Stayed for 4 nights with my mother who was due to fly back home.
Where do I start walked into the hotel to an awful smell much like green water!
Checked into our 1st room it smelled like dot cotton had a Brandy and fags session in our room. So we moved to another room which was fine until we ordered room service I would use the word service lightly! If you charge £3 for tray service give a service uncooked food old chips just all in all horrid food and breakfast wasn't much better! On our last night/day we had my nieces stay over which we had already agreed with the on duty manager. To cut a long story short I tried to order them food to be insulted by a member of the restaurant staff claiming I couldn't order kids meals and I am 14 years old and I need to be under 12 for a meal. Just to make you aware I'm not I am a married woman of 24 after that insult and a phone call to the day manger I was told I complained to much it wasn't the hotels fault there food was poor and if I wasn't going to listen to her tell me how it was me overacting to being insulted that it wasn't there fault and not to speak to her anymore. All in all there is only one staff member who had any customer service a lovely Italian chap who was more than happy to take any suggestions my family had other than that the staff hardly speak any english so its pointless trying to get anywhere. I would never stay at this hotel again and I have made a formal complaint. Save your money and stay at the traveloge it's better service. Novotel became novohell
- Official Description (provided by the hotel):
- Just a short drive from one of London's main international airports, Novotel London Heathrow Airport is the perfect place for a stopover. Whether travelling in or out of the capital, you are guaranteed a restful night's sleep. Enjoy the luxury of our indoor heated swimming pool and ensure your travels are stress-free at Novotel. ... more less
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- Also Known As:
- Novotel London Heathrow Hotel West Drayton
- Novotel Hotel London Heathrow
- Novotel West Drayton
- West Drayton Novotel
- Novotel London Heathrow West Drayton, Greater London