This was a great hotel. My cousin and I stayed here and shared a room with 2 double beds and had breakfast included in the price. It was great value for money.
The check in was speedy, efficient and friendly. The room was spotless - beds were very comfortable.
We ate in the Restaurant in the evening - we had booked very early as we were meeting friends. The restaurant was virtually empty. Food was very nice.
I would have given 5/5 however our breakfast experience was not so great. I think we arrived during a busy period, we were not offered tea/coffee as we were taken to our table and after 5 mins wait we had to stop someone and ask for it. There were no glasses for the juice, no bowls for the cereal, no spoons on our table.
In addition there was a huge table full of obnoxious guests who left their kids to run all over and they cleared the pastry table and took them away in napkins. Utter pondlife! However, the staff were so rushed they either didn't notice or turned a blind eye to it. It did mean that the rest of us having breakfast had to wait for it to be replenished and try to avoid the horrible kids.
The breakfast was really good though.
This will not stop me from staying or recommending the Hotel. It was the fault of the guests more than the staff.
I filled in the survey afterwards and got a nice reply from the General Manager apologising and saying my comments will be looked into.
- Official Description (provided by the hotel):
- Just a short drive from one of London's main international airports, Novotel London Heathrow Airport is the perfect place for a stopover. Whether travelling in or out of the capital, you are guaranteed a restful night's sleep. Enjoy the luxury of our indoor heated swimming pool and ensure your travels are stress-free at Novotel. ... more less
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- Also Known As:
- Novotel London Heathrow Hotel West Drayton
- Novotel Hotel London Heathrow
- Novotel West Drayton
- West Drayton Novotel
- Novotel London Heathrow West Drayton, Greater London