tube) from Heathrow, Terminal 3, to see Big Ben, the Parliament, Westminster Abbey, the London Eye, the Tower of London and the Tower bridge. The friendly staff at the desk wrote down detailed and accurate instructions for us to see as much as possible in the limited time that we had available. In the evening we had dinner at the Novotel; the dinner was delicious and the service gracious. The lighting at the atrium lobby gives the place a special feel. Our room was clean and modern as was the bathroom. This is an impressive 4-star hotel! We ordered a wake-up call for early next morning (like 3:30AM) which was prompt; ten minutes later came a reminder .. another call, to make sure we were up. We had also ordered a taxi for 4:20AM to take us to terminal 4, since the Hoppa bus does not operate that early. The taxi driver was already waiting for us in the lobby when we checked out. I can whole-heartedly suggest this hotel to anyone looking for a great stopover hotel experience at Heathrow.

  • Stayed: June 2008, traveled as a couple
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2  Thank PDXHelmut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,243 - 2,249 of 2,543 reviews

Reviewed May 13, 2008

We thought we got a decent price and the location near the airport was good for us. As it turns out, the room was fine, quiet and clean-BUT we were charged a lot more than the quoted price and at one point, we had been promised we could pay in Euros only to get some crazy story by a hotel clerk the next day which resulted in an unnecessary large credit card purchase on our end.
I would say it's fine for the stay-but plan on paying more than you think.

  • Stayed: March 2008, traveled with family
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2  Thank VeggieHeaven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 22, 2008

I stayed here with my 2 kids (2 and 5) the night before our flight to SFO. The modern decor is bright and appealed to the kids. the room was large with a comfy sofa bed that the kids shared. The bathroom was beautiful with nice bath products and modern tub and innovative faucets that kept my kids amused. The hotel has a kids channel which showed programs until at least 11pm at night. Staff were friendly and helpful. I chose an inside room which was lovely and quiet but a little warm despite setting the thermostat to 0. Staff were not able to adjust it - my only problem. Next time we travel we plan to book a day room at the Novotel and go there as soon as we land at Heathrow to catch up on some sleep - my kids just can't get comfortable enough to sleep on planes. It also has a pool that we did not get to use. Great experience!

  • Stayed: April 2008, traveled with family
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1  Thank elspethmchugh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 29, 2008

We stayed here for one night prior to flying to Australia. The hotel room was very comfortable and clean, and catered well for 3 adults. There was plenty of choice of food for dinner.

Stayed: March 2008
1  Thank Sally-7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 25, 2008

This hotel is good for what it is a - a stopover hotel.

Rooms are good with all the amenities that you would expect. Childrens TV was a plus as we have two small kids. Room is a bit compact when a cot is added into the equation - but it fitted into the lobby area OK.
But very clean and very good for price £50!

Staff were helpful and room service were able to provide 'off'-menu items when we were getting food in for ourselves and kids.

Did not get charged for parking as some seem to have so happy with that.

Had breakfast which was excellent and of very good quality for this kind of hotel.

Did not use pool but impressed to see that it had loads of floats/ toys etc for kids to use.

Two negatives for us were - although kids channel in room was not CBeebies or Nick - which would have been better and are available in other hotels.

Also said there were toys in lobby on Hotel website. There was an area for toys but all that existed were a couple of bits of lego and a rocking horse. If this facility was replenished with toys it would be a great area and very useful for families with young children. PLEASE sort this out soon Novotel.

  • Stayed: March 2008, traveled with family
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Thank Remi69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 2, 2008

My family stayed at the Novotel Heathrow for one night. The room was clean and of a reasonable size with a sofabed for the children.

The heating/airconditioning did not seem to be working in fact the button came off in my hand. The window had a hand-written sign saying not to open it, as it was broken, it was locked anyway. It would have been nice to open it as the room was so hot!

£8 per night parking charge seems a bit steep, what choice do you have? Staff were ok but nothing special.

We will not stay there again.

  • Stayed: March 2008, traveled on business
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Thank The_5ims
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 10, 2007

This hotel was great, we arrived shattered from a long bus jpurney and they upgraded us to a suite! it was really comfortable, not too hot not too cold in the room, dark not at all noisy and the bar food was fine. would definately stay there again!

  • Stayed: November 2007, traveled as a couple
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2  Thank borris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel London Heathrow

Address: Cherry Lane, West Drayton UB7 9HJ, England
Phone Number:
Location: United Kingdom > England > Greater London > West Drayton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in West Drayton
#3 Family Hotel in West Drayton
#4 Luxury Hotel in West Drayton
#5 Business Hotel in West Drayton
#6 Romantic Hotel in West Drayton
Price Range: $51 - $123 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London Heathrow 4*
Number of rooms: 178
Official Description (provided by the hotel):
Just a short drive from one of London's main international airports, Novotel London Heathrow Airport is the perfect place for a stopover. Whether travelling in or out of the capital, you are guaranteed a restful night's sleep. Enjoy the luxury of our indoor heated swimming pool and ensure your travels are stress-free at Novotel. ... more   less 
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Also Known As:
Novotel London Heathrow Hotel West Drayton
Novotel Hotel London Heathrow
Novotel West Drayton
West Drayton Novotel
Novotel London Heathrow West Drayton, Greater London

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