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“Great Hotel”

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Novotel London Heathrow
Ranked #5 of 12 Hotels in West Drayton
Certificate of Excellence
GreenLeadersBronze level
Auckland, New Zealand
Level Contributor
32 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Great Hotel”
Reviewed October 3, 2012

We stayed here for one night before flying out the next morning. Typical Novotel, rooms big and spacious, staff very courteous.
Had a great bar, and restaurant area. The hopper bus to T5 took about 20 minutes, and you can purchase the tickets form a self service machine in the Lobby.
The hotel also has a pool and gym.
Would highly recommend this hotel.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kiwis_that_fly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JihedLejmi, General Manager at Novotel London Heathrow, responded to this review, October 8, 2012
Dear Guest

Thank you for your kind comments and compliments. I am delighted that you enjoyed your stay at the Novotel London Heathrow and look forward to welcoming you back again soon.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,341 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (261)
Date | Rating
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English first
Leeds, United Kingdom
Level Contributor
55 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed October 3, 2012

I stay in this hotel at least one night per week. I have stayed in most of the hotels near Heathrow over the last 16 years and this one is in my opinion the best. Why?
The staff are very friendly and always smile
The rooms are clean
The bar staff are brilliant
You never have any hidden extras on your bill

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JihedLejmi, General Manager at Novotel London Heathrow, responded to this review, October 8, 2012
Dear Guest

Thank you for your very kind words. They are very much appreciated and my team will be delighted to hear that you enjoyed yourselves in the Novotel London Heathrow. I look forward to welcoming you back at the Novotel London Heathrow.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 1, 2012

I've stayed in this hotel a few times now for stop offs before an early morning flight. I really can't say a bad word for it. It has a bar open till late hours and a pleasant restaurant. The staff were all very friendly and willing to help (not that I needed any). Just a 15 min bus hopper ride to terminal 5 with tickets easily available via a kiosk. I also found this hotel quite competitve for rates. Well worth a stay.

Room Tip: A view of the atrium was pretty cool.
See more room tips
  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mo R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JihedLejmi, General Manager at Novotel London Heathrow, responded to this review, October 8, 2012
Dear Guest

Thank you for taking the time to write a review. I am pleased that you enjoyed your stay at the Novotel London Heathrow and look forward to seeing you again in the near future.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 1, 2012

We booked this hotel for a short stay in London and it was by far the best deal to be had, it was the most reasonable (by about £100) and had the highest star rating. It was so easy to reach from the M4 and parking and checking in was very smooth. The staff are excellent without exception. The room was spotless and a really good size. It was also surprisingly quiet considering we were so close to the airport. The only downside was the cost of breakfast - £16.00 per person, all four of us had a full english breakfast in the Wetherspoons in the airport for £4.00 more. We would also recommend the airport shuttle rather than the the taxi for getting to the airport if price is a consideration. All in all though, we are already booking our next stay here as it was really first class!
ps, the pool was super too (but the family room could have more toys!)

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank grandebleu72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JihedLejmi, General Manager at Novotel London Heathrow, responded to this review, October 8, 2012
Dear Guest

Thank you very much for your review. I am delighted that you enjoyed your visit at the Novotel London Heathrow. I look forward to welcoming you back soon.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sheffield,
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed October 1, 2012

We found the hotel to be nice and clean and modern. As it on the airports doorstep it is most defiantly an airport hotel however it does advertise as a city breaks hotel.
We paid for an exec room however this was not reflected in the room size/ standard at all. Pretty standard really.
The small gym and pool are adequate for a quick workout.
Late breakfast was ideal.
Our main issue was with the service in the restaurant. None of the staff could be bothered and you could actually hear them sigh if you asked for anything. All in all it was not the service you would expect and I would not have a meal in there again.
It's a shame that this area let the entire hotel down!

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jillymarks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JihedLejmi, General Manager at Novotel London Heathrow, responded to this review, October 8, 2012
Dear Guest

Thank you for taking the time to write a review about your recent visit to the Novotel London Heathrow. I’m delighted that you enjoyed your stay and we have noted your comments about the service at the restaurant, which we are addressing.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chester, United Kingdom
Level Contributor
51 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed September 30, 2012

Overnight airport stay at this hotel and it is perfect for that. It has the standard Novotel fit out in the rooms and is comfortable. My check in was pleasant and quick. I didn't try the food but the restaurant area along with the reception looks well decorated. The only negative is that some parts of the hotel (hallways) look a bit tired but the rooms are fine.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank darrenhouk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JihedLejmi, General Manager at Novotel London Heathrow, responded to this review, October 8, 2012
Dear Guest

Thank you for posting your thoughts on here, we really value your feedback. I look forward to welcoming you back at the Novotel London Heathrow.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 28, 2012

Great hotel in a great location for travel. All of the staff are friendly & willing to help. The rooms are clean & modern. The bar & restaurant have a contempary & relaxing atmosphere, with good quality food to match

Room Tip: Internal facing rooms are quieter from external noise.
See more room tips
  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paddy_michaud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JihedLejmi, General Manager at Novotel London Heathrow, responded to this review, October 8, 2012
Dear Guest

Thank you very much for your review. I am delighted that you enjoyed your visit at the Novotel London Heathrow. I look forward to welcoming you back soon.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel London Heathrow

Property: Novotel London Heathrow
Address: Cherry Lane, West Drayton UB7 9HJ, England
Phone Number:
Location: United Kingdom > England > Greater London > West Drayton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in West Drayton
#3 Family Hotel in West Drayton
#4 Luxury Hotel in West Drayton
#5 Business Hotel in West Drayton
#6 Romantic Hotel in West Drayton
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel London Heathrow 4*
Number of rooms: 178
Official Description (provided by the hotel):
Just a short drive from one of London's main international airports, Novotel London Heathrow Airport is the perfect place for a stopover. Whether travelling in or out of the capital, you are guaranteed a restful night's sleep. Enjoy the luxury of our indoor heated swimming pool and ensure your travels are stress-free at Novotel. ... more   less 
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Also Known As:
Novotel London Heathrow Hotel West Drayton
Novotel Hotel London Heathrow
Novotel West Drayton
West Drayton Novotel
Novotel London Heathrow West Drayton, Greater London

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