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“Legoland deal”

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Novotel London Heathrow
Ranked #4 of 12 Hotels in West Drayton
Certificate of Excellence
GreenLeadersBronze level
Norwich, United Kingdom
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Legoland deal”
3 of 5 bubbles Reviewed October 31, 2011

We stayed for 2 nights in the recent half term holidays, very convenient for Legoland, Windsor and of course Heathrow. Efficient check in, friendly staff. Pool area was very nice. Rooms of reasonable size and comfort - hotel chain much a much the world round. The downside as in previous blogs was the food. Very expensive for what it was, yes I appreciate we were near London, but £15.95 for 'goldfish' and chips was a little insulting. Childrens meals are good value, but i would try and eat elsewhere if i were to return. Breakfast was included as part of our deal, so it worked out to be good value, other than that £15.45 for breakfast....London or not still expensive for what it was.

  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nickybrighton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bernardSouthampton, General Manager at Novotel London Heathrow, responded to this review, November 10, 2011
Thanks for leaving your thoughts here. The team and I are glad that you enjoyed your stay, and we’ve taken note of your comments. Rest assured we will address them.
Kind regards,
Bernard Panisse
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,302 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (259)
Date | Rating
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English first
chester
Level Contributor
78 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed October 29, 2011

hotel package deal to legoland, we booked a 2 night stay 3 day pass to legoland windsor
we had 2 rooms as we we took 4 of our grandchildren 2 boys and 2 girls we were greeted at reception with a basket for the children to choose a soft toy or pack of cards the girls were delighted,check-in quick,rooms large with kingsize bed and double sofa bed it was very quiet with great black-out curtains
staff very friendly,and family orientated nice pool area and play area for the children
surroundings very nice in dining/bar area food a little expensive for what you got but it is london
we had a great stay will definately use if flying from heathrow or indeed if we return to legoland which i'm sure we will

Room Tip: 3rd floor very quiet
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  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChesterZoony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bernardSouthampton, General Manager at Novotel London Heathrow, responded to this review, November 10, 2011
Many thanks for the positive comments; I’m happy we were able to make your stay with us so enjoyable. I hope we can welcome you back to the Novotel London Heathrow again very soon. Kind regards,
Bernard Panisse
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harrogate
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed October 26, 2011

We stayed here with our 2 kids as part of a Legoland break package. The hotel is in an ideal location for Legoland and the room was very clean and a good size with a fridge. The only drawback with the room was the fact that the windows didn't open and the air conditioning unit was noisy and the air stuffy. On the first night we ate in the restaurant on site and the meal was very disappointing indeed. The staff were very helpful but my chicken was pink (ie undercooked), and had to be sent back. We had to wait a really long time before any food arrived at all which isn't ideal with kids and the food was of a very poor standard indeed. When we wanted to pay, we had to wait an age because the payment terminal was elsewhere in the hotel. Fortunately breakfast was much better! Overall it was good value, but just avoid the restaurant if you possibly can.

  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eld2609
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bernardSouthampton, General Manager at Novotel London Heathrow, responded to this review, November 10, 2011
I am so glad to hear you enjoyed yourselves at our Hotel. My personal apologies for the standard of the service you received in our restaurant. I do hope you will choose us again should you be travelling to Hearthrow in the future.
Kind regards,
Bernard Panisse
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hannover, Germany
Level Contributor
83 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed October 24, 2011

I would like to stay here if I would be stranded due to flight cancellations,

Nice and clean rooms, but the atmosphere in an area where there's nothing else but the airport surrounding is not really something inviting. A restaurant that lokks like a restaurant of a chain hotel, so not very exciting. And you have to pay a shuttle bus to get you to the airport. and the bus drives to other hotels before it gets you to the aiport.

Not really the most convenient place. Boring location, transport from and to the airport rather lame and expensive.

I will not stay here again if I will have the choice, even though clean, tidy, and friendly service.

Boring location. And no free transport to the airport.

  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RoBuJu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bernardSouthampton, General Manager at Novotel London Heathrow, responded to this review, November 10, 2011
Thank you for taking the time to write a review for Novotel London Heathrow. I am sorry you didn't like the location of the hotel but remember that the hotel is not above flight path and it is located in a very quiet area that could be very surprising for an airport hotel.
Kind regards
Bernard Panisse
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coolum Beach, Australia
Level Contributor
56 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed October 23, 2011

Wether you are flying out early or arriving late into Heathrow Airport, you can't beat this hotel for it's location and creature comforts. Superior room conditions and a very modern hotel, makes this my choice hotel for Heathrow. Easily caught the shuttle bus to/from Heathrow, and lands right outside reception, for terminals 1,3 & 5. Great place to stay, especially when you can get it on sale through accorhotels.com. I paid 59GBP for a large room (with Queen bed)that exceeded my expectations.

  • Stayed October 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CoolumCat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bernardSouthampton, General Manager at Novotel London Heathrow, responded to this review, November 10, 2011
Thank you for taking the time to write a review of Novotel London Heathrow, I will share your kind words with the team and we do hope we will see you again in the near future.
Kind regards,
Bernard Panisse
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
4 of 5 bubbles Reviewed October 18, 2011

had a nice meal and a few drinks and the room was nice,did not have any problems got a good price on a room up from a standard for 48 pound,great price,bar tender was a polite guy with very good service had to wait 25 mins for food but we was told this and we did not mind as we where not in a rush

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank david1972186338
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bernardSouthampton, General Manager at Novotel London Heathrow, responded to this review, November 10, 2011
Many thanks for the positive comments; I’m happy we were able to make your stay with us so enjoyable. I hope we can welcome you back to the again very soon.
Kind regards,
Bernard Panisse
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chorleywood, United Kingdom
Level Contributor
207 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 bubbles Reviewed October 17, 2011

Stayed here with my fiancee as we had an early flight to Amsterdam the next morning.
Didn't arrive until late and check-in etc was very easy.
Room was actually pretty spacious and functional.
Nothing to complain about!

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NumbersONEandTWO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bernardSouthampton, General Manager at Novotel London Heathrow, responded to this review, November 10, 2011
Thank you for your very kind words. They are very much appreciated and my team will be delighted to hear that you enjoyed yourselves at Novotel London Heathrow. I look forward to welcoming you back in the future.
Kind Regards
Bernard Panisse
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel London Heathrow

Property: Novotel London Heathrow
Address: Cherry Lane, West Drayton UB7 9HJ, England
Phone Number:
Location: United Kingdom > England > Greater London > West Drayton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in West Drayton
#3 Luxury Hotel in West Drayton
#3 Family Hotel in West Drayton
#5 Business Hotel in West Drayton
#6 Romantic Hotel in West Drayton
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel London Heathrow 4*
Number of rooms: 178
Official Description (provided by the hotel):
Just a short drive from one of London's main international airports, Novotel London Heathrow Airport is the perfect place for a stopover. Whether travelling in or out of the capital, you are guaranteed a restful night's sleep. Enjoy the luxury of our indoor heated swimming pool and ensure your travels are stress-free at Novotel. ... more   less 
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Also Known As:
Novotel London Heathrow Hotel West Drayton
Novotel Hotel London Heathrow
Novotel West Drayton
West Drayton Novotel
Novotel London Heathrow West Drayton, Greater London

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