There must be a mistake. How can this dump be a Crown Plaza? It is Horrible!
We arrived at 1AM, tired from an 11 hour trip, and the receptionist gave us a room that had people sleeping in it. Then he changed the key to a room that had no water in the bathroom. Finally, at 2.30 AM we got into our horrible room. The shower was broken, the towels were in rags, the sheets were stained and extra short (only came up to my waist), the carpet was filthy and the night table were full of crumbs. Of course we didn't have the courage to sleep the few hours we had, afraid that some roaches would show up at any moment.
It gets worse. They couldn't find our reservation/check-in when we checked out the following morning, so, after more than 20 minutes turning their computers inside out, we eventually missed the shuttle bus. Thank goodness the general manager finally arrived, and tried ending our nightmare by calling a taxi and paying for it. It was the least to be expected.
We hope to never need to stay here again.More
- Free Wifi