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“Fab hotel - staff excellent”

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Novotel London Heathrow
Ranked #6 of 12 Hotels in West Drayton
GreenLeadersBronze level
A TripAdvisor Member
Jersey
1
Reviewed September 9, 2011

We chose this hotel as it was close to relatives and used it as a base whilst we were visiting them. The staff were great with the children - especially Aldona in the restaurant - she was a star and made our stay really enjoyable. It is not often that you find someone who takes so much time to welcome the children and she was an absolute pleasure. She is a complete asset to your hotel.

  • Stayed: July 2011, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,938 - 1,944 of 2,498 reviews

Reviewed September 7, 2011

Fab room,good location,great breakfast,-would stay again-no problems-nice pool area-changing rooms a bit small but that wasn't a problem-Used shuttle bus into heathrow airport to go into london and that was easy too.we have stayed in many in this area for trips into london and this was definately the better

  • Stayed: September 2011, traveled with family
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Thank Kathryn E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bernardSouthampton, General Manager at Novotel London Heathrow, responded to this reviewResponded September 9, 2011

Thank you for taking the time to write a review on Tripadvisor.com following your recent stay at the Novotel London Heathrow. I was very pleased to hear that overall you enjoyed your stay with us on this occasion and found the location of the property to be quite convenient for your needs.
We very much look forward to welcoming you back to Novotel London Heathrow in the near future.

Kind regards,

Bernard Panisse
General Manager

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Reviewed September 5, 2011

  • Stayed: September 2011, traveled with family
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Thank dkeight
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
bernardSouthampton, General Manager at Novotel London Heathrow, responded to this reviewResponded September 9, 2011

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Reviewed September 5, 2011

After a long drive the pleasant and efficient reception on the desk was v welcome. Room although a little dated had good facilities Inc flat screen tv tea and coffee and a very comfortable king size bed. Efficient air con made for a good nights sleep.
On arrival told breakfast served until 11 so amazed to be told at 10 they were closing the buffet (another family concurred this info) Instead of being made to feel welcome rushed in to limited food choice. Abandoned congealed and cold cooked breakfast with it's grey bacon. the manager needs to understand the need to be pleasant in the face of problems.
A shame as the rest of the hotel makes for excellent value and comfort

  • Stayed: September 2011
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Thank HelenLytham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bernardSouthampton, General Manager at Novotel London Heathrow, responded to this reviewResponded September 9, 2011

Thank you for taking the time to write a review following your recent stay at the Novotel London Heathrow.

I was delighted to hear that overall you enjoyed your stay. I would like to apologize for the
mixed message regarding the breakfast hours , rest assured I will be speaking with the Reception and Restaurant teams to ensure this is addressed and not repeated in the future.

We very much look forward in welcoming you back to the hotel in the near future.

Kind regards,

Bernard Panisse
General Manager

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Reviewed September 2, 2011

Stayed in the hotel for 1 night, great location just 5mins away from Terminal 3 Heathrow airport. Nothing much around the hotel unless you take a tube to London city center. Overall it was a pleasant experience!

  • Stayed: August 2011, traveled on business
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Thank fkitty05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bernardSouthampton, General Manager at Novotel London Heathrow, responded to this reviewResponded September 9, 2011

My team and I very much appreciate your kind words, and we’re glad to have been a part of your visit. . We look forward to welcoming you back to Novotel London Heathrow.
Kind regards,
Bernard Panisse
General Manager

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An Accor traveler
Newton Le Willows, United Kingdom
1
Reviewed September 2, 2011

  • Stayed: August 2011, traveled as a couple
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Thank An Accor traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
bernardSouthampton, General Manager at Novotel London Heathrow, responded to this reviewResponded September 9, 2011

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A TripAdvisor Member
31
Reviewed September 1, 2011

Room was good - early access was appreciated. Bed was comfortable. Facilities were clean and of good standard. However, the WiFi was outrageously expensive and I was not able to send (only to receive) emails, although I had been able to do so at every other place I'd stayed - where the Wi-Fi was free!
Breakfast was very generous, but the buffet dinner was grossly overpriced and consideration for gluten-intolerant people would have been appreciated.

  • Stayed: August 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bernardSouthampton, General Manager at Novotel London Heathrow, responded to this reviewResponded September 9, 2011

We are happy to hear that you enjoyed your stay at Novotel London heathrow, we have noted your comment on lobby PC and a new one have been ordered and will arrive at the end of next week. We all look forward to your next visit.
Kind regards
Bernard Panisse
General Manager

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Additional Information about Novotel London Heathrow

Address: Cherry Lane, West Drayton UB7 9HJ, England
Phone Number:
Location: United Kingdom > England > Greater London > West Drayton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in West Drayton
#3 Family Hotel in West Drayton
#4 Luxury Hotel in West Drayton
#5 Business Hotel in West Drayton
#6 Romantic Hotel in West Drayton
Price Range: $58 - $133 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London Heathrow 4*
Number of rooms: 178
Official Description (provided by the hotel):
Just a short drive from one of London's main international airports, Novotel London Heathrow Airport is the perfect place for a stopover. Whether travelling in or out of the capital, you are guaranteed a restful night's sleep. Enjoy the luxury of our indoor heated swimming pool and ensure your travels are stress-free at Novotel. ... more   less 
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Also Known As:
Novotel London Heathrow Hotel West Drayton
Novotel Hotel London Heathrow
Novotel West Drayton
West Drayton Novotel
Novotel London Heathrow West Drayton, Greater London

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